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Perform Better Reviews

3,162  •  Excellent

4.5 stars: Excellent
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Reviews  3,162

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1 star: Bad

System problems.

System did not process after waiting 10 mins I bought elsewhere. An hour later I had a confirmation. I have sent a note to cancel order, but have not received a response.

Reply from Perform Better
Hi Vicki,

I apologize for the trouble with your recent order. I did look into it and confirmed that your order has been canceled.

Sincerely,
Tia Wilkinson
M-F Athletic | Perform Better
Customer Service Rep
1-800-556-7464 x161
tia.wilkinson@performbetter.com
4 stars: Great

Just had trouble ordering at the end

5 stars: Excellent

a bit difficult navigating but it…

a bit difficult navigating but it worked out

Reply from Perform Better
Hi Mahesh,

We appreciate your business as well as the feedback!

Sincerely,
Tia Wilkinson
M-F Athletic | Perform Better
Customer Service Rep
1-800-556-7464 x161
tia.wilkinson@performbetter.com
5 stars: Excellent

Easy to navigate website.

5 stars: Excellent

Know more when I get order

4 stars: Great

Site lagged a bit on purchase

Site lagged a bit on purchase, otherwise no complaints!

5 stars: Excellent

First rate stuff usually quick delivery

Just got my order, shipping was free as promised. Stuff is first rate, I’ve bought from you before.

Reply from Perform Better
Hi Jen,

Thank you very much for the positive feedback! We appreciate your business!

Sincerely,
Tia Wilkinson
M-F Athletic | Perform Better
Customer Service Rep
1-800-556-7464 x161
tia.wilkinson@performbetter.com
4 stars: Great

My Coupon codes did not work

My Coupon codes did not work. I felt these codes were misleading.

Reply from Perform Better
Hi William,

I will be reaching out via email to find out which promo codes you're referring to as we don't have any active promotions requiring codes running at the moment!

Sincerely,
Tia Wilkinson
M-F Athletic | Perform Better
Customer Service Rep
1-800-556-7464 x161
tia.wilkinson@performbetter.com
5 stars: Excellent

4x6 rubber mats

Got my mats quickly in good condition, they look like in the online pictures and are exactly what I expected

5 stars: Excellent

Chat session was very helpful in…

Chat session was very helpful in changing my order. Staff were very accommodating and knowledgeable.

5 stars: Excellent

Quick

Quick, Fast, Efficient--that's all I've got!!

Reply from Perform Better
Hi Glenda,

We appreciate your feedback!

Sincerely,
Tia Wilkinson
M-F Athletic | Perform Better
Customer Service Rep
1-800-556-7464 x161
tia.wilkinson@performbetter.com
2 stars: Poor

Please build a better mobile site

The website is very difficult to use on a mobile phone, forcing me to place my order on my desktop computer, which is far less convenient for me.

5 stars: Excellent

ALWAYS EXCELLENT-THANKS

Only the latest review will count in the company's TrustScore
2 stars: Poor

Site was slow and checkout screen never…

Site was slow and checkout screen never went to confirmation.

Reply from Perform Better
Hi Murad,

Thank you for contacting us. We appreciate the feedback and I understand your frustration about the website performance. We’ve recently had some great reviews on the ordering process so I'm not sure what is causing the issue. I did some digging around and found out that this is sometimes cause by browsers ( i.e. Chrome, Safari, Firefox, etc.) Any kind of browser maintenance or updates can slow down websites for a short period of time. To help with this, you may want to try clearing your browsing data. That usually does the trick. Anyway, if this ever happens again, please don't hesitate to call me directly and I'll be happy to help put through your order.

Sincerely,
Tia Wilkinson
M-F Athletic | Perform Better
Customer Service Rep
1-800-556-7464 x161
tia.wilkinson@performbetter.com
5 stars: Excellent

Excellent

Excellent. Shipped fast, product exactly what I was looking for.
Thank you !

Reply from Perform Better
Hi Nancy,

Thank you for your order and the positive feedback!

Sincerely,
Tia Wilkinson
M-F Athletic | Perform Better
Customer Service Rep
1-800-556-7464 x161
tia.wilkinson@performbetter.com
5 stars: Excellent

Web site easy to follow

Web site easy to follow. john

4 stars: Great

Placing an order was easy but online chat assistance was unavailable when I had a question

5 stars: Excellent

The product (exercise bands) was…

The product (exercise bands) was delivered promptly, and is a quality item.

Reply from Perform Better
Hi Bill,

We appreciate your business as well as the positive feedback!

Thank you,
Tia Wilkinson
M-F Athletic | Perform Better
Customer Service Rep
1-800-556-7464 x161
tia.wilkinson@performbetter.com
4 stars: Great

It wasn’t easy to find the pro Roller…

It wasn’t easy to find the pro Roller not knowing the exact name.

5 stars: Excellent

Great Service

Free shipping and I had it the next day.