Very good service
Very easy to use website. Prompt Speedy delivery. Only downside is that i ordered Habla De Ti 2017 but was sent 2018. Whilst the 2018 was good, the year 2017 was obviously of a better harvest of grapes
Uvinum Reviews
482 • Great
Fast delivery
Fast delivery. Nice to buy from Uvinum 😀
Very good
Very good, good support
Avoid!
I usually order through other websites in France and always had good experiences.
I decided to go through them as I was looking for a specific producer. Ordered a magnum which I paid 130€, it arrived leaking from the neck. I assumed it was stored at the vertical for too long...
Anyhow, bottle is of coursed ruined.
When contacted I received a 12€ refund proposition by the supplying shop (not the online distributor). I didn't accept obviously...
Uvinum/Drinks&Co do not work with trustworthy supplier and do not take responsibility in case of a failure in their sale process.
To me those are very good reason to avoid this website altogether.
You have been warned!
Don‘t trust what you see!!
I ordered 12 bottles, I got 8, but not the wine I ordered on the website!! They confirmed 12 bottles of another year and a different quality! Now I have 8 bottles I never wanted!! Crazy but true!! This portal with this business model doesn‘t work!! No recommodation! Use other portals to buy wine! Madrid is to far away to make business with it!! Never again!!
Reply from Uvinum
Dear Olaf:
We are very sorry for the incident. We are working on your case to resolve it and to give you a prompt solution. Our colleague Sonsoles, who is handling your case, will contact you as soon as she has more information.
In the meantime, we would like to thank you for your patience.
Kind regards,
Uvinum Team
We are very sorry for the incident. We are working on your case to resolve it and to give you a prompt solution. Our colleague Sonsoles, who is handling your case, will contact you as soon as she has more information.
In the meantime, we would like to thank you for your patience.
Kind regards,
Uvinum Team
Wrong bottle
I ordered 2 bottles, a Roc de Cambes 2012 and a Roc de Cambes 2015. I got 1 Roc de Cambes 2012. which is ok, but I also got a Domain de Cambes 2015. The Domain de Cambes is the second wine of the house and much cheaper than the Roc de Cambes. They do not admit they made a mistake. So I paid around 20€ to much for the wine. So check the image of the bottles very carefully before you order. Or check the vendor of the bottles and order directly on their website.
Reply from Uvinum
Dear Brian:
We regret this situation very much. We are doing our best to clarify what happened and try to resolve it as happy as possible.
Our customer service team will keep you updated about the resolution, but please do not doubt about our best efforts to find the best solution.
Yours sincerely the Drinks&Co Team
We regret this situation very much. We are doing our best to clarify what happened and try to resolve it as happy as possible.
Our customer service team will keep you updated about the resolution, but please do not doubt about our best efforts to find the best solution.
Yours sincerely the Drinks&Co Team
The worst!
The worst!
I bought 3 bottles of a wine that just won an award from wine spectator, the product was available but eventually they informed me it was out of stock. They deliberately didn't ship it to sell it in the future for a higher price.
Reply from Uvinum
Dear Matteo,
We sincerely apologize for this situation. Unfortunately, the success of the Château Léoville Barton 2016 wine meant that it was sold very quickly and our partners, who offer this wine on our marketplace, no longer had it in stock. The demand was so huge that some orders had to be cancelled.
Our customer service team tried to deliver the order by asking other partners for the wine, but unfortunately the wine was no longer available. We regret this situation very much and are at your disposal for further comments.
Yours sincerely the Drinks&Co Team
We sincerely apologize for this situation. Unfortunately, the success of the Château Léoville Barton 2016 wine meant that it was sold very quickly and our partners, who offer this wine on our marketplace, no longer had it in stock. The demand was so huge that some orders had to be cancelled.
Our customer service team tried to deliver the order by asking other partners for the wine, but unfortunately the wine was no longer available. We regret this situation very much and are at your disposal for further comments.
Yours sincerely the Drinks&Co Team
Ordered 24 bottles Portugese heredade…
Ordered 24 bottles Portugese heredade Sao Miguel Alentejano red 2017. Instead 2018 vintage was delivered, WITHOUT prior information. Univum said this is normal procedure. Not for me though. Will not order from them again.
