Eclipse Computers Reviews 332

TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Completely agree with all the negative reviews . People who are happy clearly haven't opened up their computers to see they've just put whatever the hell they want in there without your permission. S... See more

Rated 5 out of 5 stars

So I suggested a website improvement for their revamped website (mobile phone site didnt have sort by price). And to my surprise they chose my suggestion and 2 other peoples to improve their site. Whi... See more

Company replied

Rated 5 out of 5 stars

I ordered an item which I hadn't realised was out of stock, enquired about and cancelled the order via email. Extremely hassle free and excellent response times. While I cancelled my order in this ins... See more

Company replied

Rated 5 out of 5 stars

I bought my entire gaming pc from here, case, GPU the lot. They were helpful and also told me about any configuration problems i might have, trying to add FM2 chips to AM3+ boards (Dodged a bullet t... See more

Company replied

Company details

  1. Computer and Accessories Store
  2. Computer Store
  3. Software Company

About Eclipse Computers

Information provided by various external sources

The leading independent Computer hardware distributor in the UK.

We stock a wide range of Computer Hardware at our large showroom in Coventry where our friendly and helpful staff can help you choose the right components. These can be used to upgrade your existing PC or build a whole new one. If you don't fancy doing it yourself our highly trained technicians are always on hand to do the upgrades or builds for you, which in the last year alone have won 20 awards for outstanding systems.

With over 15 year of experience in the market Eclipse computers now also specialize in Laptop repairs and upgrades.

Our fully comprehensive website is also available for those who are not local and we are able to ship orders anywhere within the EU.

we also run competitions and update you on the latest news via our social media channels so make sure to check them out and drop us a like or follow :- https://twitter.com/EclipseComputer - @EclipseComputer https://www.facebook.com/eclipse.computers.co.uk/


Contact info

3.8

Great

TrustScore 4 out of 5

332 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

metawatch

excellent service and price very pleased with my smart watch

September 4, 2016
Unprompted review
Eclipse Computers logo

Reply from Eclipse Computers

Hi Roy thank you for shopping with Eclipse Computers hope you enjoy the Metawatch

Advertisement
Rated 5 out of 5 stars

120 L.E.D fans

Good speedy delivery great price good fans.

August 30, 2016
Unprompted review
Eclipse Computers logo

Reply from Eclipse Computers

Thank you for the great review Maggs, feel free to send us a picture of your system with the new fans via our social media channels (facebook or twitter)

Rated 4 out of 5 stars

quick easy and good value

Competitively priced goods delivered promptly

August 22, 2016
Unprompted review
Eclipse Computers logo

Reply from Eclipse Computers

Hi Alan, thank you for leaving us a review, if you want to let us know what would convert you to a 5* in the future please drop us a email and let us know how we can improve our service for you, kind regards - Eclipse Team

Rated 5 out of 5 stars

Great Service

Good to Deal with. My order turned up next day as promise. Really good customer service. Thank you Eclipse

August 18, 2016
Unprompted review
Eclipse Computers logo

Reply from Eclipse Computers

Thank you for leaving us a great 5* review Graham.

We hope you enjoyed the free bag of sweets with your purchase and hope to see you again soon

- Eclipse Team

Rated 5 out of 5 stars

Order was as described and delivered quickly excellent service

Order was placed on a Friday arrived on the Monday , was boxed for protection and everything inside was as described on website, excellent service ,very pleased

August 17, 2016
Unprompted review
Eclipse Computers logo

Reply from Eclipse Computers

Hey Paul, thank for you leaving us a descriptive 5* review & for shopping with Eclipse Computers :D

Advertisement
Rated 5 out of 5 stars

eclipse computers

Eclipse do what it says on the tin, great service, highly recommended.

August 14, 2016
Unprompted review
Eclipse Computers logo

Reply from Eclipse Computers

dear customer, thank you for tor shopping with Eclipse Computers

Rated 1 out of 5 stars

Seriously delayed delivery

they sold an item that they had zero stock of and 2 weeks later still hasn't been dispatched. do not recommend for this bad business practice.

cancelled my ordered due to agent refusing to accept that it showed as in stock when he claimed they never have had any. so he admitted selling stock they don't have.

August 9, 2016
Unprompted review
Rated 2 out of 5 stars

Late out of stock notice; good customer support recovery.

I ordered a laptop (with some accessories) on a Sunday due to be delivered the next Saturday.
On the Thursday morning, I received word (text and voicemail) from Eclipse that my order was out of stock. I opted to cancel the whole order, a request support accepted without question.
I am nevertheless frustrated that it took 4 days from order placement to inform me that my order was out of stock. This left me no time to look for a replacement.

August 7, 2016
Unprompted review
Rated 4 out of 5 stars

Computer good keyboard useless.

