1 star: Bad

i'm from cyprus republic

i'm from cyprus republic, i have a passport which shows that i come from cyprus,
i don't know who is behind this, but there's only one legitimate, recognised internationally accepted country in cyprus...
in cyprus there's 2 international airports, larnaca & pafos,
so i recommend to everyone not to use this website because obviously they're following someone else's directions if they point me to another airport

Reply from Skyscanner
Hello Hercules,

Thank you for taking the time to write your review, and I'm really sorry to hear about your experience.

We take your feedback seriously and we would like to investigate this further for you. Can you please submit a ticket to our Support team with all the information?
A member of the team will pick this up and get in touch with you.

https://help.skyscanner.net/hc/en-gb/requests/new

Many thanks,

Peishan
Skyscanner Support
4 stars: Great

Very good site to find chipest flygth…

Very good site to find chipest flygth prices

5 stars: Excellent

Gear deals,mostly

Gear deals,mostly

1 star: Bad

Poor information

I booked a flight ticket recently through sky scanner. I selected travel trolley as they were the cheapest option. On the booking page it mentioned to look in to the airlines website for the baggage allowance which I did. The BA gave 23 kilos hence I didn't book any excess baggage. There was no mention on the booking page to say that no baggage was included.
After I booked the ticket and got a copy through email after 6 hrs I became aware that there was no mention of baggage included and I had to pay another 35 pounds on top of the ticket.
I rang travel trolley and I couldnt get a proper explanation. I emailed them many times still no proper explanation. I have sent them the photo shots of the booking as well.

Reply from Skyscanner
Hello,

Thank you for taking the time to write your review, and I'm sorry to hear you've had a poor booking experience after searching for flights.

We know that the accuracy and transparency of the information displayed on our site, and those of the providers we partner with, are key in maintaining our user's trust.

That said, I'd really like for a member of our Support team to have a closer look at this. If you can reach out to them with all the booking details via the link below, they'll pick this up right away and get back in touch with you ASAP.

https://help.skyscanner.net/hc/en-gb/requests/new

Thanks again,

Danny
1 star: Bad

I book here 2x it redirects me to…

I book here 2x it redirects me to bravolfy and myholidays which is all a scam. I hope you check all your third parties so your company will not be affected by bad reviews. Still now iam waiting for refund.

Reply from Skyscanner
Hello Kitkat,

Thank you for sharing your honest opinion on one of our partners.

All the providers we show in Skyscanner’s search results are legitimate businesses although we must admit that sometimes things do not go as smoothly as we hope for. We would be very keen to hear what problem did you have with Myholidays and possibly help you solve it. We are going to reach out to you via email, please, reply as soon as possible so we can discuss the details.

We hope to hear back from you soon,

-Skyscanner
5 stars: Excellent

I had an issue with my email alerts on…

I had an issue with my email alerts on my device and contacted Skycanner and they were absolutely fantastic. I cannot fault them in the slightest. The advisor was so helpful and the whole team. Cannot praise them enough.

1 star: Bad

Sky Scammer. AVOID Fare depot

I have not received an email from skyscanner. I have always used skyscanner to find flights, but yesterday I was totally scammed by a company attached to their website, Fare Depot. AVOID Fare Depot at all costs. I paid for my flights on their website for $1,150 and when the charge came through on my credit card, they charged me an extra $150. I phoned to ask why they had stolen money from my card and there was no other explanation than “the price went up.” It is disgusting to steal money from customers without their permission. This cannot be legal. I will be taking my business elsewhere and so should you.

Reply from Skyscanner
Hello Pip,

Thank you for sharing your experience with one of our partners.

We monitor the performance of our providers very closely, which is why we would be keen to hear more about what happened. We will reach out to you via email to discuss the details, please, reply as soon as possible and we will do our best to help you in communication with Fare Depot.

We hope to hear from you soon,

Martina
__________________________
Hello Pip,

We sent an email on 4th January to the address you filled into the Trustpilot platform. If you have not received the message, it must have ended up in spam or you may have made a typo in the address.

If you wish us to look into your case, please, reach out to us via our Help section.

Thanks,

Martina
5 stars: Excellent

I love the easy navigation of the app

I love the easy navigation of the app

1 star: Bad

Just useful search engine - Do not rely on bookings

They are useful search engine if you just check the comparison of prices. But DO NOT use their own booking service (Kiwi)! It is awful!!!!
They charged me and after an hour they send me a message for price raise!!!!! Then I asked for refund and they refund in after a while (not too long); but with lower amount; as they do not accept PayPal fees on their side and I loose money for nothing except relying on them (SkyScanner booking service: Kiwi)

Reply from Skyscanner
Hello Mohammad,

Thank you for taking the time to write your review, and I'm really sorry to hear that your booking experience with Kiwi.com.

We take your feedback seriously and we would like to investigate this further for you. We will reach out to you via email soon to discuss the details. Please, reply to our message as soon as possible.

