Lock my account for nothing
Lock account for nothing
[DigitalOcean] Ticket #04657011
I dont have other accounts!
Email :
Hello,
Thank you for registering for a DigitalOcean account. Our automated security tooling identified patterns that suggest your account is not eligible for activation, which resulted in an account lock. After review by our support staff, we have determined that restoring access to your account will not be possible.
If you feel your account was locked in error you can take action! Please provide us with additional information about how you plan to use our platform including potential resource requirements. Additionally, if you recently opened multiple new accounts with us, could you please clarify why you have created an additional account rather than use our Teams feature?
Additional edit:
They unlocked my account. I'm add some points to rating.
Greetings from the DigitalOcean team! We hope this email finds you in great health.
Initially our automated security tooling identified patterns that suggest your account may not be eligible for activation.
I have just conducted a manual review of your account and have identified these as false positives. Your account is now unlocked and you should be able to use it as normal.
If your payment method was removed or not successfully added you will have to go through the process of re-adding a card to your account or making a PayPal deposit. Any amount previously charged on your PayPal account or card has been refunded and will reflect in 5-10 working days.
Please let us know if you have any additional questions, and have a wonderful day!
Warm Regards,
Shahroze
Developer Experience Specialist
DigitalOcean Support
Greetings from the DigitalOcean team! We hope this message finds you in good health and time.
We would like to thank you for sharing the ticket number with us. We have escalated the issue to our Support team for review and we'll be following up via the ticket.
We do acknowledge that our security systems do a great job, however, legitimate users can be affected as well.
We appreciate your patience while we work through this.
Thank you,
DigitalOcean