Pepper Reviews 262

TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality of the products, finding them well-designed and comfortable, especially for those with smaller bust sizes who have struggled to find well-fitting bras elsewhere. People often praise the fit, noting the absence of cup gaps and the confidence the products provide. However, some people were dissatisfied with the product's quality for the price, mentioning issues like sharp stitching, material pilling after delicate washes, and metal components deteriorating quickly. There are also concerns about inconsistent sizing, particularly with swimwear and knickers, and some customers reported receiving worn or incorrect items. Additionally, some reviewers experienced difficulties with customer service, citing unresponsiveness and challenges with returns and exchanges, especially for international orders.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. While many reviewers express satisfaction,... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the products, with... See more

Order

Users describe ambiguous interactions with order. While some customers found the ordering process fast and... See more

Price

Reviewers mention ambiguous feedback about price. Many customers find the products overpriced, citing issues... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the prompt, helpful, and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Shocking quality for the price point. I’ve never had bras come apart so quickly. I bought 3 and there’s issues with all of them. One had sharp stitching on the strap that was/is really uncomfortable.... See more

Company replied

Rated 2 out of 5 stars

As much as I do love my 2 pepper bras, the customer service this time around has been awful. I accidentally placed an order and read that I could cancel it within an hour. After talking with AI severa... See more

Company replied

Rated 2 out of 5 stars

Previously bought Zero G Wirefree bras in Oct 2024 and they fit perfectly, however, the same size and style i got this time are wider (cover more on the upper side of bra), which is uncomfortable.... See more

Company replied


Company details

Written by the company

Small-chested bodies deserve to be celebrated. We’re here to do just that—exceptionally fitting bras designed for AA, A, and B cups.


Contact info

3.1

Average

TrustScore 3 out of 5

262 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 91% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Red Flags - Copper Fasteners, No Refunds, No Reviews, Expensive

Copper Warning - The metal on all Pepper bras have cheap coating that completely comes off after a few weeks, revealing cheap copper fasteners. If you are allergic, you now have green/blue bras and skin with terrible burning, itching, and irritation. Other bra manufacturers use hypoallergenic metals.

No Refund - Pepper will not give a refund for this issue, only a pity 20% off merchandise you can't wear.

No Reviews - Peppers website does not allow reviews. This prevents people from seeing the real issues.

Expensive Trash - Each bra, even on sale, is $55-85 and becomes unwearable. There is no fix to this issue, only the garbage can.

March 1, 2026
Unprompted review
Rated 2 out of 5 stars

Return fees are extreme!

Ordered the Lift Up Bikini Top in 34A. Cup sizing was perfect but the band was super tight. No international exchange so I had to return to re-purchase the 36A. Was v. grateful that the return fee was waived. However purchased the 36A and the cup sizing was really odd - didn't fit at all with significant gaping. Band size didn't feel much bigger. Will have to return and lose 1/3 of what I paid in return fees :-(

May 22, 2026
Unprompted review
Rated 3 out of 5 stars

Very mid.

Since it seems that Pepper doesn’t allow negative reviews on their site, it’s important to get the word out elsewhere. The bras are fine. That’s it. They’re ok. The padding is awful and doesn’t stay put. Also, one of mine bunches up on the sides. They work for smaller chested ladies, but overall you can find better, especially for the price.

April 6, 2026
Unprompted review
Rated 1 out of 5 stars

The bras are one of THE most painful…

The bras are one of THE most painful bras i've ever tried on. I really wanted to like these bras, I am part of the itty bitty community and was glad a bra was made for us. But when I tried the MVP Multiway Strapless Bra, it was way too tight. I did not realise how bad it was until I took the bra off at the end of the day and noticed I was peeling it right off my skin. I saw the marks, it was terrible it was red, and it left a scar.

I am utterly disappointed, and to think I had spent $212 on such poor quality bras. I had the same experience with Limitless Wirefree Scoop Bra Buff and I was sure I followed the sizing guidelines exactly.

As for the Lace Lift Up Bra Black, not only was it tight around the band, but the bra was breaking apart at the lace around a year. I've not had such poor quality bras, I find myself AVOIDING these bras in my drawers now. Such a shame.

April 30, 2026
Unprompted review
Pepper logo

Reply from Pepper

Hi Kimberley,

We’re so sorry to hear about your experience. That’s not the standard we aim for at PEPPER. We’d really like to look into this further and make it right. Could you please email us at cxadmin@wearpepper.com with your order number so we can assist you directly?

Pepper X

Rated 1 out of 5 stars

Poor quality product designed to last 1 year

I wrote to Pepper about a bra purchased in 2024 (within 2 years) which has its stitching on the strap coming completely apart. They said that any replacements or refunds are only available in the first 12 months. They said- "To keep the best fit and comfort, many customers find it helpful to refresh their bras every 6-12 months so they maintain their shape and performance." For such an expensive product- I assumed it would be high quality, and last at the very least 4-5 years minimum (2 is a bit of a joke). Don't buy from this company! Fast fashion at its finest.

