Ooni Pizza Ovens Reviews 8,059

I cannot explain how great this purchase has been for us! At first, I was skeptical about investing in a spiral mixer. I love making pizza and have tried many recipes to get a good Neapolitan-style... See more

Apart from making great pizza ovens their customer service is truly exceptional. I bought a pizza oven with a 10% coupon to have it for Thanksgiving. It arrived in 3 days but I later noticed a Black F... See more

Excellent customer service. Oven was slightly damaged during shipping. Sent picture as an evidence and asked if it’s possible to fix without sending the oven back. Apparently it was not possib... See more

I purchased my oven in 2021 and my stone broke in half. Sent an email and received an automated message saying they’ll get back to me in two days. Well it was barely two hours and I received a mes... See more

Camille from Ooni’s customer service was outstanding! We accidentally ordered the wrong size and type of outdoor pizza oven, and she went above and beyond to help us. From start to finish, Camille f... See more

Great ovens, lovely people and customer service second to none. After 5 years, the hatch on our Ooni Karu oven was starting to come apart but without any hesitation, Ooni sent out another, free of ch... See more

Can’t rate the service from Ooni highly enough! The product is fantastic and the aftercare is simply exceptional. I needed to replace my pizza stone, was prepared to pay for it but they sent a new one... See more

I had my igniter go out on my Koda 16 that I bought awhile back and reached out to the team after trying everything I could think of to get it to work again. Not only was the customer service team pro... See more

Had a product issue which I fully expected would be turned down. They didn’t. In fact they could not have been more empathetic and professional. They have now created a brand ambassador! Really surpri... See more

Ooni’s customer service is THE BEST! I have sung praises about the company’s integrity and service to all my friends. All the agents I have ever come in contact with are kind, patient and they are s... See more

Pizza stone cracked on the weekend while making dinner. Had no idea why but heard that Ooni would replace it no fuss with simple pictures and info needed. Emailed on Sat night, they got back t... See more

Bought an Ooni Halo Mixer and was recently delivered. Went online to register the warranty and made a mistake with the year of delivery. Wrote to customer service to ask for help. Response was within... See more

Great communication and a quick response to my problem of a fractured pizza stone for my Gas fired Koda 12. The response from the company was extremely quick and I cannot thank their agent, Eric, e... See more

Ordered an Ooni Volt 2....the oven is incredible, easy to use and the pizzas are amazing even from the start with little to no experience. I ordered accessories as well, which came in a separate b... See more

Bought my Ooni 3.5 years ago ago. Used it over 500 times in that period.Registered oven immediately to get 5 year extended warranty. Ooni replaced oven after I had sent a video of a lighting i... See more

Maryna was fantastic. Patient and understanding she helped me through the whole process and I’m chuffed with my purchase. Would highly reccomend to anyone looking for a high quality product and a pass... See more

I started my journey with sourdough a year ago, and am truly enjoying it. I have a torn rotator cuff in my shoulder, so the hand mixing is difficult for me. I purchased the Ooni mixer, and it has chan... See more

I buy everything pizza related from Ooni. Their products are first class. Also I recently purchased a bamboo pizza peel and serving board, but unfortunately it arrived damaged. I used their site to se... See more

Recently purchased Volt 2 indoor pizza oven. Excellent oven and makes Excellent pizzas but unfortunately pizza stone cracked down middle after about 2 weeks. Contacted customer services by email an... See more

We've had our pizza oven for 4 years and came out last week to discover that our stone had cracked. We contacted their customer service to see how much it would be to order a new one and they responde... See more

I haven't received my Ooni yet but had to communicate back and forth regarding an ordering issue. The team was professional, prompt, and very helpful. I also loved some of the personal and kind commen... See more

The igniters on my Koda 2 Max decided to stop working after a year. After contacting Ooni and troubleshooting, they quickly decided to simply replace my unit and send me a new one. Although they do... See more

This year we upgraded to a Karu Pro 2 from the original Karu. I would definitely recommend it. You can really tell the difference. Considering it’s so much bigger it heats up quicker and has great h... See more

