Franklin James Credit Management Ltd Reviews 25

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Excellent service from start to finish. I was helped and guided throughout, this was extremely helpful as it was my first time of having to do anything like this. Got the money I was owed without too... See more

Company replied

Rated 5 out of 5 stars

We were struggling to understand the situation we’d been left in and rang many other companies who wouldn’t help us or baffled us with complicated law jargon. Sharon and Paula are friendly, honest, et... See more

Company replied

Rated 5 out of 5 stars

Superb company to work with. Recovered 3 outstanding debts and kept us up to date at all stages of the process - the end result was great value for money and really professional. They totally take t... See more

Company replied

Rated 5 out of 5 stars

In a time when having legal assistance costs so much money Sharon and all at Franklin James was invaluable. i'm in the Entertainment industry and there are so many companies that promise the... See more

Company replied

Company details

  1. Debt Collection Agency

Written by the company

Within Franklin James Credit Management are a team of qualified professionals with over 30 years of experience. We work with businesses that need assistance with credit control, getting paid on time, and recovering aged debt. We work directly with business owners and their in-house teams to deliver outstanding results.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

25 reviews

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Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. I was helped and guided throughout, this was extremely helpful as it was my first time of having to do anything like this. Got the money I was owed without too trouble. Value for money service, and absolutely recommend them.

June 5, 2022
Unprompted review
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Reply from Franklin James Credit Management Ltd

Thank you very much for your kind words. We are thrilled we were able to recover outstanding monies to you. Don't hesitate to contact us again in the future should you need to. Best Wishes from the FJCM team.

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Rated 5 out of 5 stars

Great service

Great service. They do everything and take the hassle out of chasing bad payers.

May 9, 2022
Unprompted review
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Reply from Franklin James Credit Management Ltd

Thank you for your kind review and we are glad we took the hassle out of chasing late payments for you.

Rated 5 out of 5 stars

FJ Credit Management are great and I…

FJ Credit Management are great and I would definitely recommend them to anyone
I had the pleasure of dealing with Zakia for over a year as my case took so long to get to court
She's a real asset to the comany
She always replied to emails promptly with great advice and help preparing documents
She would also call me to talk me through things if I needed it
Really happy with the whole service and outcome of the case
10/10 company with great friendly staff
Thankyou so much!

March 4, 2022
Unprompted review
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Reply from Franklin James Credit Management Ltd

Thank you so much for your kind review. It has been a pleasure working with you to help recover the outstanding debt to you. Best wishes from all the team at FJCM

Rated 5 out of 5 stars

Superb company to work with

Superb company to work with. Recovered 3 outstanding debts and kept us up to date at all stages of the process - the end result was great value for money and really professional.
They totally take the pressure off us for debt recovery -
Highly recommended.

March 1, 2022
Unprompted review
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Reply from Franklin James Credit Management Ltd

Thank you so much for your kind review. It's a pleasure working with you.

Rated 5 out of 5 stars

Fantastic company

Fantastic company to deal with, kept me up to date with all stages, and was value for money.
I would very much recommend.

March 1, 2022
Unprompted review
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Reply from Franklin James Credit Management Ltd

Hi Lynn, thanks for your kind works and taking the time to leave us a great review. We are thrilled you are happy working with us.

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Rated 5 out of 5 stars

Efficient. Great solution for us

Overall, I can only recommend Franklin James Credit Management. They are always responsive, very efficient and have been a great asset to our procedures.

March 1, 2022
Unprompted review
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Reply from Franklin James Credit Management Ltd

Thanks so much for taking the time to leave us a great review. Long may we continue supporting your business.

Rated 5 out of 5 stars

Great service and communication

Great service and communication. Helped in recovering money for us in difficult circumstances.

March 1, 2022
Unprompted review
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Reply from Franklin James Credit Management Ltd

Thank you for leaving a great review about our debt recovery services. We are thrilled that we were able to recover your money.

