Lloyd & Whyte Reviews 1,470

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 224 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including prompt response times and competitive pricing. However, some customers also noted issues with customer service, mentioning unreturned calls, false promises, and a general decline in the quality of service. A few other people also felt that the company's responsiveness was inconsistent, with some queries not being addressed when specific staff members were unavailable.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Reviewers mention positive feedback about service, consistently praising the efficiency, professionalism, and... See more

Customer service

Customers generally report positive experiences with customer service, highlighting helpful, clear, and... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the prompt and... See more

Price

People report positive experiences with price. Many customers found competitive quotes and substantial... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was lucky to be a VIP Client of Reeds Insurance before the Lloyd & Whyte takeover and always had a one point contact who was most helpful. We got on so well that she organised using our house for R... See more

Rated 5 out of 5 stars

Hannah Kilbane was excellent. Called for medical elective insurance for my son’s month long placements first in the Philippines and then Vietnam, as a UK Medicine student. This insurance was all new t... See more

Rated 5 out of 5 stars

We have organised our annual travel insurance policy through Lloyd and Whyte for a number of years now. Shannon usually deals with our renewal which and it has always been straightforward and any que... See more

Rated 5 out of 5 stars

We've just renewed our home insurance policy with Lloyd & Whyte. Destiny has been very helpful finding us a competitive quote, and she answered all our queries promptly and carefully. We're very pleas... See more


Company details

  1. Insurance Broker
  2. Financial Consultant

Information provided by various external sources

Welcome to Lloyd & Whyte. Offering a range of financial planning and specialist insurance services for healthcare professionals, home owners or people with a passion.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Adam Kyran Stuart

Adam , Stuart and Kyran have always been extremely professional, knowledgeable and helpful when I have been dealing with Lloyd and Whyte.
They all make a difficult process considerably smoother, and give good advice.
I highly recommended them, and Lloyd and Whyte too, to anybody wishing to use these services
Dom Elliott

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

It is so refreshing dealing with Lloyd…

It is so refreshing dealing with Lloyd & Whyte. They offer good old fashioned customer service and its great to deal with a person rather than everything being online.
Thank you to Emily Taylor for all her help in renewing my home insurance. I know I am in good hands and can't recommend her service highly enough.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Discussion of renewal

After receiving an initial quote from Lloyd Whyte I requested a conversation. Andrew Scott quickly confirmed a time to talk, he phoned exactly when arranged was extremely helpful and clear. He was able to send an amended quote within minutes of our conversation which we have accepted. Great service

April 10, 2026
Unprompted review
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Rated 5 out of 5 stars

Domestic Insurance Renewal

More than happy with the service provided by Lloyd and Whyte, more to the point Matthew Lindsay who has helped with the renewal of my residential insurance, both buildings and contents. More then happy to recommend Matthew to help you with any of your insurance questions.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Felicity Richards is so helpful professional knowledgeable and reliable really a joy to interact with thank goodness as buying insurance is stressful
My house has some unusual features so i needed to speak about these and also needed a online valuation which she organised v painlessly for me
Many thanks to Felicity and the team

April 1, 2026
Unprompted review
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Rated 1 out of 5 stars

I owned a 16th Century Grade 2 Listed…

I owned a 16th Century Grade 2 Listed Thatch Cottage. They Insured me an astronomical fee and charged me extra as a Flood Cede Risk even though my Cottage had never flooded since it was built in the 16th Century. I felt ripped off so cancelled my insurance as I got a much better deal from a Competitor.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

They never forget

We have used LLoyd & White for the difficult task of insuring a thatched cottage for some time. Renewals are always advertised well in advance and they make sure you don't forget by keeping in touch when the premium is due.

March 24, 2026
Unprompted review
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Rated 5 out of 5 stars

Lloyd & Whyte employ really nice human beings.

I would like to commend Scott for his excellent customer service. In the middle of helping my daughter through a very traumatic divorce and house move he went out of his way to set up a series of non judgemental reminders so that I wouldn’t overlook the payment date without feeling pressured. He was kind and thoughtful, as well as having a reassuring telephone manner.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Lloyd and Whyte

Felicity was extremely professional and helpful . She was able to give us all the information we required and made the whole experience very easy.

March 20, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent Service for Insurance Renewal

Once again we renewed our house insurance with the help of the excellent team at Lloyd and Whyte. We feel confident that our insurance is reviewed by the team and efficiently selected for us. This year we must particularly thank Alisha Oaten who was responsible for arranging our renewal. We would certainly highly recommend Lloyd and Whyte to anyone.

March 6, 2026
Unprompted review

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