No Meal Received, No Refund as Requested!!

The week of 2/12/21, I never received my order due to the winter storm. I have contacted Home Chef 4 times requesting a refund to my credit card so that I can cancel my account. This is not the first time I have had shipping issues with Home Chef. Their customer service rep, Lara, and her lackadaisical attitude about the fact that I rely on that weekly shipment and there was no food in our grocery stores in TX, on top of lack of power and water, is the straw that broke the camel's back. Now Home Chef has added a credit to my account, for a future order, when I made it clear to Lara and in subsequent requests that I want to cancel my account . It's apparent they are attempting to strong arm me into keeping their service. I am beyond over it with them. As it was too late to stop my 2/19/21 shipment, I received it and the bell pepper they sent with one of the meals was moldy. As other reviewers have stated, the recipes started being repetitive. I have been a customer since late 2019, but I am no longer interested in giving this company my money.

UPDATE: Called HomeChef and sat on hold for 10 minutes before hanging up ... no warm body, nothing. I will take my credit for one final order with them and then cancel my account. Bye.