They didn't honor their ROI guarantee
Note: This review has been verified by TrustPilot. Notice that all the "good" reviews were invited -- likely their own VAs... don't trust them.
Millionaire Performance offers an ROI guarantee, which was a big part of why I decided to hire them for appointment setting. They said I could expect 90 booked calls in the first 90 days. But after my first 90 days with them, they'd gotten me a total of 6 booked calls, of which 3 didn't show up and the other 3 were unqualified. Which led to $0 in sales. Now, they are refusing to honor their ROI guarantee and refusing to provide the refund that their contract promises. (A contract we both signed.)
When I asked for my refund, their response was outrageously unprofessional. Here’s a direct quote: “This is something I think you still do not understand. The money paid for what you received was nothing. Now you expect me to give you all of this on a silver plate for nothing? We are not slaves and have not done all this work with my team for free.”
But, again, the contract includes an ROI guarantee.
After I spent over a month trying to get my money back, they stopped responding to me.
IF THIS HAPPENS TO YOU: Dispute the charge with your bank. They will give your money back if you can prove Millionaire Performance violated their contract.
If you leave a negative review, anticipate backlash. They will likely threaten to use their VAs to destroy your reputation, as they did with me. They have also posted on my company's TrustPilot account with fake 1-star reviews.
UPDATE (replying to their response below):
Millionaire Performance did not refund my money (as they are claiming below). As I mentioned, TrustPilot verified my review (look at the top of the review, you can see their "Verified" symbol). TrustPilot did not verify their response. They are lying.
I got my money back by disputing the charge with my bank and proving that Millionaire Performance had breached their contract.
Millionaire Performance never sent me an invoice to pay for the setters (which is a separate expense and non-refundable). I made clear multiple times that I would pay it, but they still haven’t sent it. Probably so they can say I’m a bad person, as they are saying below.
Regarding the claim that I signed up so I could steal their methods or because my company fails to generate leads, this is false. They knew from day one that I own a marketing agency. I was never secretive about that. My intent was to send clients their way and/or white label their services if it worked, which it didn’t. At my company, we only charge for leads and we use multi-channel marketing, so I'm always looking for more ways and more channels to generate leads. (Plus, if you don't get leads, you don't pay. Pretty simple. Can't rip people off that way.)
I also did attempt to book calls with their support team and they continually ignored my requests for meetings and interacted via Slack instead.
Dirk reached out to me and attempted to bribe me to take down my review. Only after I said "No" did he update his response to criticize my company and claim he'd refunded my money.
They keep updating their reply and I have been trying to keep my review updated to accurately respond. At this point, I can no longer participate in the negativity and will not be updating this review.
Best wishes to all.