Roomgo Italia Reviews 617

Reply from Roomgo Italia

Mar 3, 2025

Hi Ship,

Thank you for your feedback.

We are delighted to hear that you found Roomgo user-friendly and affordable. Providing a seamless rental experience is our priority, and your feedback means a lot to us.

If you ever need assistance, feel free to reach out. We are always happy to help.

Best regards,
The Roomgo Team
supporto@roomgo.it.

Reply from Roomgo Italia

Feb 13, 2023

Hello Kuddy,

Thank you for sharing your experience with us!

I understand your position on the Premium Membership option, however, please be aware that the upgrade is entirely optional and it allows you to contact and be contacted by all site members. This is an additional service that we offer to help our customers with their search.

The website is always free to use, and as a Basic member using the platform, you can still contact and be contacted by Premium members.

Feel free to contact us at supporto@roomgo.it should you have any questions, we will be more than glad to assist you with your search until you find what you are looking for.

Thank you again for your feedback!

Kind regards,

The Roomgo Team

Reply from Roomgo Italia

Dec 29, 2022

Hello Oksana,

Thank you for sharing your experience with us. We deeply regret to learn that you are not satisfied with our website.

Please note that Roomgo is a classified website that allows people looking for or offering rooms to post ads and contact each other for free, Oksana, the Premium membership is only a contact method that facilitates communication between two parties.

To help you further and make it up to you I'm kindly asking you to get back to us and we will be more than ready to assist you.

Kind regards,

The Roomgo Team
supporto@roomgo.it.

Reply from Roomgo Italia

Jul 28, 2022

Hello Leo,

Thank you so much for your great feedback!

We are delighted to hear that you are very satisfied with the level of services provided. This is exactly what we strive for as a Customer Services Team, our client's satisfaction is key.

Please do not hesitate to reach out to us if you have any queries. We would always be happy to assist you.

Kind regards,

The Roomgo Team
supporto@roomgo.it.

Reply from Roomgo Italia

Jul 20, 2022

Hello Leonardo,

Thank you for your great feedback.

We are delighted to hear that you are happy with our website. We try our best to deliver easy to use website with quality contacts to make the experience of our users as pleasant as possible.

If there is anything you need assistance with, please don't hesitate to reach out to us at supporto@roomgo.it.

Kind regards,

The Roomgo Team
supporto@roomgo.it.

Reply from Roomgo Italia

Jul 12, 2022

Hello Melike,

Thank you so much for the 5 stars review and your great feedback,

It was a great pleasure helping you Melike, We are extremely happy to hear you are satisfied with our service. that's exactly what we strive for.

Thank you again for your feedback and welcome among us Melike, if you need anymore assistance please don't hesitate to contact us any time at supporto@roomgo.it.

Kind regards,

The Roomgo team.

Reply from Roomgo Italia

Updated May 16, 2022

Hey Maysa,

Thank you for your amazing feedback! It is highly appreciated.

We are very happy to hear that you are satisfied with our service, please feel free to contact us if you have any further questions.

Best regards,

The Roomgo Team
supporto@roomgo.it.

Reply from Roomgo Italia

Apr 5, 2021

Thank you for your review.

We work very hard to provide the best experience for our customers and we deeply regret to hear that we have failed to meet your expectations.

Sergio, we have taken your feedback on board and we will definitely act on it accordingly.
Regarding the profiles’ description, some members choose to skip the description step when creating their ads and we understand how this can be frustrating to you.
For this reason, we always encourage landlords to take the initiative to contact tenants and ask them to provide more information about themselves.

On our part, we can promise that we're doing everything possible to ensure members are constantly reminded to complete their profiles and be more active on the website.

Please reach out to us at supporto@roomgo.it and our customer service team would be more than happy to assist you further and provide you with some useful tips on how to be successful in your search.

We hope to hear from you soon.
The Roomgo Team.

Reply from Roomgo Italia

Updated Mar 3, 2021

Thank you for your feedback.

We are very sorry to hear that you don’t find our site very useful.

