Usual Ignorance
Global Payments did reach out to us but was unable to properly investigate or solve the issues within their company. Will be looking to change merchant services provider.
Global Payments Reviews
725 • Excellent
Only the latest review will count in the company's TrustScore
We decided to change card machine…
We decided to change card machine providers and were visited by Michaela Bray who set everything up for us. Great rates and service all done very professionally by Michaela. We are extremely happy with the machines and service we receive. I would highly recommend.
Reply from Global Payments
Dear Yorkshire Blinds & Curtains,
I am pleased to review your comments and happy to hear you had a smooth experience provided by Michaela Bray. I will pass on your comments to her Line Manager.
Thank you for taking the time to write the review this is greatly appreciated.
Kind Regards
Sonny Customer Success Operations Advisor
I am pleased to review your comments and happy to hear you had a smooth experience provided by Michaela Bray. I will pass on your comments to her Line Manager.
Thank you for taking the time to write the review this is greatly appreciated.
Kind Regards
Sonny Customer Success Operations Advisor
Service and offer they provided were…
Service and offer they provided were brilliant. Agent Andy was very helpful and highly recommended.
Reply from Global Payments
Dear Jeeb Pandey
Thank you for the positive feedback, I am pleased to hear you had a great experience.
Kind regards
Sonny Customer Success Operations Advisor
Thank you for the positive feedback, I am pleased to hear you had a great experience.
Kind regards
Sonny Customer Success Operations Advisor
Do not choose this company
Do not choose this company they have a bad and poor customer service. They are very friendly and helpfull until you sign the contract after that they do not care. They had to replace the terminals 3 times they were old rusty and was not working properly.
Reply from Global Payments
Dear Village Store
I am sorry to read about your experience with us. Are you able to contact us via email at Customer.ExperienceUK@globalpay.com, with your details so that I may contact you? I would like to discuss this further and give feedback to the relevant department.
Kind regards
Sonny Customer Success Operations Advisor
I am sorry to read about your experience with us. Are you able to contact us via email at Customer.ExperienceUK@globalpay.com, with your details so that I may contact you? I would like to discuss this further and give feedback to the relevant department.
Kind regards
Sonny Customer Success Operations Advisor
Emma Castaldo
Efficient Services
Reply from Global Payments
Dear Emma Castaldo
Thank you for the feedback it is really appreciated. Are you able to give us some background around the service? This is so we can share the experience with the team.
Our email address is Customer.ExperienceUK@globalpay.com
Kind regards
Sonny Customer Success Operations Advisor
Thank you for the feedback it is really appreciated. Are you able to give us some background around the service? This is so we can share the experience with the team.
Our email address is Customer.ExperienceUK@globalpay.com
Kind regards
Sonny Customer Success Operations Advisor
I had a meeting with Mrs Vishali Jasat…
I had a meeting with Mrs Vishali Jasat and she has been so helpful and nice to us. Explained and talk to all our staff .
It’s been a real pleasure to speak to Vishali as she is such a great professional .
Reply from Global Payments
Dear Divine Cashmere
Thank you for the positive feedback on Vishali Jasat, this is greatly appreciated.
Kind regards
Sonny Customer Success Operations Advisor
Thank you for the positive feedback on Vishali Jasat, this is greatly appreciated.
Kind regards
Sonny Customer Success Operations Advisor
We have been with global payments for a…
We have been with global payments for a year now and they have provided excellent service, competitive rates and most importantly queries get resolved as and when raised. Our account is managed by Vishali Jasat who is quite efficient, communicates well, assists with resolving queries and keeps us updated from time to time.
Reply from Global Payments
Dear Tilak Desai
It is lovely to hear you are still pleased with the service that Global Payments is providing, especially by Vishali Jasat. I shall pass this to her Line Manager. Feedback is greatly appreciated. Thank you for taking the time to write the review.
Kind regards
Sonny Customer Success Operations Advisor
It is lovely to hear you are still pleased with the service that Global Payments is providing, especially by Vishali Jasat. I shall pass this to her Line Manager. Feedback is greatly appreciated. Thank you for taking the time to write the review.
Kind regards
Sonny Customer Success Operations Advisor
Vishali Jasat Global Payments
Vishali Jasat was the epitome of efficient professional excellence in providing my business a flawless service with courteous updates throughout the process.
Reply from Global Payments
Dear Chris
Thank you for the positive feedback on Vishail. It is always good to hear these comments I shall pass on your experience to her Line Manager.
Kind Regards
Sonny Customer Success Operations Advisor
Thank you for the positive feedback on Vishail. It is always good to hear these comments I shall pass on your experience to her Line Manager.
Kind Regards
Sonny Customer Success Operations Advisor
Great service and great sales agent
Great service and great sales agent
Easy to work with
Reply from Global Payments
Dear Daniel Epstein
Thank you for taking the time to leave positive feedback much appreciated
Kind Regards
Sonny - Customer Success Operations Advisor
Thank you for taking the time to leave positive feedback much appreciated
Kind Regards
Sonny - Customer Success Operations Advisor
Support Staff
Sergiu was extremely helpful in getting account setup on time and resolving queries. Cheers
Reply from Global Payments
Dear Kieran
Thank you for your positive review and feedback, I will pass this onto Sergiu manager.
Kind Regards
Sonny - Customer Success Operations Advisor
Thank you for your positive review and feedback, I will pass this onto Sergiu manager.
Kind Regards
Sonny - Customer Success Operations Advisor
A short notice special event and the…
A short notice special event and the Global Payments team stepped up led by Kevin O'Driscoll it really could not have been better. My initial questions answered immediately. The system worked speedily and provided full analysis each day also immediate receipts.
