pawTree Reviews 916

Love their dog food and supplements! Great employees and very helpful customer service personnel. I highly recommend their food. My dog LOVES it.

Date of experience: May 06, 2025

Dear PawTree Team,

I wanted to take a moment to express my sincere appreciation for the exceptional customer service I have received from your team over the past few months. When I first brought my new Maltese puppy, Charlee, home, my breeder, Gayle Dougan-Wall, highly recommended your company. Though I was initially unfamiliar with your brand, I decided to give it a try—and I am so glad I did.

Every interaction I’ve had with your team has been nothing short of outstanding. Recently, I purchased two bags of food that unfortunately didn’t work for my puppy. The two representatives who assisted me were incredibly understanding and processed a refund without hesitation, allowing me to select a more suitable option. When I offered to return the unused food, I was pleasantly surprised by their generosity in suggesting that I donate it instead. Because of your kindness, I will be passing it along to the Brittany Foundation, where I know it will be put to good use.

It’s rare to find a company that not only provides high-quality products but also prioritizes customer satisfaction to this degree. Your team’s professionalism, responsiveness, and genuine care have made me a loyal customer, and I will gladly continue to recommend your company to fellow pet owners.

Thank you again for your outstanding service—I truly appreciate it.

Best regards, Robyn Zakar

Date of experience: March 19, 2025

First, and foremost, pawTree is an MLM company, meaning breeders make A LOT of money to convince their customers that this is an exceptional product for the puppies they are adopting (though there is a staggering amount of evidence to the contrary).

Next, the customer service is not consistent. We had an issue arise where an initial order of food was making our puppy sick, and they replaced the food immediately. We were so impressed. Unfortunately, when we had another issue arise later, we received a completely different response. Almost like we were dealing with a different company. Apparently, you get the "nice" customer service facade at the start, but that goes away if you have more than one issue. We felt deceived. Not to mention, we spent a fortune in shipping costs to return items we could not use.

Finally, most reputable veterinarians have never heard of pawTree, and when they research the company, they are not impressed.

In summary, I would highly recommend you do your due diligence in researching the company before buying their products for your pets. Their MLM structure ensures that the high price you pay has nothing to do with high quality and everything to do with lining the pockets of greedy owners and breeders.

Date of experience: February 27, 2025

So far so good, they like the chicken, not so on the beef, but I haven't pushed the beef, my little one loves the treats, so I am satisfied with my purchase, Thank U in advance, and Happy Holidays!!!

Date of experience: November 21, 2024

We have been using PawTree for our American staffy for a little over a year now. He’s a pretty big dog, and we’ve been using the joint support plus and salmon oil. We noticed a huge difference in our dogs mobility when he takes them. Unfortunately, we will stop using PawTree and look for another company. With their new packaging, I noticed a difference in ingredients in the joint support supplements. One of the ingredients used to be liver oil, this is now been substituted for canola oil and later on down the list is sunflower oil, which are both inflammatory, giving us opposite effect in what we’re intending to give our dog. At the same price. They are using lower quality ingredients now.

Date of experience: July 18, 2024

The customer service was the best I have had in years! I needed to return a couple items and there was no problem, no shipping costs and my refund was in my account in 2 days! The person on the phone was helpful and very pleasant. I would highly recommend this company based on their customer service!

Date of experience: August 05, 2024

Your website is not user friendly. I recently tried to place another order, I kept getting a message that the item was out of stock, but it wasn't originally listed that way. I still haven't received part of my original order which was almost 2 months ago. Also, you should have Pawtree not Support show in your emails about orders. That looks FAKE.

Date of experience: April 29, 2024

Found what I needed and my cat loves the products.

Date of experience: June 07, 2024

Date of experience: May 03, 2024

First time customer. I order two different items. I received one item! I paid for two items, where is my 2nd item? Please issue a refund on the second item or explain where it is.

Date of experience: May 30, 2024

UPS did not deliver to my front door, but left it on top of my driveway instead of walking it down and putting it on my front porch

Date of experience: June 03, 2024

Missing an item. I bought food and shampoo and the shampoo wasn’t in the box.

Date of experience: May 30, 2024

Excellent product. Order atleast 5 days ahead. It takes time to arrive

Date of experience: May 30, 2024

The food arrived to my house fast, and my cats seem to be doing great on it

Date of experience: May 30, 2024

I love Pawtree products....However, your online store website is very slow and frustrating. Please look into a more efficient way to order the products we need.
Thank you.

Date of experience: May 30, 2024

My order was delivered right away for my new puppy. He loves the food!

Date of experience: May 30, 2024

As always, the service is great, and the auto ship comes just in time. The last couple orders have had issues with the resealable bags. We typically tear off at the slits and no issues, the past two orders the bags will not come apart we have had to cut them open and then transfer to a bag we saved that works.

Date of experience: May 30, 2024

Immediately responded to problem with first order from Paw Tree. Sent replacement supplies immediately. Great products.

Date of experience: May 30, 2024

Delivered on time and carefully packaged.My puppy won’t eat any other brand of treats! 😂

Date of experience: May 30, 2024

For how expensive the food is, free shipping would be greatly appreciated.

Date of experience: April 10, 2024