Highly disappointed
I am a Monese customer for more than 3 years, personal GBP account, EUR account and Business account. As you can understand, I trusted Monese a lot to rely on them for everything I do with money.
I am sorry to say that I am not happy with Monese any more and particularly unhappy with their customer support.
I 've unable to receive money for almost 2 months and recently tried to transfer money between my accounts without success. S**** happens but what is frustrating is that I was waiting for 5-6 days to get an explanation. The answers I received were almost robotic, the person that replied to me didn't even read what I sent. So, 5 more days for the next answer which was also wrong. We are still counting. I have emailed them, chatted, called, requested to be called back, nothing worked.
During the days of Brexit and while Monese's accounts are not protected by FSCS, I would expect a service that is more trustworthy.
We're very sorry for any inconvenience caused to you because of this. We always aim to provide customers with the best experience possible, but sometimes isolated situations might happen.
Our Team has recently got in touch with you to clarify and resolve the situation. We kindly ask you to communicate with them directly as we cannot comment on any account specifics on a public platform.
We appreciate your understanding.
All the best,
The Monese Team