The computer did what it was supposed to. I had to buy a new keyboard because I could not make out the letters on the one supplied. The letters were grey on a black keyboard I had to hold it up to the light to read it. I bought a white keyboard with black letters which was miles better.

August 5, 2016
Unprompted review
Eclipse Computers logo

Reply from Eclipse Computers

Hi Angela, Thank you for purchasing a system from Eclipse Computers, sorry about your problems with the keyboard provided we will investigate this further, regards - Eclipse Team

Advertisement
Rated 5 out of 5 stars

Corsair VS Series 450w ATX PSU

Excellent service. Quick delivery, well packaged and good value for money. Easy to connect, got me out of a situation that could have been very expensive.

August 5, 2016
Unprompted review
Eclipse Computers logo

Reply from Eclipse Computers

Dear customer, thank you for shopping with Eclipse Computers & leaving us a 5* review, Corsair is a such a good brand and I'm 100% confident that it will serve you well

Rated 4 out of 5 stars

Great Products, Amazing build, Smashing Prices and Decent Customer Support

My build was absolutely amazing with very powerful and dominating products on the market. The build quality is high and you can see that the employees at Eclipse Computers know their computers. The only issue I had was that I sometimes had to do a bit of hunting here and there to gather information about my order and that I got a bag of my least liked Haribos

July 25, 2016
Unprompted review
Eclipse Computers logo

Reply from Eclipse Computers

Hi James, thank you for leaving us a review, the team at Eclipse hopes you enjoy your new computer system :)

Rated 5 out of 5 stars

flawless transaction, great product.

Ordered online, item arrived quickly and well packaged, what more can you ask for.

July 25, 2016
Unprompted review
Eclipse Computers logo

Reply from Eclipse Computers

Thank you for shopping with us & leaving us a great review Luke :)

Rated 5 out of 5 stars

Quick and simple

Very quick and easy finding what I needed and had arrived quicker than I thought it would.

July 20, 2016
Unprompted review
Eclipse Computers logo

Reply from Eclipse Computers

Dear customer, thank you for leaving us a great review & for shopping with Eclipse Computers, we always try our best to provide a next day service of delivery during working hours and the courier DPD do a fantastic job of providing next day delivery across the UK :)

Advertisement
Rated 5 out of 5 stars

Good product, very quick delivery

The site is easy to use, I found exactly what I wanted [slimline dvd cases] and they were delivered the next day. Highly recommended.

July 19, 2016
Unprompted review
Eclipse Computers logo

Reply from Eclipse Computers

Thank you for leaving us a great 5* review Peter

Hope to see you again soon

- Eclipse Team

Rated 5 out of 5 stars

Order

Was there the next day everything I needed.great thanks.

July 13, 2016
Unprompted review
Eclipse Computers logo

Reply from Eclipse Computers

Hey Andy, thank you for shopping with us and leaving us a fantastic review :D

Rated 5 out of 5 stars

No nonsense

No nonsense quick and easy to order. and arrived on time.

July 11, 2016
Unprompted review
Eclipse Computers logo

Reply from Eclipse Computers

Thank you for the great Review Jean,

We appreciate the review and hope you shop again with us in the future

- Eclipse team

Rated 5 out of 5 stars

Acard Duplicator controller

Excellent all round service, fast delivery (well packaged) and good price what's not to like!

July 10, 2016
Unprompted review
Eclipse Computers logo

Reply from Eclipse Computers

Hi Malc, thank you for shopping with Eclipse Computers

Hope to see you again soon

- Eclipse Team

Advertisement
Rated 1 out of 5 stars

Cancelled my order after waiting a week

I placed an order for a fan and after a week of waiting I finally decided to email customer service to chase up my purchase. They responded (eventually) confirming there has been "a mistake with my order", advising me to call them rather than contact via email. After waiting for 20 mins on hold to their 0844 number I emailed them back to cancel. I have had great experiences in the past but on this occasion I feel incredibly disappointed!

July 3, 2016
Unprompted review
Eclipse Computers logo

Reply from Eclipse Computers

Apologies that you didn't get immediate contact after your card was declined, we are looking into a new system to get this resolved where the website will automatically tell you if the card was declined or not, apologies for your experience when shopping with us on this occasion and we will continue to try and improve our services

Rated 5 out of 5 stars

Additonal memory

I was very pleased with the very fast service The enclosure of the Haribo sweats was a pleasant surprise and as I have now abstained from drinking alcohol I was relieved they were not wine gums!!

June 30, 2016
Unprompted review
Eclipse Computers logo

Reply from Eclipse Computers

Dear Customer, thank you for shopping with Eclipse Computers and leaving us a great review :) if you enjoyed your sweets were currently running a competition for a huge goodie bags of sweets right now

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look