Toluna is rated "Average" with 3.7 / 5 on Trustpilot

SO SLOW!

SO SLOW!
And point method is BAD nonetheless

Reply from Toluna

Hi Georgio,

Thank you for sharing your review! We are so sorry to hear that the experience you had so far did not meet your expectations.

As our influencers' satisfaction is our top priority, we would really appreciate if you would contact us at https://gr.toluna.com/contactus with the subject 'TrustPilot Review - Follow-up' so we may discuss further your specific personal experience.

Best wishes,
Katy

I recently joined toluna with the hope…

I recently joined toluna with the hope of getting an Amazon gift card. But once I got slightly over the price for it (30,000 points)
it disappeared. I have no idea why. I was very triggered by this. would not recommend toluna..

cheers
gabriella

Reply from Toluna

Hi Gabriella,

Thank you so much for sharing your thoughts!

Following your feedback, I have personally checked with our Australian Incentive team and it seems there have been no recent updates in the Rewards Centre.
Although at the moment our offer does not include an Amazon reward at this threshold, there are multiple reward options you can redeem if you have a balance of 30,000 points. You can check them all out at https://au.toluna.com/rewards!

If you have any other questions or need more information, please don’t hesitate to reach us at https://au.toluna.com/contactus and our support team will be more than happy to assist you.

We would like to take this opportunity to welcome you to our Influencers Community! We truly hope you'll give us another chance to offer you a service to the level you expect.

Warm regards,
Katy

Hi Toluna

Hi Toluna, Thanks for you response.
Unfortunately , I have still no access to my account at all. I did try open you website trough 3 different search platforms as Google, Mozilla and Microsoft Edge. Your sit do not exist at all. Stil getting this same fould - 403 Forbidden
nginx

So,.
T if you going to help me, just try contact me on my email - his email address has been used to log in on Toluna.com. I belive you have my email

Reply from Toluna

Hi Anastazja,

Thank you very much for updating your review!

I sincerely regret hearing this issue has not been fixed.
I would be more than happy to further check your case and find a resolution. Unfortunately, we do not have access to your personal details on Trustpilot. I kindly ask you to e-mail us at support@tolunahelpdesk.zendesk.com with the following as subject: 'Trustpilot review - follow-up' so that I can personally look into this situation.

Best wishes,
Katy

Only the latest review will count in the company's TrustScore

Didn't received the items ordered from…

Didn't received the items ordered from my points. Contacted them and got no answer whatsoever. Do not recommend...

Reply from Toluna

Hi Andreea,

Thank you for sharing your feedback.

We are very sorry to hear about the experience you had with your rewards and we sincerely apologise that you have still not yet been provided a solution.

As you mention you've already opened a ticket, I would like to personally follow up on your case. Would you mind sharing your username with me, so I check why this was not sorted earlier? You can also choose to send me an email at https://uk.toluna.com/contactus with the following as subject: TrustPilot review - follow-up.

Awaiting your response,
Katy

Praesent nec erat convallis

Lorem ipsum dolor sit amet, consectetur adipiscing elit.

I have washed my hands off Toluna

I have washed my hands off Toluna

Toluna:
Do you suffer with Parkinson's
Me:
NO
Toluna:
We're sorry but unfortunately you dont qualify for this survey

Toluna:
After 80% survey completion,
Please tell us why you no longer shop at Aldi's
Me:
Because on 4 different occasions they sold me rotten onions
Toluna:
We're sorry but unfortunately you dont qualify for this survey

Conclusion:
1. Toluna surveys seek members with neurological disorders
2. Always lie and say Aldi & Tesco sell fresh onions

Reply from Toluna

Hi Tara,

Thank you for sharing your review. We would like to change your experience for the better if you give us a second chance!

Most of our research studies are looking for a specific group of people who meet a narrow set of demographic or other criteria. For this reason, there is a screening process in place which usually happens in the first half of the survey and its purpose is to determine whether you are part of the target group needed to conduct the research.
When you are screened out towards the end of a questionnaire, it might be the result of a quality check.

Our support team is always happy to help and further look into any concerns you might have if you submit a ticket at https://uk.toluna.com/contactus and provide as many relevant details as possible (for example survey number and screenshots).

Best wishes,
Toluna Team

Toluna was one of the first survey…

Toluna was one of the first survey companies I ever joined, way back in around 2009, along with Lightspeed and a few others. I did surveys all the time.

