Review of ChemistDirect.co.uk
CBD drops
Ordered CBD drops. Established from emailing manufacturer the product contains CBN oil 0.91% and THC 0.03% which can cause positive results for cannabis use in drug tests. Notified Chemist Direct that the listing is not accurate and I can not use the item. Item is sealed/unused Chemist direct want me to pay return postage. Had the item been described correctly I would not have purchased the item. I will be contacting trading standards should senior manager not contact me.
Reply from ChemistDirect.co.uk
Good Morning Ravi Anand,
Thank you for your recent communication.
We are so very sorry to hear our full ingredients list was not supplied online for the product you had purchased.
Please be assured these are not our normal services and we have raised these errors with our website team to ensure this information is stated online.
Thank you for informing us of this information which allows us to correct this onsite and helps us to improve our services.
I believe our customer services team emailed you back regarding a returns and as this was a fault our end this returns would be at our cost. However please dispose of this item and a refund has now been issued for you which will appear in your account within the next 1-4 working days.
Once again please accept our sincere apologies for the inconvenience caused to you.
For further assistance please do not hesitate to contact myself direct; clare.barker@chemistdirect.co.uk
Have a lovely day.
Best Wishes,
Clare B
Customer Care
Chemist Direct
Thank you for your recent communication.
We are so very sorry to hear our full ingredients list was not supplied online for the product you had purchased.
Please be assured these are not our normal services and we have raised these errors with our website team to ensure this information is stated online.
Thank you for informing us of this information which allows us to correct this onsite and helps us to improve our services.
I believe our customer services team emailed you back regarding a returns and as this was a fault our end this returns would be at our cost. However please dispose of this item and a refund has now been issued for you which will appear in your account within the next 1-4 working days.
Once again please accept our sincere apologies for the inconvenience caused to you.
For further assistance please do not hesitate to contact myself direct; clare.barker@chemistdirect.co.uk
Have a lovely day.
Best Wishes,
Clare B
Customer Care
Chemist Direct