Sunglass Fix Reviews

25,606  Excellent
TrustScore 4.5 out of 5

4.7

In the Sunglasses Store category

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Reviews4.7

25,606 total


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Rated 5 out of 5 stars

Sunglass Fix Excels on costumer service.

You see the real experience when there is a problem. First lenses I bought did not fit, they replied and offered to refund me or send replacement lenses. The process and costumer service was excellent. I received the replacement lens and they worked like a charm. Will definitely keep on buying from them.

Date of experience: December 19, 2024

Reply from Sunglass Fix

Hi David,

We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that you were satisfied with our customer service and the resolution we provided. We strive to offer excellent support and are happy that the replacement lenses worked perfectly for you.

Thank you for your continued support.
Julie & the Sunglass Fix Team


Rated 5 out of 5 stars

I ordered the wrong size lenses and…

I ordered the wrong size lenses and they sent me the correct pair no questions asked and enclosed the relevant paperwork and envelopes to send the wrong ones back.
Great service and very client focused

Date of experience: November 27, 2024


Rated 5 out of 5 stars

Perfect fit and great quality

The sunglasses fix website is easy to use and the lenses are high-quality and fit perfectly. I was provided with easy to understand directions on replacing the lenses and a video was available. I ordered an orange metallic polarized lens for my early 90s style pink Oakley‘s. I highly recommend sunglasses fix to anyone that needs an a replacement that looks identical and is high-quality.

Date of experience: October 19, 2024

Reply from Sunglass Fix

Hi Rosa,

We are thrilled to hear about your positive experience with our website and products! It's wonderful to know that you found our website easy to use and that the lenses are high-quality and fit perfectly. We appreciate you taking the time to share your experience and recommend us to others. We strive to provide our customers with the best possible experience and are happy to hear that we have succeeded in your case.

Kind regards,
Julie & the Sunglass Fix Team


Rated 2 out of 5 stars

Whenever the sun hits the lense I seem…

Whenever the sun hits the lense I seem to have a white line that appears across my vision, almost like I can see the sun ray! My original lenses definitely didn't do this, also the one lense cracked on the edge on installation, I put it in the same way as the first one, it could be I used to much pressure but they were pretty easy to pop in so I'm not too sure that was the reason.

Overall for the prize I would have been better off buying a cheaper replacement pair rather than lenses

Date of experience: October 23, 2024


Rated 5 out of 5 stars

Service Was Amazing

Shortly after I had placed my order I realised I had made an error with it. I contacted them and they changed the order without any drama at all.
There was a delay in the order being processed and sent so to compensate for this they gave me complimentary express courier instead of the standard freight option.

Date of experience: November 18, 2024

Reply from Sunglass Fix

Hi Katherine,

We appreciate you taking the time to share your positive experience. We understand that errors can happen, and we're glad we were able to assist you in correcting your order quickly and efficiently. We strive to provide excellent customer service and are pleased to hear that our efforts to provide complimentary Express Post shipping was appreciated.

Enjoy your almost new sunnies!

Kind regards,
Julie & the Sunglass Fix Team


Rated 5 out of 5 stars

Good quality

Orginal order didn't turn up in the post. Sent replacement without any issue.
Lenses are brilliant. Was very easy to change lens and now I can wear my favourite Ray Bans.

Date of experience: November 26, 2024

Reply from Sunglass Fix

Hi Kim,

We're so glad to hear that you received your replacement lenses without any issues and that you're enjoying your Ray-Bans. We appreciate your feedback and are happy to hear that you found the lens change process easy.

Kind regards,
Julie & the Sunglass Fix Team


Rated 5 out of 5 stars

Great service/great product

They couldn't have been more helpful! I ordered the wrong lense to start off with and they quickly shipped the correct ones for me.

When I got the correct lense, they were perfect for my glasses and I'm i was so happy to bring my favorite glasses back to life!

