Hi Roshani,
Thank you for sharing your feedback. Hearing what our members think enables us to improve ourselves and provide a better experience for our community.
At the moment, we have many rewards available and we offer various options at different thresholds so that both very active members as well as the ones who are active less frequently can easily request a reward.
While engagement initiatives organized by our Community Managers such as contests, content and games also allow you to earn bonus points, surveys remain the most rewarding.
We’ve launched the Games feature on Toluna.com as an engaging and entertaining activity for our influencers, to offer them variety and allow them to relax and enjoy a game in between surveys.
We can assure you that you can be a winner at the Wheel of Fortune game, like many other lucky influencers that win every month! We are sorry if you haven't won yet in our Spin The Wheel game, but as in any lottery the more you play, the more chances of winning you have!
We want to let you know that the number of available surveys may vary from day to day, depending on our clients' needs. Hence, there may be days with many opportunities to provide your feedback, but also days with fewer available surveys. To increase your chances of receiving better targeted surveys with the highest chances to qualify, we recommend that you always keep your profile surveys up to date. By doing this you will also earn 100 points for each profile completed.
Each survey opportunity we offer has its own specific respondent needs and targets. For this reason, we have a screening process in place, to ensure you fit the target group needed for a specific research study. Sometimes, determining whether someone is suitable for a survey takes just a few questions, while other times, it may take more. This screening process usually happens in the first half of the survey, however sometimes the screening questions will be repeated towards the end of a questionnaire as a quality check.
We are dedicated to constantly providing quality data to our clients and to ensure this level of quality (and in agreement with our Terms&Conditions), please note that you might not qualify for all surveys. In such cases, the survey will close and the system will offer a new available opportunity. The reasons you might not qualify include, but are not limited to:
Your profile not corresponding to our client’s target audience;
Lapse in attention leading to failed quality checks;
Answering multiple questions the same way;
Discrepancy in logical suite of responses;
Untruthful responses or false answers;
Inappropriate or abusive replies;
Going too quickly through the questions to properly consider your answers.
Nonetheless, if you feel any of the screenings you mentioned were not the result of a quality check, but were still done later in the questionnaire, I invite you to submit a ticket through https://in.toluna.com/contactus with the subject: "Trustpilot review - follow-up" and I will personally look into your case further.
Best wishes,
Katy