I rejoined recently. I get almost daily emails, “Agnes! We have a new survey just for you!” Do they hell. I click on the link, it says it’ll take 15 minutes, or 10, or 20, and that I’ll earn 2000 points - I’m only on 6000 at the moment, and all the rewards for, say, a fiver, cost over 40,000 points.

Every time I start the survey, the one they insist is especially for me, so obviously they must have matched this survey with my fastidiously filled out profile information, surely, or it wouldn’t be “especially” for me, every single time, it asks me a heap of questions then the page changes and comes up with “We’re sorry, we’re looking for a slightly different profile”. THEN WHY DO YOU KEEP TELLING ME YOU HAVE SURVEYS “ESPECIALLY FOR” ME?

I’m on a number of actual academic study sites. I earn proper money from them just by giving them my opinion, not my data.

I have sadly concluded that survey sites are a scam. I don’t want them to be. I want them to be a good way to earn a little bit extra, and a way to keep my brain engaged. But I don’t think they are, not any more. They used to be. I don’t understand why they’ve changed.

Oh, and since joining these new survey sites, I’ve been inundated with cold calls on my landline - these sites very often ask you to provide your phone number. This week, the robo calls are saying my internet is going to be cut off due to illegal activity. Not saying it’s Toluna, but clearly, giving your phone numbers out online, even to sites that say they guard your privacy fiercely, apparently results in a slew of cold calls.

Reply from Toluna

Hi Agnes,

Thank you for taking the time to share your detailed review with us and the community! We are terribly sorry that your survey experience is no longer at the level you expected.

We would like to start by reassuring you that we respect our members' privacy and we are committed to protecting their personal data. You will find at https://uk.toluna.com/privacy all the information on how we collect, use, share and secure personal data you provide on Toluna.com when you become a member of our influencers panel and participate the research studies that we conduct for and on behalf of our clients, as well as your privacy rights and how laws that are applicable to you may protect you.

Although the survey invitations you receive are targeted based on the responses provided in your profile surveys, most studies are looking for a specific group of people who meet a narrow set of demographic or other criteria. For this reason, there is a screening process set in place to determine whether you are part of the target group, which usually happens in the first half of the questionnaire.

I would like to have a closer look at your account's situation and personally address any of your concerns if you would submit a ticket at https://uk.toluna./com/contactus with the subject "Trustpilot - follow-up".

Best wishes,
Katy

Disappointed

I am very disappointed with this company. I have been a member of Toluna for many years but after so many years of good relationship with this company, I cannot trust them any more unfortunally. They removed my points without any notification in January. I am sure the banner has never appeared in my account as I was looking for it every day in January. I didn't miss it. I just was not notified. They keep repeating themselves in every message to describe their way to notify members ( "You have 28 days after the appearance of this banner to use the expiring points".). I keep repeating myself saying that I understand the way how I should have been notified, but banner has never appeared... They just copy and paste from their generic response and I have to describe the whole situation over and over.... I saw the banner for February and it looks like this issue has been finally fixed. I redeemed my points and I do not see this banner anymore, but who knows...If my points are not deducted again due to their system glitch I will redeem them as soon as I have enough for the lowest possible redemption choice. I doubt I will ever have enough if they continue removing them without notification. In addition to their confusing points expiration policy which nobody understands they never credit missing points for completed survey if they were not credited automatically due to a glitch in their system. They never admit their technical errors even if you provide a survey # and screenshots showing the completion of survey. I stopped emailing them about missing points even if it happens again from time to time. They make me pay for their system glitches. My words, my screenshots - they do not trust them.

Reply from Toluna

Hi Irina,

Thank you for taking the time to share your detailed review. Our influencers’ experience and satisfaction is a top priority for us and we would like to fix any aspect that prevents you from having a good experience.

Can you please send us an email at https://ca.toluna.com/contactus with the following as subject: "Trustpilot review - follow-up" and I will personally follow up on your ticket to see what might have gone wrong in your account.

Best wishes,
Katy

Site qui se dégrade !!

Je suis sur Toluna depuis des années mais depuis quelques temps le site bug constamment, arrivé à la fin d'un sondage de 30 min, il indique We are sorry, an error has occurred with your request. It's not you, it's us!

Click here to return to our homepage.

Thank you.

Cela devient insupportable ! Bref à fuir !!!!

