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Farmina’s Italian heritage dates back to 1965. Today, the company provides consultancy services through a Pet Care Program that helps pet parents achieve their pet’s long-term wellness. For Farmina, pet nutrition represents living a healthy life and spending time together with the ones that we love the most not only through just food but also through creating a proper long-term tailored course of action for your pet’s health!
To build a strong bond with pet parents, Farmina’s consultancy service offers nutritional solutions featuring hyper-premium products whose effectiveness is scientifically validated by prestigious universities worldwide and is tailored towards pets’ unique needs. Our Farmina Genius Consultants, with the help of your local Veterinarian, can recommend the right plan to ensure a happy and healthy life for your pet. Learn more about us on our website.
The nutritional consultancy service is now also available on the FarminaGenius App. Enroll your pet in the Pet Care Program and go through the 5 Key Indicators. Our Farmina Genius Consultants and your Veterinarian will be at your service, scheduling check-ups and monitoring the results.
Nola, Italy
4.3
310 reviews
Replied to 94% of negative reviews
Typically replies within 48 hours
My dog tried many different foods and this one is high quality food from Italy. Never had any issues I do add some wet food.
Date of experience: April 22, 2025
Reply from Farmina Pet Foods
Hello and thank you for your feedback. We are very glad that you are appreciating the quality of our products. For any info, do not hesitate to contact us. We remain available!
I have never seen worse customer service in pet food segment than I have experienced over the last 2 weeks at Farmina.com. If you are buying their food, don't buy it from Farmina.com. The customer service team is awful in their attitude, chat breaks, When you place an online order they charge you immediately, but "forget to send" your order from billing to the warehouse - meanwhile unaware that anything is wrong, you wait for the food. They have 100% inaccurate local retailer listings - which includes locations that do not carry their brand at all and their missing locations that do. What is their suggestion to fix their listings? "Call around to all stores near you, and ask if they carry us". And they make using discounts extremely complicated.
Date of experience: February 01, 2025
Reply from Farmina Pet Foods
Thank you for sharing your feedback. We’re truly sorry to hear about your recent experience and apologize for any inconvenience caused. Please know that we are committed to addressing your concerns and improving our service. Our team is already in contact with you, and we appreciate your willingness to work with us as we look into the situation further. Thank you again for bringing this matter to our attention—we value your business and are dedicated to ensuring a better experience in the future.
I have been using Farmina Venison, apple, and pumpkin cat food for years and ordering directly from Farmina. About 10 days ago I received my last order. They sent me Farmina dog food not the dry cat food that I ordered. I.have left voice-mail, emailed them with no response. Apparently this echick person was on vacation. I've never heard back from anyone. Horrible customer service. I will never order from them again!
Date of experience: May 30, 2024
I started buying this food for my cat who suffers with IBD. The cans are small and do not contain a large amount of food for the price but the cat seemed to enjoy it. However 2 weeks ago I opened a can that was unusable. It mostly contained a large piece of gristle inedible to the cat. I photographed the item and contacted the company via there website. I did not hear back so again contacted them. Still nothing.
I have now stopped buying the food. Clearly this company have little regard for their customers or their pets. One would have expected them to be concerned this had happened. As I write this I have not heard back.
Companies that genuinely care about the product they sell do not behave in this way.
Date of experience: January 20, 2024
Reply from Farmina Pet Foods
Good morning, we are very sorry about that. If you want, please write us your contact or if you prefer privately to the email c.fochi@farmina.it. We will do an internal check and have you called back from your country of reference!
The cat food tins are often half empty or filled with liquid. Despite contacting the company twice to bring this to their attention, I've received no communication from them at all. Very poor service and inconsistent products.
Date of experience: January 10, 2023
I have used Farmina now the last 7-8 months, and is really pleased with the food!
I now have 6 dogs, all eating Farmina.
Have had 1 litter since we started with Farmina, and we have never ever had a female in so great condition when having puppies!
All our dogs (and our cat) lives the food, the coat is shiny White, the droppings is reduced and firm, and the dogs is in great conditions!
Highquality food with excellent ingrediences.
Strongly recommend Farmina!
Date of experience: October 27, 2020
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