ZIPTRANSFERS Reviews 9,153

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 1,114 reviews, reviewers had a great experience with this company. Customers consistently praise the service for its professionalism and reliability, highlighting the helpfulness and friendliness of the staff. Many people appreciate the ease of the booking process and the overall smooth experience, frequently noting the punctuality of drivers and the comfort of the vehicles. However, some customers also noted issues with the delivery service, experiencing delays or difficulties in locating their drivers upon arrival. A few other people also felt that the booking process could be inconsistent, with some instances of vehicles not matching what was booked or last-minute cancellations due to supplier problems.

What people talk about most

Service

Consumers find service to be positive. Many reviewers praise the efficiency, professionalism, and reliability... See more

Staff

Reviewers highlight positive aspects of staff. Many customers praise the drivers for being polite, friendly,... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise drivers for being on time,... See more

Location

Reviewers mention ambiguous feedback about location. While many customers praise the drivers for being on... See more

Booking process

Clients share ambiguous opinions on the booking process. Many reviewers found the booking process easy,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used Zip Transfers for years now and always been satisfied with their service of return transfers. This year in March we arrived in Hurghada, Egypt and after booking a 6 seater mini bus for 4... See more

Rated 4 out of 5 stars

Unfortunately the driver was not there when we arrived but a quick call to the office in Las Palmas to English speaking staff sorted the matter. As it turns out there was a massive traffic jam on appr... See more

Rated 5 out of 5 stars

We have been using this company now for 8 years, never a problem. They are very professional and friendly drivers.we a,ways book a return transfer, If ever they are delayed for any reason they always... See more

Rated 5 out of 5 stars

Can't imagine there's a better company than Zip for all matters concerning airport transfers.Reliable,good vehicles and really pleasant and knowledgeable drivers.We've used them for years and have nev... See more


Company details

  1. Taxi Service

Information provided by various external sources

Ziptransfers provides you, your family and group of friends with low-cost transfers from the airport to your final accommodation, resort, hotel, apartment or villa. Let us arrange a safe, reliable and hassle-free airport transfer for any group size and start your holidays smiling!


Contact info

4.2

Great

TrustScore 4 out of 5

9K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Very happy with the service

Very happy with the service. Driver was friendly and waiting for us at arrivals. Safe drive to the hotel. Emailed to cancel the return because we got an offer of a lift and got a quick response to say yes and refund offered. Excellent.

May 12, 2026
Unprompted review
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Rated 1 out of 5 stars

Avoid ZipTransfers

I booked with ZipTransfers for my parents for their transfer from Alicante Airport. Their flight (EZY5705) arrived only 26 minutes late.

While they were still waiting to disembark, my father received a call from a member of their team asking their whereabouts. After explaining that they had just landed, he was informed that the driver would be leaving as he needed to travel to Barcelona, and that they would need to arrange their own transport.

This is completely at odds with the information provided on their website

Their policy clearly states that drivers monitor flight delays and will wait accordingly unless delays exceed two hours. In this case, the delay was minimal and well within their stated terms.

I find it unacceptable that two elderly passengers were left stranded under these circumstances. My father is nearly 90 years old, which is precisely why I chose this service, for reliability and ease of travel. Instead, they were placed in a stressful situation and forced to arrange alternative transport themselves. As a result, my father paid €172.50 in cash for a taxi.

May 10, 2026
Unprompted review
Rated 5 out of 5 stars

No need to look elsewhere.

Can't imagine there's a better company than Zip for all matters concerning airport transfers.Reliable,good vehicles and really pleasant and knowledgeable drivers.We've used them for years and have never been let down - including our latest excursions to and from Hurghada Airport this April.Their rates are pretty competetive too.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect experience on both legs of the…

Perfect experience on both legs of the Journey, from Alicante to Benidorm and back.

The first driver was stood in the arrival hall waiting with the name displayed, he took us to a waiting area while he went and got the van which was an 8 seater Mercedes (same as return).

The return van turned up on time and took us to the airport.

Both vans were immaculately clean. Drivers friendly and helpful.

I will definitely use them again.

May 4, 2026
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Rated 5 out of 5 stars

HIGHLY RECOMMEND

HIGHLY RECOMMEND
Great service 5 th time using Zip for our holiday always on time Drivers always polite and very helpful with bags cars/bus spotless highly recommend

April 26, 2026
Unprompted review
Rated 5 out of 5 stars

My driver made contact with me as I…

My driver made contact with me as I landed, as I went through security he again messaged me, letting me know where he was, he had my name displayed and he offered us water or boiled sweets, I highly recommend

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company. Easy to book. Competitive pricing and excellent service. Taxi arrived on time and the driver was pleasant and professional.
Already booked them again for our next trip

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect


Easy to find the reception at the airport with instructions given, friendly man sent for the driver straight away. We were a party of four and was expecting a normal taxi but, we were taken to his 52 seater coach. Driver was lovely and amusing, would use them again.

March 7, 2026
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Rated 5 out of 5 stars

Excellent service - hassle free

Excellent service provided by ZipTransfer. Driver waited for our group to come through Border security. On arrival the driver displayed a white board showing main passengers name. Drivers for both journeys (arrival and departure) were polite and friendly.
I would highly recommend ZipTransfer to anyone travelling to Krakow. I also noticed that ZipTransfer are in other countries. Definitely use them again. Extremely efficient with good email communication throughout.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great

Transfers from and to the airport were very good, no problems and very easy! Thank you, will definitely book again.

March 3, 2026
Unprompted review
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