Reply from Toluna

Bonjour,

Merci d'avoir pris le temps de partager vos commentaires avec nous et avec la communauté.

Nous vous prions de bien vouloir nous excuser pour ce souci, il arrive que nous ayons des bugs sur le site. Pensez à supprimer régulièrement le cache et les cookies de votre navigateur web pour que le site fonctionne au mieux.

Si le problème persiste, n'hésitez pas à contacter l'Equipe Support via le formulaire de contact du site pour qu'ils puissent vous aider davantage : https://fr.toluna.com/contactus

A bientôt,
L'Equipe Toluna

Several emails on survey availability - But it's all untrue!

Ok, so I registered a few days ago... I get spammed several times a day about the fact that there's a survey awaiting me with XYZ point... but low and behold, this is never the case!
I click on the link and then it says "no surveys available at this time".
There's links on the page which should point to other available surveys fro me, but I get the same error each and every time....
Seems like spam to me.........

Reply from Toluna

Hi Steph,

Thank you for taking the time to submit your review. We are really sorry to hear that you have encountered difficulties in accessing our surveys.

We would like to reassure you that our surveys are working properly and all active members should be able to participate as long as they are accessing the surveys from the country where they registered.

I would like to have a closer look at your account's situation and personally assist you if you would give me your username or submit a ticket from the Contact Us section on the site with the subject "Trustpilot review - follow-up".

Best wishes,
Katy

Do not like that you can spend 10mins…

Do not like that you can spend 10mins on a survey and then suddenly unsuitable for the survey no partial payment.
Also don't like how the site goes offline so often the last time it was a fortnight and still counting. so until they are fully back online I will not do another survey, after all who knows if it will be counted for payment.

Reply from Toluna

Hi Jill,

Thank you for taking the time to share your review!

Please rest assured that Toluna.com is active and can be accessed easily at any time if you go to https://au.toluna.com. Simply refreshing the page or clearing cookies and cache will resolve minor inconveniences most of the time.

As we are sure you already know, we have put in place a screening process to ensure the surveys you answer are right for you. Sometimes, determining whether someone is part of the target demographic for a survey takes just a few questions other times, it may take more questions. However, this usually happens in the first half of the questionnaire.

Whenever you have questions regarding your participation, we invite you to contact us, provide the survey number in question, and we will investigate the situation further.
Simply submit a ticket at https://au.toluna.com/contactus and provide as many relevant details as possible so that our colleagues may assist you accordingly.

Best wishes,
Toluna Team

Praesent nec erat convallis

Lorem ipsum dolor sit amet, consectetur adipiscing elit.

After completing pages and pages of…

After completing pages and pages of demographic information, and disclosing personal information, I was finally given a survey. After spending 20 minutes completing the survey I received a message that I didn't match the profile and received no points. If I didn't match the profile I shouldn't have been given the survey to complete. I wasn't suddenly going to match, via osmosis, by the end of it.

Steer clear of this company, regardless of all of the glowing reviews.

Reply from Toluna

Hello Beth,

Thank you for submitting your review. We are extremely sorry to hear that your experience is not at the level you expected from us.

As I'm sure you already know, we offer many survey opportunities every day. To ensure the surveys you receive are right for you we have indeed a screening process in place to ensure you fit the target group. The length and complexity of the screening process is directly related to how elaborate a certain research study is.

Usually, when a respondent is screened out late in the survey, it should be due to failing the quality checks in place.
The reasons someone might not qualify include, but are not limited to: the profile not corresponding to our client's target audience, discrepancy in logical suite of responses, going too quickly through the questions to properly consider the answers, lapse in attention, answering multiple questions the same way, etc.

If during the checks set in place you fail to qualify for a survey, then points will not be rewarded as we will not use that data for the research as it is not considered valid.

However, if you feel that your screen-out was not due to quality reasons, I invite you to submit a ticket through https://us.toluna.com/contactus with the subject: "Trustpilot review - follow-up" and I will personally look into your case further.

Best wishes,
Team Toluna

I've not had a problem with this site…

I've not had a problem with this site BUT recently I cannot access the home page, this is the message after each completed survey:
"We are sorry, an error has occurred with your request. It's not you, it's us!
Click here to return to our homepage."
I click on the 'click here' & it's the same message...I cannot contact toluna either, as the link provides the same message.

Reply from Toluna

Hi Kelsie,

Thank you for submitting your review.

