Payoneer Reviews

overall i am stratified with your services. but you have to add more options to add money in our account. like why we can't add money from our local bank. there should be an option to add money from our bank or from our credit card/debit card so we can pay for advertisement and other services we purchased from third party etc.

Thank you

Date of experience: November 24, 2023

Payoneer customer service service exceeded my expectations all of my queries are addressed properly
Being a Financial Institution is very important responsibility as for Payoneer they do take on or two days but considering the nature work (finance) still is fast
Yes my week experience with payoneer was awesome I wrote dozens of emails (each for different matters not same subject) and my each mail was answered

In the end i must say Bravo and Zulu

Date of experience: November 16, 2023

Payoneer has a caring CEO; in the past when I've had to escalate past the floundering, flippant, agent (not a problem now) issues have been handled briskly with a sense of urgency and complete professionalism. I would recommend Payoneer to prospective clients as well as potential payees. A 4A company in a time where Payoneer's competition has 'whatever' service and attitude. EM.

Date of experience: November 21, 2023

Edit: My problem was resolve quickly after published this review... Thanks to Trustpilot. And I am increasing my review score from 1 to 4 for Kiara's effort. Thanks to Kiara too. But i am still thinking Payoneer customer care service on payoneer.com works very slow. They need to respond faster to security-related issues.

I changed my payoneer account password due to security concerns 36h ago. After that my account was blocked. I reported this situation to customer care service many times. But no answer, no information. This situation is urgent, the money in my account may have been stolen by hackers. Terrible customer care in emergencies. Please ask me anything to unlock my account: ID Card, security question answer, video call... Let me prove that the account belongs to me. Your silence is killing me... All my money is in there.

Date of experience: November 21, 2023

This experience is great because the answer came very quickly. I was guided precisely, step by step to resolve my problem with the Two step verification.

Date of experience: November 25, 2023

It is better than a bank for basic things, more expensive but it can be viewed as a transition account.

Support is fine but as soon as an issue arises, be prepared for a lot of patience

Date of experience: November 17, 2023

Payoneer seems to have improved now in their email response, although I don't see them taking part in live chat. But they now receive and reply to emails urgently."

Date of experience: November 23, 2023

Specific answered to specific question
Quick reaction in serious cases such as stolen identity or hacking.
Transfer Security is weak.
Payoneer failed to inform me about the transfer.
A SMS text sent to account holder must be urgently considered in order to flag each transfer and to notify the account holder

Date of experience: November 22, 2023

My overseas clients love to shop and make a hasssle free payment at my online store while having a strong zeal of a trust on payoneer checkout.

Date of experience: November 07, 2023

Fraud company
they steal my 5000 USD for more than 9 months and nlocked the account and keep saying, your account under review.

I asked them that I need to withdraw my money and I don't need their account, They keep rolling in the same circle that the account under review, However Im asking about my money stuck in the account not about unblocking the account, I DON'T NEED THEIR ACCOUNT OR THEIR SERVICE !!!

Customer ID : 65634595

Date of experience: March 01, 2023

It's easy to fill out the requirements but where the type of accounts one wants to have is the place it should be structured well because it's not everyone who can read a lot. For someone advised me to create an account with your good company but l had a very bad time because received payments wasn't on my page any more. I got disappointed and had to be reading so much and that led me to pick and receiving account which is different and so couldn't complete the setting up of my page. It has really delayed all that l have to do.

Let all that you provide stand out clearly for everyone to have that friendly experience the first time. Thanks

Date of experience: November 05, 2023

This bank is generally awesome, and I would give it 4 stars. However, I have a minor claim regarding a Global payment request that I made a couple of months ago but have not received yet.

Mustafe jama hassan
My Customer ID 70739897

Date of experience: November 20, 2023

Actually I was so confused about my Payoneer account. Because, almost 2 years I didn't used. That's why I need to verify about my account current status.
Payoneer customer care already emailed, is everything fine. I can use it properly.
So, thanks Payoneer team for this help. I'm really happy now.

Date of experience: November 13, 2023

Great customer service! Every single time I had an issue, my calls were taken seriously and immediate action was taken. I am very impressed.

Date of experience: November 21, 2023

It was not really obvious how to get receiving account, but support team helped to solve the issue.
thanks them a lot!

Date of experience: November 22, 2023

Payoneer Froze 120K For 7 Months

Payoneer blocked my Payoneer account at Aprile 2023, 7 months ago, and
My remaining balance around 120K was frozen for 7 months now.
I reached out to CustomerCare team 1 month ago at October 25th but only bot replied.

Nobody is handling the case at all, and even they don't care how much I'm sufferred by the large amount of frozen money.

I want to request to withdraw the remaining balance now because it's over 7 months.
Please help me how to withdraw it.

Customer ID: 21693469

Date of experience: October 25, 2023

Great
I rated it only four star because I want to know my personal information
231122-023179

Date of experience: September 22, 2023

Veryy Very Very good Service and I'm very Happy with Payooner Service. and Customer Support is too nice and Smooth Process. Thanks Payooner You have solved my big problem. and I request to you Please Open E-commerce Payment Gateway (Payooner). It's More help for us to recieve payments from Ecommerce stores in Pakistan. And Again Thank you Soo much for your Support.

Date of experience: November 15, 2023

Payoneer is great, I have been using it for around 4 years and have never regretted transacting with them. Though, I would like to know some of the ways we violate your terms and conditions. Thank you, keep doing great

Date of experience: November 18, 2023

I have been using Payoneer for a long time and I am very satisfied. Depositing and withdrawing money is very easy and fast. It is a fact that I will travel longer distances with Payoneer.

Date of experience: March 15, 2023