GoDaddy Reviews

I have been a customer of yours for a few years now and GoDaddy and it's professional crew never disappoints!!
Adam B., Was absolutely a true professional and assisted me in answering questions. Adam B. Deserves a raise!!..
I want to commend GoDaddy's H.R. Department for hiring such exceptional crew.

Thank you
Mike Chicco

Date of experience: March 24, 2023

Unacceptable response times.

I have been unable to access my account for over a week, I am receiving emails from my customers that I cant read, I need to send emails and reports to my customers. I am using a personal gmail address for my business.

3 calls to Godaddy and £130 payment is obviously not enough to meet Godaddys imprved security critera.

I just had to upload ID to a third party website that I know nothing about, to people I can't contact for purposes unknown to me. I OBVIOUSLY DIDN'T WANT TO DO THAT!!!

Date of experience: March 25, 2023

I had a decision to make today, to try to build my own website or to hire a professional web designer! After speaking with Ronald, he convinced me that I could build my own website with a little help from GoDaddy. He was right, after our phone consultation, I now feel very confident that I can build my company website. Thanks, GoDaddy!!

Date of experience: March 25, 2023

I've been with GoDaddy for 13 years and have always had the best experience. They are always professional, very helpful and knowledgeable. Tonight's experience with Donna Lee in tech support was amazing - I'm so grateful she got on the line with me. Receiving fatal site error messages on my long-standing business site was harrowing - Donna Lee was gracious, patient and very assuring that the problem could be fixed. Thanks for the many years of great services and products!

Date of experience: March 24, 2023

I have always gotten great customer service.... until this morning, HORRIBLE... 3 DISCONNECTS, 2 TRANSFERS AND NO RESOLUTION IN SITE!!! BUT once I got Ivan (Christian) on the line He became my new best friend!!! Ivan was so patient, understanding, wonderful, knowledgeable, FANTASTIC, and did I mention, WONDERFUL!!! 4 GOLD STARS, 4 THUMBS UP AND 4 HIGH FIVES!! GOOOOO IVAN!!

Date of experience: March 24, 2023

Trying to downgrade a hosting plan to a less expensive package is impossible by their website and also extremely difficult on the phone. The staff I've encountered at the call center are by and large clueless and often just give up responding to your query on email or via the phone. I have had one competent member of their support team who was able to help me in less than 30 mins with a technical issue. Others waste your time for 30-45 minutes without achieving anything. They won't downgrade ahead of expiry date of your hosting package. You have to call on the day or pay for the plan again for another month. Very impractical.

Date of experience: March 25, 2023

I called Godaddy because my products would not show up when you press my "Shop Now" button on my Godaddy website. I spoke to William who replied in a snide disrespectful tone, "Well, I can't just press a magic button and have it appear." He continued to be extremely rude. When I asked to speak to a Supervisor, he said "OK", then he hung up on me. My suggestion is to fire William and be careful to only hire people who are conducive to Godaddy's mission to help entrepreneurs succeed.

Date of experience: March 23, 2023

Godaddy online resources are really great and do help kick start the work. The dashboard billing section is a little confusing which is what prompted me to call their support line. Support call took 20 minutes to get a live person, but once I got through support was awesome.

Date of experience: March 24, 2023

A complete beginner here, actually a dinosaur.... I managed to build my own website and when it came down to transferring my domain I need help, I got the best help available & More. I would definitely recommend Go Daddy for all of us that did not grow up with Technology.

Date of experience: March 24, 2023

Hi, I was speaking with one of your representatives today, Andrew. He was very informative and a really good listener. He took the time to understand my needs and then provided possible solutions. After many years, I have always had very positive and helpful interactions with GoDaddy.

Date of experience: March 24, 2023

I appreciate the knowledge and trouble shooting skills have, and i admire the creativity of your web designers. Go Daddy is by far the best web building platform to connect with. Thanks for helping us design our website.

Date of experience: March 24, 2023

Godaddy has consistently been extremely helpful with reminders and lots of information. I have a website with them and from time to time they remind me to make changes and they offer new things to look at and maybe try. I would spend 10x if I went with some other company. I am happy.

Date of experience: March 24, 2023

Spent hours on the phone with a very competent website representative who was actually enthusiastic to help me deal with my extremely difficult and important questions. I was impressed enough to agree with his interpretation of how he would proceed. I have been working with GoDaddy for over 20 years. I will stay with them, happily, for a while longer. Thank you J.D. !😊

Date of experience: March 23, 2023

Easy to navigate & build website. Their customer service personnel are helpful & knowledgable going above and beyond to resolve your matter. Really enjoy godaddy.com for my business as I’ve used another site & it wasn’t as use friendly.

Date of experience: March 24, 2023

Waiting online to speak with someone at Go Daddy is very frustrating but once you reach someone you are impressed by their knowledge and resourcefulness. I had a problem with Outlook which could not be solved by the technicians at Microsoft and Geek Squad. Curtis Clark diagnosed the issue immediately and resolved it.

Date of experience: March 23, 2023

Michael from Middle Tennessee was extremely helpful with me. I am 81 years old and was fortunate enough to get help from this tolerant person who basically held my hand and WALKED me through the process of getting my GO DADDY account up and running. He was professional AND patient . . .a great representative for GO DADDY. David Lawson (865) 804-2382

Date of experience: March 23, 2023

While I was not keen on the automated helper, or those that did not have good command with the English language, I did speak with someone that was well spoken, knowledgeable and was able to help me through my many issues. While I have prepared numerous websites over the years, the software and technology is constantly changing and time goes by between each time that I'm involved and I need a refresher. Frederich was very helpful and took the time to look at many options.

Date of experience: March 23, 2023

I signed up with GoDaddy 2 yrs ago
The sign up was easy because the representative was informed and patient
I’ve not had one incident go wrong on these 2 yrs …
Now I’m ending me services , and the representative is amazing again
Thank you 🙏🏽 for being gracious respectful patient and understanding

Date of experience: March 24, 2023

I called today to take care of something that I felt was important relatged to change of payment. The representative made sure she figured out how to do what I was asking even though it was not a traditional type of request. I appreciated her doing it and I am completely satisfied with the service!!

Date of experience: March 24, 2023

My business website is down for the second time in a week. It's been two hours trying to talk to customer service and nothing no one answers. I am trying to close a $12,500.00 deal and my customer cannot access my page. If I lose the sale what will they do? Sorry won't pay my bills. If you call to buy a service they answer quickly but for technical support, forget it. It's been over two hours waiting, Godaddy is going down the hill fast.

Date of experience: March 25, 2023