Rated 5 out of 5 stars

great company

great company, strongly recomend

October 4, 2021
Unprompted review
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Reply from Franklin James Credit Management Ltd

Thank you so much for your kind review from all the FJCM team

Rated 1 out of 5 stars

Complete waste of Time, Money & Energy

Complete waste of time, money and energy. We found FJ Credit Control and spoke with Paula and she promised the world (what a sales pitch) in fact they never delivered what they stated made up jobs to try and make up for the time they charged and had the cheek to even over charge us one month. The whole system is automated and they even tried to set up a chaser.com account and denied it. Stay away save your money and if in any doubt contact us LetLoos Ltd and I will be happy to have a chat and show proof

August 4, 2021
Unprompted review
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Reply from Franklin James Credit Management Ltd

Dear Nick of LetLoos Ltd, thank you for sharing your feedback. We are sorry your experience didn’t match your expectations; It is extremely uncommon where our delivery doesn’t match our customers’ expectations.

To address your comments:
Letloos signed up to a ‘minimum’ 2 hour per month contract. Last month FJCM went over the time by 10 minutes, as a member of staff was having a telephone conversation with your customer liaising to obtain a payment date on an overdue invoice for LetLoos. The extra 10 minutes of time was logged on your timesheet, and invoiced. However due to the ‘nature’ of your complaint made, we had already credited the amount for you, (prior to your termination and this review) as a gesture of goodwill.

We as a business employ numerous qualified, friendly, and professional individuals to work with our client's providing bespoke credit control, consultancy, debt recovery and management services, and as such have never used or signed up to something called chaser.com, (we refute this allegation).

We pride ourselves on delivering numerous bespoke, professional services to our clients which is demonstrated in the numerous positive reviews across all platforms. With full support to all our amazing clients in these very trying times, we will continue to push the boundaries to delivering the best service.

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Rated 5 out of 5 stars

Great company to work with

Great company to work with. Got us a settlement on a very outstanding invoice in very quick time. Hopefully we won't have to, but if we ever need to look at reclamation of an outstanding debt again FJ will be our first and only call.

May 10, 2021
Unprompted review
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Reply from Franklin James Credit Management Ltd

Hi Alex, thank you so much for your kind words, it was a great team effort.
Fingers crossed we wont have to speak too soon again, but we are always here for you if ever you need.
The very best wishes from all of us here.

Rated 5 out of 5 stars

Keep up the fantastic work!

I would highly recommend Franklin James to any business looking for assistance with credit control and debt recovery.

Sharon, Paula and the team have a fantastic approach to customer service - they go the extra mile for their clients. Most importantly, they get results time and time again.

I have been working with Franklin James for several years now and I cannot speak highly enough of both Sharon and Paula.

As a solicitor I would recommend Franklin James to anyone (both professionally and personally) needing the services they offer.

November 11, 2020
Unprompted review
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Reply from Franklin James Credit Management Ltd

Hi Lee, thank you so much for your kind words, it has been a pleasure working with you also, thank you for all your support.

Rated 5 out of 5 stars

No more stress about late payments

We are recent signs up with FJ Credit Management after being recommended to them by another business owner in our network, who sang very high praises!

We have only been signed up for a few weeks but are very happy so far. A couple of days ago we received payment on an outstanding debt of over 60 days which we had basically completely written off, with interest!

Having the support of FJ Credit Management means that we don't have to stress about late payment of invoices, and because they are so good at what they do, their service literally pays for itself.

November 10, 2020
Unprompted review
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Reply from Franklin James Credit Management Ltd

Thank you so much for your kind words and support. We are so happy to be working with you and we are right here whenever you need assistance.

Rated 5 out of 5 stars

Superb service and communication!!

Superb service and communication!!
Debt recovered in full ( again!!!).
Very highly recommended, and will always be our first choice for debt recovery.

