Skyscanner Reviews

Hello Hercules,

Thank you for taking the time to write your review, and I'm really sorry to hear about your experience.

We take your feedback seriously and we would like to investigate this further for you. Can you please submit a ticket to our Support team with all the information?
A member of the team will pick this up and get in touch with you.

https://help.skyscanner.net/hc/en-gb/requests/new

Many thanks,

Peishan
Skyscanner Support

Hello,

Thank you for taking the time to write your review, and I'm sorry to hear you've had a poor booking experience after searching for flights.

We know that the accuracy and transparency of the information displayed on our site, and those of the providers we partner with, are key in maintaining our user's trust.

That said, I'd really like for a member of our Support team to have a closer look at this. If you can reach out to them with all the booking details via the link below, they'll pick this up right away and get back in touch with you ASAP.

https://help.skyscanner.net/hc/en-gb/requests/new

Thanks again,

Danny

Hello Kitkat,

Thank you for sharing your honest opinion on one of our partners.

All the providers we show in Skyscanner’s search results are legitimate businesses although we must admit that sometimes things do not go as smoothly as we hope for. We would be very keen to hear what problem did you have with Myholidays and possibly help you solve it. We are going to reach out to you via email, please, reply as soon as possible so we can discuss the details.

We hope to hear back from you soon,

-Skyscanner

Hello Pip,

Thank you for sharing your experience with one of our partners.

We monitor the performance of our providers very closely, which is why we would be keen to hear more about what happened. We will reach out to you via email to discuss the details, please, reply as soon as possible and we will do our best to help you in communication with Fare Depot.

We hope to hear from you soon,

Martina
__________________________
Hello Pip,

We sent an email on 4th January to the address you filled into the Trustpilot platform. If you have not received the message, it must have ended up in spam or you may have made a typo in the address.

If you wish us to look into your case, please, reach out to us via our Help section.

Thanks,

Martina

Hello Mohammad,

Thank you for taking the time to write your review, and I'm really sorry to hear that your booking experience with Kiwi.com.

We take your feedback seriously and we would like to investigate this further for you. We will reach out to you via email soon to discuss the details. Please, reply to our message as soon as possible.

Many thanks,

Peishan
Skyscanner Support

Hello,

Thank you for taking the time to write your review, and I'm really sorry to hear that your daughter has had a poor booking experience with Travel Merry.

I want to assure you that all the providers we display in our search results are legitimate businesses that go through strict vetting procedures before going live on our site.

That said, I'd really like for our Support team to investigate this further for you. Can you please get in touch with them via the link below with all the details of your daughter's experience? A member of the team will be able to raise this with Travel Merry and get back in touch with you as soon as possible.

https://help.skyscanner.net/hc/en-gb/requests/new

Many thanks,

Danny

Hello,

Thank you for taking the time to share your review, and I'm sorry to hear you've experienced an issue with pricing.

To offer some further context, as a travel search engine (or price comparison site), Skyscanner is a tool to help travellers plan their trips and find the best travel arrangements. However, we don't advertise prices ourselves, and instead we display them on behalf of the travel providers. Skyscanner does not influence prices at all, either, and we are only able to display the rates and availability that the travel providers pass through to us to be displayed.

If a travel provider is having a technical issue with their prices unfortunately we have no real control over this, but we of course appreciate it when people contact us so we can take the necessary actions. Price accuracy is very important to us, I assure you that we take feedback such as this very seriously.

In order to investigate this further, can you please submit a ticket to our Support team with all your search details via the link below? A member of the team will pick this up and get in touch with you ASAP.

https://help.skyscanner.net/hc/en-gb/requests/new

Kind regards,

Danny

Dear Tim,

Thanks for the review. However, because Skyscanner only shows prices on behalf of other providers, we don't set prices ourselves and therefore it's not technically possible for us to adjust prices based on cookies. We've included some more info on the topic here: http://www.skyscanner.net/news/tips/do-cookies-increase-flight-prices/

I hope that the article helps to clarify.

Kind regards,

Skyscanner