As you are aware, the current sanitary crisis has had a considerable impact on the rental market. Potential tenants and especially international students are very uncertain about moving out. As a result, rental demands have witnessed a remarkable drop in recent months.

Elisa, to our great regret, some members choose to skip the description step when creating their ads and we totally understand how this can be frustrating to you.

Be assured, however, that we do our utmost effort to encourage them to add a detailed description. Indeed, we send them an email right after their registration to invite them to edit their description and add a profile picture as well. This way, landlords can have a better idea of who they are and arrange a viewing if they are interested in their profile.


Please contact us at supporto@roomgo.it and our customer service team would be more than happy to assist you in your search.

The Roomgo Team

Reply from Roomgo Italia

Jan 19, 2021

Thank you for your feedback!

Roomgo has been connecting tenants and landlords since 1999 and our service has created over 5 million room rentals worldwide. We are aware that the market is full of competitors, but we have also established ourselves as one of the leading flatshare sites.

Kindly note that the Premium membership is only an additional feature. You can choose to upgrade your account if you would like to speed up your search process and maximize your chances of finding the right room/ tenant. If you choose not to upgrade, you'll still be able to use the website completely free.

Please contact us at supporto@roomgo.itand our customer service team would be more than happy to assist you and improve your experience with us!

We hope to hear from you soon.

The Roomgo CS Team

Reply from Roomgo Italia

Jan 6, 2021

Thank you for your feedback! We are delighted to hear that our service has helped you find a roommate.

We would like to inform you that we have only changed our name from Easystanza to Roomgo. Our services, management and integrity are still the same, if not better.

Indeed, we‘ve been working very hard to maintain the level of service you’re accustomed to and we have achieved some great results along the way.

That being said, we are very grateful for your review and we will definitely take it into consideration to improve our website and offer you the best service possible.

Please do not hesitate to get back to us on supporto@roomgo.it, should you have any query.

The Roomgo CS Team.

Reply from Roomgo Italia

Dec 29, 2020

Thank you for sharing your experience with us. We deeply regret to learn that we have failed to meet your expectations this time.

As you are aware, renting a room is not an easy process and can be quite-time consuming sometimes. Besides, the current sanitary crisis did not make it any easier. Indeed, the Covid-19 outbreak has badly impacted the rental market and has caused worldwide rental demand to plummet.

Giuliano, we are very grateful for loyal members like you and would greatly appreciate the chance to make things right. Please contact us at supporto@roomgo.it and our customer service team will be happy to assist you and provide you with some useful tips to improve your experience with us.

We are looking forward to hearing from you.

The Roomgo CS Team

Reply from Roomgo Italia

Dec 29, 2020

Thank you for your feedback.

Mario, we are disheartened to hear that you are not satisfied with our website. Please accept our sincerest apologies for any inconvenience caused.

Indeed, we have not been getting many new registrations since the start of the Coronavirus pandemic. As you may already know, Covid-19 has had a considerable impact on the rental market and quarantine restrictions have made potential tenants, and especially international students, very uncertain about moving out.

While we can’t do much about the current pandemic crisis, we do want to improve your experience with us. Please contact us at supporto@roomgo.it and our team will be pleased to help and advise you.

Thank you again for your feedback, we hope to hear from you soon.

The Roomgo CS Team.

Reply from Roomgo Italia

Dec 7, 2020

Dear Silvia,

Thank you so much for your review. We are delighted to hear that our website has been useful to you and that your search has been easy and fast.

Please do not hesitate to get back to us on supporto@roomgo.it, should you have any query.

The Roomgo CS Team.

Reply from Roomgo Italia

Nov 30, 2020

Dear Luca,

Thank you so much for taking the time to share your opinion with us! We are very happy to hear that you’ve had a good experience on our website.

If you need any assistance in the future, please feel free to contact us and we would be more than happy to help you.

The Roomgo Team.
supporto@roomgo.it

Reply from Roomgo Italia

Aug 1, 2017

La ringraziamo Sig. Francesco per la sua recensione e per il tempo che ci ha dedicato.

Le ricordiamo che i nostri operatori sono sempre a sua disposizione per ogni suo problema e richiesta a luca@easystanza.it