We can confirm that Toluna.com is working properly and you should be able to access your account without any problems if you go to https://uk.toluna.com. For the best user experience, we recommend using Mozilla Firefox or Google Chrome and, if you happen to encounter difficulties, making sure that your cache is cleared and you do not have any browser add-ons that could interfere with how websites are displayed.

If it doesn’t get resolved after doing this, we are always happy to help and further look into any issues or concerns you might have. Simply submit a ticket at https://uk.toluna.com/contactus and provide as many relevant details as possible so that our colleagues may assist you accordingly.

Best wishes,
Toluna Team

been doing this for 7 months ish for…

been doing this for 7 months ish for Christmas extras and very disappointed. iv done 3 home trais with promised Amazon vouchers but after receiving email last week saying i wasnt id b wary. toluna my name is darren berry from uk and i would rather u investigate instead of feedback on hear saying get in touch. you get in touch!!!!!
iv tried email you katy via your feedback however it does not work and would suggest trying for yourself. iv filled out tickets and your contact format/form is not good and to complicated. my tuluna name is daz_berry plz reply

Reply from Toluna

Hello Darren,

Thank you for taking the time to leave this review.

We are sorry to hear that your experience with Toluna has not raised up to the standards you rightfully expect.

I would like to personally look into your situation, provide you with a better understanding of what happened and find a solution as soon as possible. Would you mind sharing your Toluna username with me so that I may contact you directly? Kindly note that unfortunately, with just your name we cannot pinpoint your account as we have other members sharing your name.

You can also choose to send me an email at https://uk.toluna.com/contactus with the following as subject: Trustpilot review - follow-up

Awaiting your response,
Katy.

I signed up and I keep getting emails…

I signed up and I keep getting emails saying that I got a 'new survey' worth all these amounts of points, I click on it and then it says "no surveys available at this time". It doesn't say that I'm not eligible, and if I was, why would I keep getting emails even though they know everything about me? Just getting spam for no reason

Reply from Toluna

Hello John,

Thank you very much for taking the time to share your review.

I am so sorry to hear you've had an unsatisfactory experience on Toluna. I would like to personally take a look at your account and provide an explanation as to why you are not able to access our surveys.

Would you mind sharing your username or send me an email at https://uk.toluna.com/contactus with the following as subject: Trustpilot review - follow-up so that I can further investigate this?

Best wishes,
Katy

There is evidently an age bias against…

There is evidently an age bias against older people. Three out of four times I am rejected when I give my age. Also, I have not been credited for the last 30 minute survey. Was told someone would get back, but has been 2 days. Fraud, I say. All my time invested for naught. Responding here that they are "sorry" will not cut it.

Reply from Toluna

Hi Elizabeth,

We would like to thank you for your review and would also like to apologize for the negative experience you had when taking part in surveys! We would like to change that for the better.

We offer many survey opportunities every day, each with their own special respondent needs and targets. Some research studies are looking for a very specific group of people who meet a very narrow set of demographic or other criteria. If you don't fit the target group, the survey will close and you will be automatically redirected to a new survey opportunity. It can also happen that you are part of the target group, but you are screened out because our system detects that the quota for your group profile has been reached.

To increase your chances of receiving better targeted surveys with the highest chances to qualify, we recommend you always keep your profile surveys up to date.
Your Profile Surveys can be accessed directly from the "Survey Center" or via the Surveys menu in the header: "Surveys" -"Profile Surveys". Profile Surveys are designed to help us improve the level of service we provide and allows us to send you surveys that you are most likely to qualify for.

As you mention you have not been contacted back, I would like to look into it personally and find a solution as soon as possible. Would you mind sharing your username with me, so I check where the delay is coming from and why this was not sorted earlier?
You can also choose to send me an email at https://us.toluna.com/contactus with the following as subject: Trustpilot review - follow-up.

Best wishes,
Katy

Waste of time

Reply from Toluna

Hello Liya,

Thank you very much for sharing your review.

We are very sorry to hear your experience on Toluna was not at the level we would have liked. Our goal is to create an outlet from which our Influencers can make themselves heard and influence the world around them while getting rewarded for their contribution.

We would like to opportunity to discuss your personal experience further. Whenever you have a question or feedback to share, don’t hesitate to submit a ticket at https://au.toluna.com/contactus and our help-desk team will always be happy to help.

