Review of Monese
BLOCKED ACCOUNT
They blocked my account saying that monese only works in Europe, but I’m a Italian resident and I provided the documents when I registered. I sent already 7 mails to them and didn’t receive a reply yet, what is this bu*****t? Account blocked with money inside meanwhile I’m travelling, so you can immaginate the anger.
Reply from Monese
Hello Emanuel,
Our sincerest apologies for any inconvenience caused to you in this situation. Please know that accounts are only suspended to comply with the relevant regulations. You can always find more details about it in our Terms & Conditions at monese.com/terms - sections 14 and 15.
We notice that our Support team has already got back to you. We recommend you to kindly reply to their email directly to discuss your account further, as we cannot comment on any account specifics on a public platform.
We appreciate your understanding.
All the best,
The Monese team
Our sincerest apologies for any inconvenience caused to you in this situation. Please know that accounts are only suspended to comply with the relevant regulations. You can always find more details about it in our Terms & Conditions at monese.com/terms - sections 14 and 15.
We notice that our Support team has already got back to you. We recommend you to kindly reply to their email directly to discuss your account further, as we cannot comment on any account specifics on a public platform.
We appreciate your understanding.
All the best,
The Monese team