pawTree Reviews 916

First, and foremost, pawTree is an MLM company, meaning breeders make A LOT of money to convince their customers that this is an exceptional product for the puppies they are adopting (though there is a staggering amount of evidence to the contrary).

Next, the customer service is not consistent. We had an issue arise where an initial order of food was making our puppy sick, and they replaced the food immediately. We were so impressed. Unfortunately, when we had another issue arise later, we received a completely different response. Almost like we were dealing with a different company. Apparently, you get the "nice" customer service facade at the start, but that goes away if you have more than one issue. We felt deceived. Not to mention, we spent a fortune in shipping costs to return items we could not use.

Finally, most reputable veterinarians have never heard of pawTree, and when they research the company, they are not impressed.

In summary, I would highly recommend you do your due diligence in researching the company before buying their products for your pets. Their MLM structure ensures that the high price you pay has nothing to do with high quality and everything to do with lining the pockets of greedy owners and breeders.

Date of experience: February 27, 2025

So far so good, they like the chicken, not so on the beef, but I haven't pushed the beef, my little one loves the treats, so I am satisfied with my purchase, Thank U in advance, and Happy Holidays!!!

Date of experience: November 21, 2024

We have been using PawTree for our American staffy for a little over a year now. He’s a pretty big dog, and we’ve been using the joint support plus and salmon oil. We noticed a huge difference in our dogs mobility when he takes them. Unfortunately, we will stop using PawTree and look for another company. With their new packaging, I noticed a difference in ingredients in the joint support supplements. One of the ingredients used to be liver oil, this is now been substituted for canola oil and later on down the list is sunflower oil, which are both inflammatory, giving us opposite effect in what we’re intending to give our dog. At the same price. They are using lower quality ingredients now.

Date of experience: July 18, 2024

Date of experience: May 03, 2024

First time customer. I order two different items. I received one item! I paid for two items, where is my 2nd item? Please issue a refund on the second item or explain where it is.

Date of experience: May 30, 2024

UPS did not deliver to my front door, but left it on top of my driveway instead of walking it down and putting it on my front porch

Date of experience: June 03, 2024

As always, the service is great, and the auto ship comes just in time. The last couple orders have had issues with the resealable bags. We typically tear off at the slits and no issues, the past two orders the bags will not come apart we have had to cut them open and then transfer to a bag we saved that works.

Date of experience: May 30, 2024

Date of experience: May 30, 2024

I like the quality of the products and the quick shipping times. My French Bulldog is doing well on the food and supplements - no digestive or allergy issues, which can be a problem with the breed. I just wish I could use my accumulated points towards my EZ Ship items though.

Date of experience: May 05, 2024

I have contacted support 2 times about an item that I did not receive with my order. And now I am realizing it is 2 items that were not received. I haven’t gotten a reply from them at all and it has been almost a week. I guess I just take the loss.

Date of experience: May 01, 2024

My dog food arrived today and the package (boxes) were loaded with ants. I brought in inside (Not being aware of the ants) and within moments I (and my island) had ants crawling all over. The boxes should be taped firmly on all sides so this does not happen. Thankfully none seemed to have gotten into the dog food.
My dog enjoys the product but it would be nice if it could be purchased in stores.

Date of experience: May 08, 2024

Right after they had the treat they both didn’t like it and gagged and threw up. It didn’t work for our dogs w make homemade treats

Date of experience: May 04, 2024

I love the food, but I gave it four stars because it’s so expensive

Date of experience: May 03, 2024

Service was quick. Just received today and my pups ate this evening for first time and they liked it. So far so good!!

Date of experience: May 05, 2024

Still looks dead. I’m leaving on vacation for a week and hope it wakes up while I’m gone. Getting lots of sunbandbb B rain.

Date of experience: May 05, 2024

I like the website but I wish there was a “reorder” button in our order history so we don’t have to keep going back thru the site to click and order each individual item. Sometimes the site takes a while to load so having to go through a find each item can be a bit of a hassle sometimes. A “reorder” button in our order history would be much more convenient!

Date of experience: May 02, 2024

An item was not packed in my order hence the 4 stars. But u immediately emailed customer service they got back to me and are sending out the missed item. That is five stars. Thank you.

Date of experience: May 01, 2024

This site is horrible for someone who has an android phone.

Date of experience: May 03, 2024

we never received our pawtree package.. i would like a full refund

Date of experience: May 03, 2024

The ordering process was easy, the shipping was fast and convenient. The only issue was that the treat bag was open at the top and the ziplock part was not sealed and the urine spray is on back order. Other than that, this is a great process. I like that we will be providing the healthiest food to our new furbaby.

Date of experience: May 01, 2024