I will repeat!
I got a couple of bottles of wine for a birthday and I received them before expected.
Everything good.
Poor delivery management through DHL
Poor delivery management through DHL. Complete ignorance of the fact that they chose DHL and total failure to support a customer.
And now the miserable customer srvices tell me I need to sort this out with DHL.
I paid unvinium and I am in contract with them not DHL
What a bunch of wasters.
For the record ( delivery detail from Unvinium and DHL do not match)
This is the second time I have had to travel 30 odd miles to show this to DHL and cannot have my delivery because of the miss-match. Yet I have requested delivery to a safe place/ not as DHL claim that Unvinium require a signature.
Unvinium customer services are unhelpful. If they do nor respond I will publish their mails here. (4 days from 02/06/19)
Beware if buying from the UK on Credit Card
Ordered some Spanish Brandy which I wanted for a birthday present, pleasantly surprised that it arrived on time, well packed and in perfect condition - well impressed..... until, I got the bill on my credit card, which although advertised in Sterling and paid for in Sterling, was charged and extra 2.5% on top for a 'non-sterling transaction fee' which according to the bank was levied by the supplier - very disappointed, the brandy was expensive compared to ship prices, but I felt worth it to get it in the UK, but this extra unexpected charge is disappointing - not this if you are buying from the UK
Only received 11 bottles
Ordered a dozen bottles of decent red and received 11. No reply to multiple emails and never any answer on the phone.
I do not recommend that anyone buys from the company.
Awful company to order from
I ordered a bottle, which got broken in transit. Uvinum ignored all my emails and requests. They are unreliable and the customer service is really bad, I have had no compensation or anything.
Selling time not bottles
If you flew there, bought a kayak, and paddled it back across the Atlantic Ocean you would get your order faster than they ship. After two days a tracking number was created, a week later the order finally started to ship. Coincidentally this was the same day of my second request to cancel my order. According to the FAQ's I could cancel the order at anytime. I was denied that as well. There are many other companies online that have much better service. I would suggest to keep looking. Ordered 24 days ago, still waiting for my order.
Very Very slow delivery times
I ordered 12 bottles of port in November, which took 3 weeks to arrive, (timed from placing the order), when i got in touch with them I was told they would arrive no later than the Wednesday, I finally received them the following Tuesday. It's a shame because the ports are really good. So i decided to give them another chance. I ordered 23 different bottles of wine on the 26th November, bad, I am still waiting, it is now the 12th December, I have been given a tracking number, but there is no sign of my wine order on the DHL site, (No result found for that tracking number). When i spoke to them they said it was too early??. Will I get it for Christmas? who knows. This could be an amazing site to order wine from as the choose is really good, but they need to sort out there deliveries. I don't think I will be ordering from them again unless I can have some reassurance about delivery times. They also said they would contact me today, still waiting.
After half a year I still have receive…
After half a year I still have receive money for two broken bottles. No response from uvinum when asking about the case. Poor communication.
Positive experience - would use again
I placed an order for 12 bottles of spirit and then came across some of the bad reviews on here so waited in the hope mine would be one of the positive experiences. I can happily say that it was a positive experience from start to finish. Excellent communication throughout and the items arrived within expected delivery times (5-10 days). Once i'd placed the order I had realised that I had been charged a non-sterling transaction fee by my bank despite appearing to be paying in £ on the uvinum website. Customer service were excellent, confirmed i'd been charged in Euros for which they apologised and refunded the difference swiftly.
Poor completion of orders.
Four orders now placed and 2 unable to be completed. Quick to take money but slow to refund. My advice is to pay by PayPal because at least you will,be able to open a case immediately for a refund.
Reply from Uvinum
Dear Julian, we think we know what two orders you are refering to. All your orders were of The Macallan Edition Series Nº3 and Nº4, is that right? These two whiskies are very much sought after by the collectors and whisky enthusiasts (especially the nº4 since it has been released this summer) and they are quickly sold out. We are sorry if two of your four orders could not be honoured and had to be refunded. This kind of inconvenience happens sometimes in our site but only when our customers place too many orders within the hour!
Ordered some Apple vodka- it's came…
Ordered some Apple vodka- it came promptly and safely. Really impressed with the service - no issues at all, thanks guys