Review of eviivo
Unable to set up automated invoicing...
Since they changed their invoicing systems around March 19, Eviivo still cannot set up their systems to send me their monthly invoice to the correct business email address!! So i have to ring in every month to request an invoice. I'm approaching double figures on the number of support calls I've made via telephone. Chat is too slow and they never get the point - they just do a work around and send me the invoice manually. Email raised support tickets haven't been answered. The root caused is never fixed and although I've asked several times for it to be investigated, it never has - until today. Today I got a response - to find they've investigated the wrong email address....... !!
Reply from eviivo
Hi Nigel, we're sorry that you have had to get in contact for your invoices each month and understand that frustration. I understand that our team are already in touch to help to rectify the issue with our Finance Team and email provider and will be ensuring that we stay in touch with you on invoicing day to ensure you receive this correctly !