Best regards,
Toluna Team

Waste of time

Waste of time. They collect already what they need from the survey questions and then tell you you don't qualify for points. The only ones getting rewards is them and they know it!!!

Reply from Toluna

Hello Jeanette,

Thank you for taking the time to share your experience with us and the community. Hearing our members' thoughts enables us to course correct and provide a better service in the future.

Please note that you can visit https://au.toluna.com/privacy to find all the information on how we collect, use, share and secure personal data you provide on Toluna.com when you become a member of our influencers panel and participate the research studies that we conduct for and on behalf of our clients, as well as your privacy rights and how laws that are applicable to you may protect you.

We are very sorry to hear you are frequently disqualified from our surveys. We are dedicated to constantly providing quality data to our clients and to ensure this level of quality (and in agreement with our Terms&Conditions), please note that you might not qualify for all surveys. The reasons you might not qualify include, but are not limited to: your profile not corresponding to our client's target audience, going too quickly through the questions to properly consider your answers, lapse in attention leading to failed quality checks, etc.
We would like to reassure you that none of the information you submitted prior to a screenout is saved or used. When you don't qualify for a survey the points are not rewarded, as your responses are not used in the final research findings and we don’t get paid for them either by our clients.

If you have questions about specific surveys or have reason to believe the screening process in one of our surveys was erroneous I will personally look into it and provide an explanation; just open a new ticket at https://au.toluna.com/contactus with the following as subject - Trustpilot review - follow-up and provide as many relevant details as possible.

Best wishes,
Katy

I must agree with all the respondents…

I must agree with all the respondents on here. They are the worst survey company that I have ever used. I have lost count of the many surveys that I have completed only to be told that I do not qualify.
A complete waste of time. The best and most genuine survey company is LifePoints never ever have a problem with them.
Seems that as soon as you get near redeeming a good few points on Toluna you start doing a lot of surveys for nothing!!!!

Reply from Toluna

Hi Mike,

Thank you for taking the time to submit your review. We are extremely sorry to hear that your experience is not as satisfactory as we would have liked to. Our influencers’ experience and satisfaction is a top priority for us and your review is very concerning to us.

First of all, we would like to reassure you that we do not engage in such derogatory practices, like not paying for complete survey participation.

A point often overlooked right after joining Toluna are the Profile Surveys. These are designed to gather information about your personal profile so that we can better target the survey invitations. Having all your profile surveys up to date is very important and contributes a lot in significantly increasing your chances to receive the right surveys for your profile, thus qualifying in more surveys.

Given your experience with market research companies, I'm sure you already know that market research depends a lot on categories and, as such, for each study there are specific profiles and volume of responses needed. For this reason, we indeed have a screening process in place to ensure you fit the target group.
Sometimes, determining whether someone is suitable for a survey takes just a few questions, while other times, it may take more questions. This screening process usually happens in the first half of the survey, however if and when this happens towards the end of a questionnaire, it might be the result of a quality check.

We are dedicated to constantly providing quality data to our clients. To ensure this level of quality (and in agreement with our Terms&Conditions) please note that you might not qualify for all surveys, in which case, the survey will close and the system will offer a new available opportunity. The reasons you might not qualify include, but are not limited to:
Your profile not corresponding to our client's target audience;
Discrepancy in logical suite of responses;
Untruthful responses or false answers;
Inappropriate or abusive replies;
Going too quickly through the questions to properly consider your answers;
Lapse in attention leading to failed quality checks.

When you don't qualify for a survey the points are not rewarded, as your responses are not used in the final research findings and we don’t get paid for them either by our clients.

Nonetheless, if you feel any of the screenings in the mentioned surveys was erroneous, I invite you to submit a ticket through https://uk.toluna.com/contactus with the subject:"Trustpilot review - follow-up" and I will personally look into your case further.

Best wishes,
Katy

Toluna Reviews

2,172 • Average

Write a review

Write a review

SO SLOW!

I recently joined toluna with the hope…

Hi Toluna

Didn't received the items ordered from…

I have washed my hands off Toluna

Toluna was one of the first survey…

Disappointed

Site qui se dégrade !!

Several emails on survey availability - But it's all untrue!

Do not like that you can spend 10mins…

After completing pages and pages of…

I've not had a problem with this site…

been doing this for 7 months ish for…

I signed up and I keep getting emails…

There is evidently an age bias against…

Waste of time

Waste of time

I must agree with all the respondents…