April 28, 2026
Unprompted review
Pepper logo

Reply from Pepper

Hi Halina,

We’re really sorry this has been your experience. We know how frustrating it is when something you rely on doesn’t hold up the way you expected.

Bras go through a lot with regular wear from stretch and support to washing, and over time, that can naturally impact their lifespan. Many bras do last around 6–12 months, depending on how often they’re worn and how they’re cared for.

That said, we never want anyone to feel dismissed or unheard here at PEPPER. We’ll be following up on your concern shortly.

Pepper X

Rated 1 out of 5 stars

THIS IS THE ABSOLUTE WORST PLACE TO BUY…

THIS IS THE ABSOLUTE WORST PLACE TO BUY AYTHING FROM. I HATE THAT I HAD TO EVEN GIVE THEM ONE STAR. I PLACED AN ORDER OVER A MONTH AGO AND I HAVE NOT RECEIVED MY ORDER AND I HAVE WRITTEN COUNTLESS EMAILS AND NO ONE HAS GOTTEN BACK TO ME. DO NOT BUY ANYTHING FORM HERE!!!!!!!!!

April 23, 2026
Unprompted review
Pepper logo

Reply from Pepper

Hi Christina,

We’re so sorry to hear you haven’t received your order. That’s definitely not the experience we want for you.
If you could please email us at cxadmin@wearpepper.com with your order number, we’ll be happy to look into this and get it sorted out as quickly as possible. Shipping times can vary by country, so we’d like to review your tracking details to confirm your order's current status and ensure you receive your order.

Pepper X

Rated 4 out of 5 stars

I saw mixed reviews on pepper bras

I saw mixed reviews on pepper bras. I decided to try it anyways because my boobs aren't super small but they are teardrop shaped so majority of my breast tissue is at the bottom which creates the annoying gap in most standard bras. I got a balconette style bra in a 36B and after shipping it came to a little over a hundred bucks. I was pleasantly surprised when I put it on because it fit well and actually made me look fuller on top which I am not used to. Ive never had a bra that actually fit before. Theres no gap, its quite comfortable and flattering. It feels very feminine. I generally wouldn't spend that much for one article of clothing but I feel it was worth it for the quality and overall fit of the product on me. I would recommend this brand for women with more natural fullness underneath that get a gap with regular bras.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

A very good hotel

We have been coming to peppers Marysville twice a year as often as we can since it was Vibes.
We were there from the 3rd of march to the 6th 2026
It was great , the food , what a chef wow.
It is such a relaxing place and the staff they are just great none more than Karyn the manager she is incredible such a caring no fuss lady (thank you Karyn)
A place to go to for a very good stay.
Thanks to all

March 3, 2026
Unprompted review
Rated 1 out of 5 stars

Drastic quality downgrade since 2021

I had a solid experience with them in 2021 so I came back again in 2026 - but to a DRASTIC DECREASE in product quality. Like night and day drastic. I was so disappointed because when I previously purchased from them I did actually really enjoy the fit. Now it’s back to the search for the perfect brand.

March 3, 2026
Unprompted review
Pepper logo

Reply from Pepper

Hi Kylie,

Thank you so much for sharing this. I’m really sorry to hear that your recent experience felt so different from your 2021 purchase. That’s definitely not the impression we want to leave.
I’d really love the opportunity to better understand what felt so drastically different this time. When you have a moment, could you please email cxadmin@wearpepper.com with your order number and a bit more detail about what you experienced? That will allow us to review everything closely and see how we can best support you.
We truly appreciate you giving us another try, and we’d love the chance to make this right.

Pepper X

Rated 5 out of 5 stars

32AA / XS 38yrs MN Native

I have purchased a total of 11 bras now. My favorites are the "Supima cotton wirefree" (2) and the "Limitless scoop wirefree" (2). They are incredibly comfortable for work and lounging. When it gets warmer, the "FeelGood wirefree T-shirt" (3) enters my regular rotation, as well. The "Classic all you" (1) is pretty comfortable and great for summer but after a while the underwire irritates me. I have a "Supima cotton lift up" and a "Boost lift up strapless" as well. The strapless has been for special, dress-up occasions and the cotton lift has an underwire that I'm not a fan of. Last I have the "Zero-G wirefree lift up" that I can wear longer than the underwire lift ups but it is uncomfortable after a while, as well. I think I need to try adjusting it differently. I'm very happy I found a company that makes bras that actually fit me! It's a game changer to have clothes that fit and encourage self confidence 🙌

October 26, 2025
Unprompted review
Rated 5 out of 5 stars

Finally a fit made for me

Most amazing bras I have ever bought. I have live most my life in sports bras because nothing ever fit or was comfortable. Finally I can love my body and feel feminine in it. Cannot wait to buy more.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

I love all things Pepper!