Date of experience: November 27, 2024


Rated 5 out of 5 stars

Ordered already for the second time and…

Ordered already for the second time and I am still completely satisfied. The quality of the product is good. The replacement lenses fit perfect, the price is reasonable - two thumbs up.
Even the shipping overseas is/was ok ...

Date of experience: October 27, 2024

Reply from Sunglass Fix

Hi Helmut,

Thank you for your kind review! We're delighted to hear you're satisfied with our products and service. It's wonderful to know you've chosen us again and that you're pleased with the quality and fit of the replacement lenses. We appreciate your feedback about the shipping, and we're glad it went smoothly. We strive to provide excellent products and service, and your positive experience confirms we're on the right track.

Kind regards,
Julie & the Sunglass Fix Team


Rated 5 out of 5 stars

When my package got stuck in customs…

When my package got stuck in customs your company was right on it and sent another package right away. Also, I accidentally ordered the wrong lenses and you were all so helpful in finding the correct ones! Highly recommend your company and will be sharing with my friends and family!

Date of experience: October 07, 2024

Reply from Sunglass Fix

Hi Becky,

We are so happy to hear that you had a positive experience with our company. We strive to provide excellent customer service and are thrilled that you were satisfied with our response to your package issue and our assistance in finding the correct lenses. We appreciate your kind words and will share your feedback with our team.

Kind regards,
Julie & the Sunglass Fix Team


Rated 5 out of 5 stars

Delivery, quality experience 100%

The delivery was quick, the packaging was beautiful, the lenses were of the highest quality and not overpriced. I am a customer for life! The staff were so kind.

Date of experience: November 27, 2024


Rated 1 out of 5 stars

Ordered almost a week ago and no…

Ordered almost a week ago and no follow-up email with any tracking details or acknowledgement order has been sent. I tried to get in touch by email and social media and no response.
Thinking these guys are a scam.

Date of experience: January 22, 2025


Rated 5 out of 5 stars

Replacement lenses

Very prompt delivery considering the distance , along with clear fitting instructions. Easy to find the required lenses on the website

Date of experience: October 28, 2024

Reply from Sunglass Fix

Hi Colin,

Thank you for your kind words! We're delighted to hear that you found our delivery service prompt and our instructions clear. We strive to make finding the right lenses easy, and we're glad you had a positive experience.

Kind regards,
Julie & the Sunglass Fix Team


Rated 5 out of 5 stars

THE LENSES FITTED PERFECTLY & ARE GREAT…

THE LENSES FITTED PERFECTLY & ARE GREAT QUALITY I WAS GOING TO THROW MY GLASSES OUT EVEN THOUGH THE FRAME WAS PERFECT , THEN I CAME ACROSS THE WEB SIGHT & BOUGHT A SET .
PERFECT , I WILL BE BUYING ANOTHER SET FOR SOME OTHER SUNGLASSES

Date of experience: November 21, 2024

Reply from Sunglass Fix

Hi John,

We're thrilled to hear you're happy with your new lenses! It's wonderful that you found a solution to keep your favorite frames in use. We appreciate your kind words and are glad you're considering purchasing more lenses from us.

Kind regards,
Julie & the Sunglass Fix Team


Rated 5 out of 5 stars

Brilliant!!!

I'm really glad I found these guys. Easy ordering, great postage, fantastic pricing, and saved me a fortune on having to buy a new pair of sunglasses. Brilliant!!

Date of experience: October 19, 2024

Reply from Sunglass Fix

Hi Neil,

We're so happy to hear you had a positive experience! It's wonderful to know we could help you save money and find the perfect solution for your sunglasses. We appreciate your kind words and will continue to strive for excellence in all aspects of our service.

Kind regards,
Julie & the Sunglass Fix Team


Rated 5 out of 5 stars

No complaints or problems

This was a really good way to get more life out of my expensive sunnies. No issues at all, highly recommended.

Date of experience: November 25, 2024

Reply from Sunglass Fix

Hi Mark,

Thank you for your kind words and positive review! We're thrilled to hear that you found our service helpful and that you're happy with the results. We appreciate your recommendation and hope you continue to enjoy your sunglasses for many years to come.

