Outlet PC Reviews

36,596  Excellent
TrustScore 4.5 out of 5

4.5

In the Computer Store category

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Rated 5 out of 5 stars

Very satisfied

Very satisfied, they are really helpful in finding alternative products if your chosen one is not available...and they have the best costume options for laptop available online, best prices, simply the best

Date of experience: September 03, 2024


Rated 2 out of 5 stars

The customer service is really bad

The first interaction was a year ago when I tried to confirm the compatibility of a digital pen and a tablet. Whoever wrote the listing to made a mistake but to return it they still wanted me to pay shipping and do all the leg work. The second was when I tried again, this time I emailed and double checked and emailed directly. They told me it had gone missing in the post because I had written the address incorrectly and told me I had put Lérida instead of Lleida, I double checked the confirmation of order email and the address had been entered correctly. Why lie? So easy to check. Don't order from here.

Date of experience: August 13, 2024

Reply from Outlet PC

Hello,

Please open an incident from your customer account or send an email to "infoweb@outlet-pc.es" so that we can review what happened and provide you with a solution as soon as possible.

You can refer to this comment.

Regards.


Rated 3 out of 5 stars

Good prices but they are sneaky with…

Good prices but they are sneaky with clothing especially if a brand is not specified. Often it will not be what is in the picture, i brought my wife a sports jacket, pictured was beige in a 4 button tailored style. The one that turned up was one button unshaped typical cheap Chinese crap. Sure they issued a refund but it took a short while as they didn’t want to pay for the return ( not worth it) , they tried the what about 50% discount but seriously it was not worth the 8,50. They do respond but be warned not everything is what it appears to be. Other countries sites might operate more honestly but the Spanish site operates on the typical Spanish mode, be prepared for something else to arrive.

Date of experience: May 30, 2024


Rated 5 out of 5 stars

Good experience

It was shipped and delivered fast, the computer was on a perfect condition and is working perfectly as it should.
And also the price was really a perfect deal.

Date of experience: August 05, 2024


Rated 5 out of 5 stars

very positive experience

Bought a heavily discounted external monitor - 35pct off vs. normal online retail. Came a week later, shipped from Spain, packaged very well (3 layers of bubble wrap), the product is perfect (the box has descriptions in cirillic, so i guess this was a product originally intended for Russia - but other than the box, everything else was in English). Good experience.

Date of experience: February 23, 2024


Rated 3 out of 5 stars

Good store, bad delivery

I do not blame your store’s service which was absolutely wonderful. However, I really think you should change your delivery partner. The delivery man rang at my door, and just dropped the 1000€ parcel on the ground and left. He didn’t check that I was home, he didn’t wait for me to answer. Luckily I was home and could catch the parcel before it was stolen.

Date of experience: July 02, 2024


Rated 5 out of 5 stars

Very good

Fast delivery, surface laptop 4 for an excellent discount price, well packaged... i will buy here again. Thx from the Netherlands.

Date of experience: July 08, 2024


Rated 5 out of 5 stars

Delivery within 2 days

Delivery within 2 days, all items well packed to protect contents. Food items which are nearly out of date are shown clearly in the description.

This is only the second time I have used Outlet-pc but I would definitely buy from them again and recommend them to friends. Thank you!

Date of experience: May 08, 2024


Rated 1 out of 5 stars

NUNCA MÁS !!!!!

Unfortunately this company doesn't even deserve one star. Only the shipping worked relatively smoothly. But then you were left completely alone with the problems (BIOS, hard drive). Inquiries were answered in a language that was foreign to me. Unfortunately, I trusted a good friend and decided on Outlet PC. That was a mistake. A costly mistake. NEVER AGAIN !!!!!

Lamentablemente esta empresa no merece ni una estrella. Sólo el envío funcionó relativamente bien. Pero luego te quedaste completamente solo con los problemas (BIOS, disco duro). Las consultas fueron respondidas en un idioma que me era extraño. Desafortunadamente, confié en un buen amigo y me decidí por Outlet PC. Eso fue un error. Un error costoso. NUNCA MÁS !!!!!

Date of experience: November 20, 2023

Reply from Outlet PC

Hallo,

Wir bedauern zutiefst, was mit dem erhaltenen Produkt passiert ist. Unser Support-Team hat sich in Deutsch mit Ihnen in Verbindung gesetzt, wie wir feststellen konnten. Da Sie kein Video des Problems zur Verfügung stellen können, müssen sie das Produkt abholen lassen, damit die Qualitätsabteilung es überprüfen kann. Entschuldigen Sie die Unannehmlichkeiten.

Wenn Sie weitere Fragen haben, zögern Sie nicht, sich mit uns in Verbindung zu setzen.

Mit freundlichen Grüßen.


Rated 5 out of 5 stars

A good company

A good company, well known products at a great price, easy ordering and follow up and fast delivery, excellent.
We purchased a Tefal steam generator, cheaper than Amazon and other stores even with the delivery added.
Well packed and quick delivery.

Date of experience: March 26, 2024


Rated 5 out of 5 stars

I am still looking for the defect :D

I bought as discounted product described as having an aesthetic defect. I haven't found any defects on the screen I received, I am more than happy with the product.

Date of experience: May 03, 2024


Rated 5 out of 5 stars

My refurbished monitor came in time and…

My refurbished monitor came in time and was in good condition,
The package missed a usb c video cable (supposed to come with the monitor), I contacted the customer support and got 20 euro refund for the missing cable which can buy me a similar one.
The customer support answered me in less than an hour.

I think a good customer support is always nice to have, satisfied so far

Date of experience: October 30, 2023


Rated 5 out of 5 stars

The original price of the Tefal…

The original price of the Tefal cookware set was approximately 140-180€ on different websites, but I paid only 75€ with the cargo here. Thanks for this nice opportunity. Although the set was a refurbished one, there was no defect in the pots and pans I bought.

Date of experience: November 07, 2023


Rated 5 out of 5 stars

Excellent!

Bought just two items and both arrived promptly with many e-mail updates. Great communication and will buy again with confidence.

Date of experience: May 14, 2024