HIBIKE is rated "Average" with 3.5 / 5 on Trustpilot

Fantastic prices and superb service

Fantastic prices and superb service
Excellent communications
Will be recommending to all my friends

DO NOT Ever buy from this place

DO NOT, i repeat DO NOT ever order from hibike.de

even though the prices look tempting it is NOT worth it.

they customer service is not bad, its INEXISTENT.

i tried calling 3 times, sent 2 contact forms, wrote them on facebook as well...NO REPLY for 5 days now.

i orderder a bike frame, in stock, paid for it, did not recieve anything, the ammount is taken from my credit card nevertheless with no way to contact them.

hopefully i will not have to pursue legal action against them and this will be sorted magically somehow, but not to repeat myself do NOT recommend this to my worst of enemies.

it's 2019 and ad we have still these shops that appear to have good prices and you pay 30 euros for shipping that's untrackable, no reply from nobody and your out of the money till god knows when...

DO NOT BUY FROM HERE

Pimp your bike with high quality…

Pimp your bike with high quality products at an acceptable price. You might have an idea to customize your bike and with some luck you find the manufacturer offering in his catalogue the thing you want in the right colour with all the small parts you need (separately vended of course). Having made up your mind, one big issue left: find the internet store that offers you what you want.... If the vendor is listed in the catalogue of Hibike, you'll find the whole gamma at a really low price.

Only the latest review will count in the company's TrustScore

choice

great choice and not that expensive! Fast delivery!

Terrible service

Terrible service. Never got my item. Waited 30 days. At some point after numerous complaints I got refund. Do not recommend.

Reply from HIBIKE

Hi Rupert,
I am sorry to hear that you are unhappy with your experience. Maybe you ordered something we did not have in stock? In those cases delivery will take longer – but we clearly state this on the product page. Please keep that in mind for your next order.
Best regards, Your HIBIKE Team

Great service by email, prompt delivery

I saw an interesting wheelset on sale, but the default sets online did not meet my needs. I then enquired by email if it was possible to order the required wheels separately at the price of the set on sale. I got a reply very quickly and was able to get the wheels I wanted for a great price. I was also instructed on how to proceed with the order and how the price difference would be handled. Delivery was prompt and accurate. Everything went smoothly and I will certainly order from Hibike again.

Payed but never recieved the order nor feedback

Hello, on the 9th of june I ordered and payed for an oneal protective shirt.
Never had any confirmation on this order, what is worse, i tried to ask for information about my order. Not even an answer.
No feedback whatsoever. After more than a month i m starting to worry.

Reply from HIBIKE

Hello Koen,
We apologize for the inconvenience.
You have not received an order confirmation or a delivery date because this can not be determined exactly. This is because the item ordered is not in our stock. We first have to obtain this from our suppliers. For status inquiry of your order please use the contact form on our website.
Best regards, Your HIBIKE Team

easy way to order using a smartphone 📱

Great service for European bicyclists

I like the design of your website. You offer well priced bicycle accessories with very reasonable shipping.

You also have a very good response time to on-line questions.

Overall you are very pleasant and easy to deal with.

I would use you service again.

Saludo

Nicolas en Espana

Can´t say anything bad about the shopping experience

Would and will buy again!

Good website and great ordering…

Good website and great ordering process! They will get 5 stars if the delivery will be fast and without a problem :-)

Best price for most of product

Best price for most of product.
Good an flexible sellers.

Great deals. Great service

Always the best value, and great guys in the shop too. Great to find a good value, friendly local bike shop

Best price ever!!!!

Great shopping experience!

Great shopping experience!
Flawless checkout, fast payment with multiple choices - very nice - hope the products stands the same degree of quality and the shipping is fast :)

I've had great service from Hibike and…

I've had great service from Hibike and the prices can not be beaten. I also had to return an item and that too was very efficient and straight forward. Great to deal with, highly recommended.

I never got my bike helmet and had to…

I never got my bike helmet and had to pay 11,90 for the return by DHL.
I sent several emails asking where it was and only got the answer when I had to pay de delivery cost for the return by DHL.
Never encountered such a bad customer experience service.
Never buy at HIBIKE.
They said my adress was wrong, but this wasn't the case. Their system filled in the wrong country.

Reply from HIBIKE

Dear Mrs. Burlet,
We apologize for the experience of customer service. Maybe they will give us another chance!
Best regards, Your HIBIKE Team

HIBIKE Reviews

359 • Average

Write a review

Write a review

Fantastic prices and superb service

DO NOT Ever buy from this place

Pimp your bike with high quality…

choice

Terrible service

Great service by email, prompt delivery

Payed but never recieved the order nor feedback

easy way to order using a smartphone 📱

Great service for European bicyclists

Can´t say anything bad about the shopping experience

Good website and great ordering…

Best price for most of product

Great deals. Great service

Best price ever!!!!

Great shopping experience!

I've had great service from Hibike and…

I never got my bike helmet and had to…

Great omnichannel experience thanks to…

Deliver to Hungary really fast (placed…

very good experience every time I order…