October 6, 2020
Unprompted review
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Reply from Franklin James Credit Management Ltd

Thank you for your kind words. A pleasure once again working with you.

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Rated 5 out of 5 stars

Excellent Credit Management Company, 5 star customer service & Impressive results.

Easily the most credible credit management company I have worked with, efficient and effective. Ive been working with FJ Credit Management for approximately 4 months to manage bad debts, fortunately we only had a handful. Sharon & Paula helped us as a small business to create a process to deal with them and advised and delivered legal action when required. Dealing with bad debt is often emotional for business owners like myself, it's something that keeps you awake at night. I can comfortably say that Im stress free with regards to my companies debtors as I know we are in safe, experienced hands with FJ Credit Management. Customer service is also the best i've received from any supplier to date. They're also flexible around commercials and don't lock you into contracts that are unnecessary. Great company to work with I highly recommend to any business chasing commercial debt!

June 26, 2020
Unprompted review
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Reply from Franklin James Credit Management Ltd

Thank you for a wonderful review. It is our pleasure working with you.

Rated 5 out of 5 stars

Open Fair and Honest. They do what is on the Label. :-)

In a time when having legal assistance costs so much money Sharon and all at Franklin James was invaluable.
i'm in the Entertainment industry and there are so many companies that promise the world take your money
and only pretend they did what they promised.
Thankfully I kept all my proof and emails and we got justice, all my money back.
Franklin James took just 10% of the dept for payment which I feel is exceptionally fair considering all the work
that goes into collecting the dept.
100% recommend from my experience.
Thank you all so much!
Kind Regards
JayAntonio.com

April 24, 2020
Unprompted review
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Reply from Franklin James Credit Management Ltd

Thanks Jay, what a lovely review and it was our pleasure to help you recover your money.
Best wishes for the future.
FJ Team :)

Rated 5 out of 5 stars

100% recommedation.

Sharon and Paula have been fantastic in helping us recoup outstanding rent arrears. Their professional approach helped bridge communication between ourselves and the debtor which resulted in 100% of the debt being collected over an agreed payment plan. We will certainly be using FJ Credit again.

January 17, 2020
Unprompted review
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Reply from Franklin James Credit Management Ltd

Hi David, thank you very much for your kind words and custom. It is a pleasure working with you.

Rated 5 out of 5 stars

All I can say is a massive and huge…

All I can say is a massive and huge thank you to Paula and her Mother Sharon for the fantastic work they done in recovering money for me. They are so professional, immediately putting my mind at peace. Including providing and contacting a family member to give them advice as well! They have a vast amount of knowledge.
I have no hesitation in recommending Franklin James Credit Management ltd
Thank you so much!

May 28, 2019
Unprompted review
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Reply from Franklin James Credit Management Ltd

Thank you for your wonderful support and we are so pleased that we were able to help and recover your money.

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Rated 5 out of 5 stars

Fantastic service

Fantastic service. A bit of friendly pressure and my debt was paid almost immediately. Wouldn't hesitate to use again.

May 3, 2019
Unprompted review
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Reply from Franklin James Credit Management Ltd

Thank you Ross, we are thrilled you got paid and happy to help you.

Rated 5 out of 5 stars

Great from start to finish

Great from start to finish! Took all the stress out of a bad experience with a client and allowed me to focus on other projects

April 23, 2019
Unprompted review
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Reply from Franklin James Credit Management Ltd

Thank you for a wonderful review and for letting us help you recover your money.

Rated 5 out of 5 stars

Enormous help

Paula and Sharon have been an enormous help to me, without them there's absolutely no way we would have received some of the payments from our customers. Very professional ladies and make me feel special as though I'm their only customer.

April 8, 2019
Unprompted review
Franklin James Credit Management Ltd logo

Reply from Franklin James Credit Management Ltd

Thank you so much Cheryl, we absolutely love working with you. Thank you so much for your on-going support, long may our relationship continue.

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