Kind regards,
Julie & the Sunglass Fix Team


Rated 5 out of 5 stars

Great service

Once I had found the model of sunglasses (original marking worn away so spent time looking at images on Google) the whole process easy. Quick delivery, well packaged and easy install. Seem to work well and revived a much loved pair of specs.

Date of experience: November 19, 2024

Reply from Sunglass Fix

Hi Eric,

Thank you for your kind words! We're thrilled to hear that you were able to find the right model for your sunglasses and that the process was easy and straightforward. We're also glad that the replacement lenses worked well and revived your beloved pair of specs. We strive to provide our customers with a convenient and positive experience, and we're delighted that you're happy with the results.

Kind regards,
Julie & the Sunglass Fix Team


Rated 5 out of 5 stars

Cannot recommend these guys enough

Cannot recommend these guys enough. They really raised the bar when my local courier let me down, and re shipped from Australia. This is the fourth set of lenses I’ve had, for my collection of shades, everyone fits perfectly and are top quality, with better choice than anybody else. Keep up the great work. Many thanks

Date of experience: January 14, 2025

Reply from Sunglass Fix

Hi Jon,

We're thrilled to hear about your positive experience! It means a great deal to us that we could help when your original shipment fell through. We strive to provide exceptional service and high-quality products, so your feedback that the lenses fit perfectly and are top quality is incredibly rewarding. We're also delighted you found our selection superior to others. We appreciate you taking the time to share your wonderful review; it motivates us to continue delivering the best possible service.

Thank you again for your kind words!
Julie & the Sunglass Fix Team


Rated 5 out of 5 stars

I was hesitant about the process

I was hesitant about the process - using the post, but it went smoothly and my glasses were returned so quickly. Great to have my favourite sunnies back to new condition. Great service, product, process and price.

Date of experience: November 14, 2024

Reply from Sunglass Fix

Hi Jenny,

Thank you for your positive feedback! We're thrilled to hear that you were happy with the entire process, from shipping to the final result. We strive to provide our customers with a seamless and enjoyable experience. We're glad you're happy with your sunglasses!

Kind regards,
Julie & the Sunglass Fix Team


Rated 5 out of 5 stars

Fast service and delivery

Fast service and delivery, good quality lenses, great company to do business with, the only small down is the photochromic lenses have a very narrow range in terms of light to dark or vice versa, however they do work. Overall everything else about the product is superb. Actually better than the original rayban lenses, the originals scratch so easily, these replacements have not marked.

Date of experience: November 16, 2024

Reply from Sunglass Fix

Hi Clint,

We're thrilled you had a positive experience with our fast service and delivery! We appreciate you highlighting the quality of our lenses and your satisfaction with the overall product. It's wonderful to hear that these replacement lenses surpass your expectations and are more durable than your previous ones. We're glad you found the lenses to be a great improvement. We value your feedback regarding the photochromic lenses' transition range. We continuously strive to improve our products, and your comments are valuable in helping us achieve that goal.

Thank you again for your kind words and five-star review!
Julie & the Sunglass Fix Team


Rated 5 out of 5 stars

Timely service and delivery of exactly…

Timely service and delivery of exactly what I ordered. The lens fits perfectly and provides great optics. However, this type of lens would be awesome if an anti reflective coating was available as I am experiencing some back scatter on the lens. Otherwise, two thumbs up. Thanks.

Date of experience: November 08, 2024

Reply from Sunglass Fix

Hi Russell,

We're so pleased to hear about your positive experience with our timely service and accurate order fulfillment! It's wonderful to know the lens fits perfectly and provides excellent optics. We appreciate you bringing up the potential improvement of adding an anti-reflective coating; your feedback is valuable as we continually strive to enhance our product offerings and meet the diverse needs of our customers.

Thank you for your two thumbs up and kind words! We value your business.
Julie & the Sunglass Fix Team