SomHthing Fishie here

Be very careful of this company. 1.) You may have seen the competitive advertising for autopecasonline24.pt – it is the same company. 2.) Strange how all the favourable comments do not have a picture of the sender were as complaints do. Very few people write to say how wonderful a company is, why so many here. 3.) It seems that there are no offices or staff in the countries they offer just and auto-switching to Berlin. 4.) You are expected to pay the return cost even if it is their mistake. 5.) Their technical back-up is very poor.


Then why did your staff and technical support know the OEM number rather than ask me for it. It is not every one who understands and knows in intimate working of the parts industrie further underlining your staff's poor training, experience and customer support all of which raises suspicion of the competence and integrity of the company, staff, service and parts supplied



In response to your request for order number suggest you start with O/N 21241851 and follow this through. As for your autopecasonline24.pt the connection was from the payment request...Strand how a UK company will supply once professional technical check show that two types are fitted to this model whilst Auto-Doc true to insist what they have supplied are correct until I have to prove they are wrong.



You are correct that there are two variations of brake pads fitted to this model, however have worked in the repair and management of construction equipment companies such as your would be issued with concise and extensive catalogues from Filter and Brake component manufacturers from which various cross references are listed including the OEM number. It was your staff who requested me to supply the OEM number, to which I question the validity of your technical service support. I then located on EBay, a more professional company who listed the OEM Number which I forwarded to your company. Af for the repturns, the mistake was yours due to poor staff training and education. You initial instructed then instructed me to return and my expense, the in correct parts before dispatching the replacement even though I suggested you arrange collection on receipt of replacements which your refused. The nearest DPD office is a round trip of 360 kilometers = € 36.98 in fuel + tolls .to get a €19.35 refund. It is obvious that your company and the associated partners have an appalling and questionable customer service response added to which your technical service support seems to have little or no experience in administering a parts service operation.in respect of cross references and manufactures anomalies.