Many thanks,

Peishan
Skyscanner Support
1 star: Bad

Terrible experience with Travel Merry…

Terrible experience with Travel Merry through skyscanner, Travel Merry is a bunch of crooks based out of India. They charged my daughter’s credit card for a ticket to London, then said her bank declined the charge. The bank said they already charged the money, but still refused to issue the ticket and then started asking for additional credit cards.

Skyscanner should ban these 3rd party crooks (Travel Merry) and the likes from their searches. Take a look at Travel Merry reviews, when hundreds of people say they are scammers and crooks, why would SkyScanner give them a platform.. you can do better !!!

Reply from Skyscanner
Hello,

Thank you for taking the time to write your review, and I'm really sorry to hear that your daughter has had a poor booking experience with Travel Merry.

I want to assure you that all the providers we display in our search results are legitimate businesses that go through strict vetting procedures before going live on our site.

That said, I'd really like for our Support team to investigate this further for you. Can you please get in touch with them via the link below with all the details of your daughter's experience? A member of the team will be able to raise this with Travel Merry and get back in touch with you as soon as possible.

https://help.skyscanner.net/hc/en-gb/requests/new

Many thanks,

Danny

4 stars: Great

Happy!

They offer good deals but I would suggest purchasing from the vendors /dealers with good ratings and reviews. I have had an awful experience once purchasing a cheap ticket from a two star rated vendor. But most of the time, they were great.

5 stars: Excellent

My go-to for booking holidays etc.

My go-to for booking holidays etc.

4 stars: Great

Great way to view lots of options at one time

Great way to view lots of options at once. Saves trawling through sites individually.

1 star: Bad

Too many fake prices.

Too many fake prices.
Wasted too much time on this site.
Absolute click bait

Reply from Skyscanner
Hello,

Thank you for taking the time to share your review, and I'm sorry to hear you've experienced an issue with pricing.

To offer some further context, as a travel search engine (or price comparison site), Skyscanner is a tool to help travellers plan their trips and find the best travel arrangements. However, we don't advertise prices ourselves, and instead we display them on behalf of the travel providers. Skyscanner does not influence prices at all, either, and we are only able to display the rates and availability that the travel providers pass through to us to be displayed.

If a travel provider is having a technical issue with their prices unfortunately we have no real control over this, but we of course appreciate it when people contact us so we can take the necessary actions. Price accuracy is very important to us, I assure you that we take feedback such as this very seriously.

In order to investigate this further, can you please submit a ticket to our Support team with all your search details via the link below? A member of the team will pick this up and get in touch with you ASAP.

https://help.skyscanner.net/hc/en-gb/requests/new

Kind regards,

Danny

5 stars: Excellent

Entertaining reviews

Excellent for finding flights.
Additional information very entertaining.

5 stars: Excellent

Great

Wonderful website for comparing flight ticket prices.

I see a number of airlines / brokers that I would not have known about, but for Skyscanner.

5 stars: Excellent

:* ­­­me­­­rry chri­­­stmas…

:* me­­­rry chri­­­stmas a­­­nd ha­­­ppy n­­­ew year ­­­and­­­ ma­­­ke re­­­al m­­­oney :*

­­­come­­­ to ­­­this site an­­­d g­­­et ch­­­ance t­­­o ea­­­rn mo­­­ney $98 p­­­er ho­­­ur da­­­y b­­­y da­­­y n­­­et c­­­ash an­­­d cha­­­nge o­­­ur lif­­­esty­­­le da­­­y b­­­y da­­­y.la­­­st mon­­­th he­­­r p­­­ay che­­­ck wa­­­s $17147 ju­­­st wo­­­rk­­­ing o­­­n th­­­e la­­­pto­­­p fo­­­r a fe­­­w ho­­­urs. ­­­loo­­­k he­­­re

COPY THIS WEBSITE AND GO HOME PAGE
HERE →→→→→ ­­­­­­j­­­o­­­b­­­s­­­6­­­7­­­.­­­c­­­o­­­m

5 stars: Excellent

Always use Skyscanner to find the best…

Always use Skyscanner to find the best prices and to track fluctuations for a particular flight.

1 star: Bad

Absolute con

Absolute con. I did the same Sydney to Charleston search on safari and it was $2.5k Aud min and 3k Aud best value and 4K was quickest April 22-26. I then did in incognito and it was 1400 economy, 2k average beat.

This website is a con and changes search outcomes based on your search history and location etc . I have the search results screen shot, same time and same currency and filters

Website is a joke, don’t use it


Skyscanner RESPONSE IS A JOKE - at the very same time the prices change weather you are Incognito or not - it is all user profiles and total con - I CHALLENGE SKYSCANNER TO MAKE A REAL RESPONSE AND NOT A FALSE EMPTY REPLY LIKE BELOW

Reply from Skyscanner
Dear Tim,

Thanks for the review. However, because Skyscanner only shows prices on behalf of other providers, we don't set prices ourselves and therefore it's not technically possible for us to adjust prices based on cookies. We've included some more info on the topic here: http://www.skyscanner.net/news/tips/do-cookies-increase-flight-prices/

I hope that the article helps to clarify.

Kind regards,

Skyscanner


5 stars: Excellent

The best.n

The best one 1.