It's 2022 and they still have major issues.
* The functions of the app on your device and the cloud interface don't match and it's really hard to figure out how to do the same thing on both.
* If you aren't at the device where you backed up an external drive, you have to use the cloud interface to access those files and there's a download limit (worthless!). There's no limit if you use the app installed on the device where you backed up an external device, so keep it handy if you can so you can download those external drive files if needed. Think about it - what if you lose access to your computer or external hard drive and are faced with limits on downloading data from the cloud interface?
* The cloud interface will NOT search for folders, only files. The app is supposed to search for folders, but mine will not.
* You cannot narrow your search to a folder or a device, every search will search the entire archive (minus trash) which is a waste of time.
* You cannot search your trash, so if you have a lot in there coming from a complex file structure, you have to go through file by file if you deleted, or thought you might have deleted something in error, which is ridiculous.
* If you use the cloud to search your archive, you can't sort by the source of the file (worthless). I have 2 mobiles, a C drive and external D drive to search, and I want to know what is coming from which device, or at least what folder it's in (in case there are duplicates).
* Tech support sucks - I was on chat for 4 hours today, sending screenshots and being asked to check the same thing over and over. Finally the tech remotely connected, and he could finally see what I was talking about and selected an option to rebuild the database which worked. Why didn't he do that after 15 minutes at the most?
* You cannot rename or move a folder or file in either the app or the cloud interface, so if you need to resort or move things around in your archive, forget it.
*The worst is that you can't use the Archive Cleanup function on an external drive, so if you do some changes to a cloud backup after uploading it - DO NOT reconnect your external drive or it will upload everything from that drive that you deleted or downloaded somewhere else from the archive. Nowhere does the product tell you that.
* You MUST to do an Archive Cleanup on your C drive backup pretty often because the cloud backup hangs onto things you've deleted or changed from your C drive manually. When you look at it in the archive via the app or the cloud, it's really confusing because you knew you deleted or moved/downloaded stuff, and there it is again! Who doesn't delete/update/change your data folders on a C drive pretty often?
* If a 'stuck' folder from the archive keeps reappearing even though it's gone, you must use Archive Cleanup but only the files go away and not the parent folder. You don't know that unless you check the size/properties of the folder and it shows 0. The child files will still look like they are under the folder structure, but they aren't really. I have a lot of empty folders to deal with after running Archive Cleanup and it’s so confusing! You have to find them one by one in your archive, or be confused when you do a restore and have empty folders you thought were deleted.
* Rating = big fat zero. I'm switching to something else as soon as possible. I have wasted so much time that I will NEVER get back. I despise this product and the tech support. They need a searchable user forum where these questions can be answered or queried as they come up.
EDIT: iDrive has responded with their typical response (see other reviews) to get a good score on response time on this site. Their is nothing that their public relations can do because the product itself, as designed, is flawed and confusing. They aren't going to change that or they would have already. I put this review out there in the event that someone else might find it and thoroughly research the ups and downs before committing data, money, and time into the program. I mentioned earlier that I was on tech support chat for FOUR HOURS. 3.5 hours before the tech decided to provide remote assistance which did solve one problem only.
I wanted to like the product because they don't scan and use your stored data like Google Drive and Microsoft OneDrive, and you aren't forced into a file structure you don't like or need with Apple's iCloud. Most personal users want a simple structure for cloud backup with full control over storing, sorting, and downloading data as needed. Also a mirror type sync to an external drive. I'm going back to an external SSD drive.