I love every single bra I’ve purchased from Pepper. They get me and my small boob needs! My latest purchase, a lift up bra in two tone lace is no exception! It’s comfortable, sexy and great quality. Love it!

January 16, 2026
Unprompted review
Rated 1 out of 5 stars

There is no thing as customer service…

There is no thing as customer service for pepper bras. When you leave an email, you are replied back by AI - not a person, just a "blow you off" tactic. I ordered, paid with an electronic pepper gift card, can't track the order and also can't access my gift card to see if this company took the cost away from my gift card balance. For as much as they charge, you'd think they would at least have a phone number that you can call. Believe me I tried, but according to google, there is no number to call. Just an email that gets answered by AI. Don't waste your time, money or gift card on this company. Seriously disappointed!

January 16, 2026
Unprompted review
Pepper logo

Reply from Pepper

Hi Jayna,

Thank you for taking the time to share your experience. I’m really sorry for the frustration this caused. That’s not the experience we want anyone to have, and we appreciate you bringing it to our attention.
While we do use AI to help with common questions, our live agents are always available during business hours to provide support. I tried locating your order with the information available but wasn’t able to find it on my end.
Please email us directly at cxadmin@wearpepper.com with your order or gift card details, and we’ll be happy to help get this resolved as quickly as possible.
Thank you again for reaching out, hoping to hear from you soon!~

Pepper x

Rated 5 out of 5 stars

always a great shopping experience

always a great shopping experience with pepper since my very first purchase, they go above and beyond with their products and customer service. I will continue to shop at pepper as long as the girls need a roof over their heads!

November 19, 2025
Unprompted review
Rated 1 out of 5 stars

I tried to return 2 items and they lost one of the items (never got a refund!)

I tried to return 2 items. I requested the refunds at different times from the same order and this generated two return labels. I figured it would be easiest to put the items in the same package since they were from the same order, however this complicated things. They gave me a refund for one of the items. The other item they have not located and since it's not in their possession, I have not gotten a refund. I have reached out to the company multiple times and they keep saying they need to receive it at the warehouse, which is understandable, but it's been over a month now. Every time I email them they give me the same answer that it needs to be located at the warehouse and attach a link at the end of their email to sell new items. I'm starting to think I will never get my $50 back because of a simple mistake and lack of help on their end. Plus I honestly think it's lost now. I'm displeased with the customer service. And no I don't want to buy the newest greatest and latest when I'm trying to get my refund.

December 6, 2025
Unprompted review
Pepper logo

Reply from Pepper

Hi Ena,
Thank you for sharing your experience. We are truly sorry for the frustration this situation caused and for the back-and-forth you encountered while trying to resolve it. That’s not the experience we want for any customer.
I want to confirm that we have now fully refunded you for both items, including the one that appears to have been lost in transit. While the warehouse was only able to locate one item initially, we’ve gone ahead and honored the full refund so you’re not impacted by what was clearly an honest mistake.
You should have already received a confirmation email for the refund. If you have any trouble locating it or need anything further, please don’t hesitate to reach out to me directly at cxdmin@wearpepper.com. I’m happy to help.
Thank you again for your patience!

Pepper x

Rated 5 out of 5 stars

The lift up bra is perfect for me

The lift up bra is perfect for me. The sizing chart gave me the right size and fit. They do what they promise: a bra that lifts and is also super comfortable and no gaping. So happy I found them. Pricey but worth it!

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

LOVE the Zero-G Wirefree Lift Up Bra in Buff

I got the Zero-G Wirefree Lift Up Bra in Buff as part of the Lifted & Loved Bundle. I love that it fits so well (no gaps) and that it is so comfortable. It does not have wires but somehow it is still able to give the look and support of a lift. Highly recommend!

January 4, 2026
Unprompted review
Rated 1 out of 5 stars

Sizing is not accurate

Sizing is not accurate. They increase the band size without telling the customer. Also they are known for deleting and blocking bad reviews on their website and social media. So all the positive stuff you see is completely biased. The bad reviews are just deleted.

January 2, 2026
Unprompted review
Pepper logo

Reply from Pepper

Hi Ella,
Thank you for taking the time to share your feedback with us. I looked into our system but was unable to locate an order under your name. If you are open to it, please feel free to reach out so we can better understand your experience and assist you directly.

When it comes to sizing, our designers work closely with our technical team to continually improve fit across styles. Because every body is different, and materials such as cotton and elastane etc. can affect how a bra feels, sizing may vary slightly depending on the style and personal comfort preference. Some customers prefer a more snug fit, while others prefer a more relaxed feel, which is why we also recommend sister sizing to help find the best match.

We would truly love the opportunity to help you find a fit that feels right. We offer a complimentary virtual fitting where one of our fit specialists can take precise measurements and provide personalized recommendations. If that sounds helpful, please email us at cxadmin@wearpepper.com
and we will be happy to set it up for you.

Pepper x

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