Instalation target not met and with a big delay

At the time of hiring the service an activation date was planned.
It's already over a month and I still don't have internet
There have been 3 visits and I lost 2 days of holidays.
First visit. The technician from Proximus came on time and said no service was reaching my apartment and I have to wait until next week for a new visit to make a repair in the basement
Second visit. Planned from 9 to 12. Nobody came. Nobody called. I waited in the reception of the building to avoid excuses.
EDPNET was not able to explain why and to increase the frustration the feedback was that a technician was in my premises. This is no true, nobody showed up nobody call in case the person was lost. 1 day of holidays lost for nothing
Third visit. The Proximus people showed up at 9:30 and worked until 3 p.m. and as per them the line is fixed and I have signal in my apartment but EDPNET canceled the service with Proximus so they have to reactivate it once they receive the order. I was hoping that should take 1 day max but after 2 days still not even an explanation of the status. The best I got by chat (no answer to my email) is that they are checking and will come back to me
Every time I contact EDPNET by phone, chat or mail I have the impression that I know more than them about the case and situation. There is a ticket number and multiple communications. I would expect they would have a log and would be able to easily know were it stands and what is the status and next steps. It is not the case
I would like to know when I can have clear information and when will be my service activated
Looking forward to evaluate the product because the initial installation service was a big disappointment