great product at a great price
great product at a great price
Merlin Cycles Ltd Reviews
44,346 • Excellent
Excellent service
Excellent service, great prices, fast shipping. Hard to beat.
Waay good
Waay good. So glad I can get Shimano parts outside of Canada..
Great website totally recommend
Great website totally recommend! Bought some parts to be shipped all the way to Brazil and it was sent right away, package came well protected for a international shipment, there was even a photo available on Merlin website to check the package! Loved the experience, will be buying more for sure!
slow
Did not arrive on the indicated delivery date.
Reply from Merlin Cycles Ltd
Hi, That service normally takes 6-9 working days however on this occassion it took 4 more days extra, we apologise that our couriers let you down this time.
Never used merlin cycles before and I'm…
Never used merlin cycles before and I'm sad to say I hadent discovered them earlier. Great prices and a big range of things retailers here in new zealand don't stock aswell. Ordering was simple had all of the colours and sizes I wanted. To my plesent surprise shipping came quickly within 5 days cause nobody like waiting for parts while there bike sits around unrideable and were packaged very well. Overall I would highly recommend merlin to anybody looking for good quality parts and a wide range of them. Thankyou merlin cycles I will 100% use you again
Good price and fast shipment.
Good price and fast shipment.
Excellent service delivering high…
Excellent service delivering high quality parts.
Excellent services and prices
Excellent services and prices
easy and safe.
easy and safe.
Merlin Cycles Ltd's reason for reporting
Hi, Despite several attempts, the customer still insists he has not had his refund when in fact we refunded him nearly 1 year ago. He keeps deleting and reuploading a review everytime we comment. This is total spam and should be blocked, customs returned his parcel from Brazil, it arrived with us and we refunded it. It's all been sorted.
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Only the latest review will count in the company's TrustScore
Excellent And prompt service
Excellent And prompt service , Item ordered as a present and did not disappoint 😁
Great service
Great service - prompt and efficient.
Fast service
Fast service and components were exactly as expected.
In line with expectations
In line with expectations
Stop emailing me!!
My parcel arrived fairly swiftly, it was good condition and I like the product
However these guys do not stop emailing you! I've had ten emails in a week, and they just don't stop.
I contacted them and asked them to stop after the first one, and they have just ignored me. Hence how I got this email to review them on Trustpilot
Real shame that persistent emails and unresponsive customer service can let an otherwise good company down
Reply from Merlin Cycles Ltd
Hi, It is unusual to send out so many emails, this is not our policy to do so. If you email sales@merlincycles.com we can aim to remidy this. Apologies in the meantime.
Excellent service would purchase again
Excellent service would purchase again
excellent tyres
Nice prompt delivery and more than happy with prices and quality of tyres
Excellent
Fast shipping. Excellent price.
Good communication and fast delivery
Good communication and fast delivery, will use again