No question in my mind if you want a solution this is a leading product.
Thank you Global Payments Team.
Reply from Global Payments
Dear Barry
Thank you for your wonderful words, I shall pass this onto Kevin's manager. It is greatly appreciated to receive such positive feedback.
Kind Regards
Sonny - Customer Success Operations Advisor
Thank you for your wonderful words, I shall pass this onto Kevin's manager. It is greatly appreciated to receive such positive feedback.
Kind Regards
Sonny - Customer Success Operations Advisor
VERY BAD IF YOU ARE THE BUSINESS THEY…
VERY BAD IF YOU ARE THE BUSINESS THEY CONSTANTLY
DECLINE EVEN WHEN THE MONEY IS IN THE ACCOUNT WE HAVE TO WAIT DAYS FOR THEM TO APPROVE CHARGES I HAD ONE CUSTOMER HAD TO GO TO THE BANK THREE TIMES PROVING HE HAD THE MONEY IN HIS ACCOUNT, BEFOR THEY WOULD LET THE PAYMENT GO THROUGH I AM NOW LOOKING FOR ANOTHER CARD COMPANY TO USE. I DO NOT HAVE TIME TO BE CHASING THE CARD COMPANY FOR OUR MONEY.
Reply from Global Payments
Dear Andrea Goodwin Wright
I am sorry to hear that you are having issues regarding payments. To understand the problem, please can I ask that you email our Customer Experience email address (Customer.ExperienceUK@globalpay.com) with your contact details so I can reach out to you to see if we can resolve this for you and prevent this from happening again.
Kind Regards
Sonny - Customer Success Operations Advisor
I am sorry to hear that you are having issues regarding payments. To understand the problem, please can I ask that you email our Customer Experience email address (Customer.ExperienceUK@globalpay.com) with your contact details so I can reach out to you to see if we can resolve this for you and prevent this from happening again.
Kind Regards
Sonny - Customer Success Operations Advisor
Excellent service
Excellent service. Leon in sales was extremely helpful and all our problems were sorted out quickly.
Reply from Global Payments
Dear Pete
Thank you for taking the time to post your positive feedback review for Leon. This is greatly appreciated
Sonny - Customer Success Operations Advisor
Thank you for taking the time to post your positive feedback review for Leon. This is greatly appreciated
Sonny - Customer Success Operations Advisor
Excellent quick service.
Excellent quick service.
Reply from Global Payments
Hi Colin
Thank you for your positive review. it really great to hear this.
Kind regards
Sonny - Customer Success Operations Advisor
Thank you for your positive review. it really great to hear this.
Kind regards
Sonny - Customer Success Operations Advisor
Great customer service from start to…
Great customer service from start to end ... Vaishali Has been very thorough in explaining the package.
Thank you
Reply from Global Payments
Dear Aman
Thank you for taking the time to write the lovely feedback on Vishali I shall pass this on to her line manager.
Kind regards
Sonny - Customer Success Operations Advisor
Thank you for taking the time to write the lovely feedback on Vishali I shall pass this on to her line manager.
Kind regards
Sonny - Customer Success Operations Advisor
Really good service
Really good service
Reply from Global Payments
Dear Fan Li
Thank you for the positive feedback it is greatly appreciated
Kind Regards
Sonny - Customer Success Operations Advisor
Thank you for the positive feedback it is greatly appreciated
Kind Regards
Sonny - Customer Success Operations Advisor
Many Thanks Barry
Many Thanks Barry, you were a brilliant help, very much appreciated
Reply from Global Payments
Dear Darryl
Thank you for the positive feedback for Barry, this is greatly appreciated
Kind Regards
Sonny - Customer Success Operations Advisor
Thank you for the positive feedback for Barry, this is greatly appreciated
Kind Regards
Sonny - Customer Success Operations Advisor
Excellent guidance
Excellent guidance, very specific & detailed, quick with her response.
Reply from Global Payments
Dear Rahul Makwana
Thank you so much for your amazing review. We are happy to hear that you had an enjoyable experience when calling us for support. We will continue to try and improve
Kind regards
Sonny - Customer Success Operations Advisor
Thank you so much for your amazing review. We are happy to hear that you had an enjoyable experience when calling us for support. We will continue to try and improve
Kind regards
Sonny - Customer Success Operations Advisor
Very good and helpful
Very good and helpful
thank you for your time today
Reply from Global Payments
Dear Mingde He
Thank you for your positive comments we are so delighted to receive your review.
Kind regards
Sonny -Customer Success Operations Advisor
Thank you for your positive comments we are so delighted to receive your review.
Kind regards
Sonny -Customer Success Operations Advisor
Take card payments over phone by mail…
Take card payments over phone by mail Oder .but customer called they for chargeback with no reason they decided charge from our which we denied.we do not have responsibility to pay for it and we only doing business don’t take care customer card safety .It is completely stolen money from restaurant,disgusting.terrible service.
Reply from Global Payments
Dear Mr Xiashou
I am sorry to read your feedback and would like to understand this more.
Could you please contact me on Customer.ExperienceUK@globalpay.com and provide your contact details and I will be in touch? I would really like to help you.
Kind regards
Sonny -Customer Success Operations Advisor
I am sorry to read your feedback and would like to understand this more.
Could you please contact me on Customer.ExperienceUK@globalpay.com and provide your contact details and I will be in touch? I would really like to help you.
Kind regards
Sonny -Customer Success Operations Advisor