Not only do Ooni make some very high quality pizza ovens, but their customer service is head & shoulders above anything I've ever experienced. The pizza stone in my Volt 2 oven developed a crack. I... See more

Ooni claimed that their pizza oven's can reach a temperature of 500 degrees Celsius and they can cook a pizza in 60 seconds! I was a bit sceptical regarding their claims however I decided to get the K... See more

Outstanding customer service! I haven’t received my halo mixer yet, but based on how the an enquiry about shipping costs were handled, I’m really impressed with this company, and look forward buyin... See more

I contacted Ooni support about a replacement for a broken part for my Karu 12. They replied promptly and politely and made the process quick and easy. I received my replacement part today just three... See more

The service at Ooni is unmatched. They understand how to create a lifetime customer. Any time I’ve had a question or concern they fully address it. I’ve broken my stone a couple times and they’ve been... See more

I had to return my product. The stated 60 day guarantee for refund had long since expired. Ooni was happy to refund, sent return label, didn’t give me grief because I didn’t have original packagin... See more

Love the product, hate the customer support. Tried for 2 weeks to get a return authorization. The pizza peel was to long to store unless I either hung it on a kitchen wall or put it in the broom clo... See more

Ooni customer support was great to work with when the fabric on my carrying case frayed because I left it exposed in the sun for too many months. They were quick to ship me a replacement and follow u... See more

I’ve had the Ooni Karu 16 for four months and it has been an amazing experience. It creates fantastic pizzas 🍕 and does it very quickly. I like the sleek design and everyone that I have over for dinn... See more

I have two Ooni ovens and the Ooni mixer--all are quality items that perform excellently. Dealing with Ooni, whether for sales, technical or warranty issues is also smooth and efficient-just a great c... See more

I’ve owned a couple oonis, karu 16 and ooni pro. I’ve also bought a few of there scales (which for the price are the best you can get in my opinion). The ovens themselves are great and you will not be... See more

I had a very impressive experience. I emailed and received an answer quite quickly, once the first response came in I was able to message back and forth throughout the day. Rain was my representative... See more

Customer service has been spectacular at Ooni. We love our pizza oven and use it weekly but the stone cracked and they replaced it quickly - really appreciate the prompt customer service!

The best products ,service agent are a pleasure ,work with you right away ,no back burner waiting ,been with this company for past 4 years ,highly recommend OONI ,THANK YOU

Everyone I’ve had to work with on a product warranty issue was a pleasure and did a tremendous job helping resolve the problem. They sent out a replacement very quickly. Ooni really is a great compa... See more

The oven is great once you make some practice. It’s also light and portable. The support/experience team is also awesome, one of the best I have interacted with. They were able to solve a problem I ha... See more

Not only is the pizza oven amazing, the recipes and videos are brilliant. But even more than that, the customer service is astonishingly good.

Recently needed baking stones replaced for my oven, reached out to Ooni customer service & my inquiries were answered immediately & baking stones replaced & received without any issues at all. Incredi... See more

Exceptional service from Ooni , we needed a part replaced and it was very easy and speedy . Very grateful and happy . We absolutely love our pizza oven . Thanks very much Ooni

At first I think it would be a gadget but 3 years later, I can say that I was wrong. It s a true pizza oven that I use regularly. I've been able to cook great Napolitan pizza, equivalent to good... See more

Great and quick communication and problem solving. The new pizza stone has been delivered in less than a week. Thanks

Had a problem and the on-line chat person was able to solve my problem

Ooni made an incredible product. Beat pizza I've ever had. And the customer service has been exceptional.

Quick responses, quick resolution and overall great to deal with.

Product is superior, Customer Service was prompt, friendly and efficient. If you make bread-you MUST get the Ooni Halo Spiral Mixer.

I discovered a crack in the stone of my new pizza oven, and the support team responded promptly, sending out a replacement set of stones right away. They also provided helpful advice on how to properl... See more

Can’t say enough good things about the customer service at Ooni. They’re prompt in responding and resolve whatever issues you’re having almost immediately. Thanks again, Ooni