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The gross incompenence of this company could of cost me an engine
Ordered a cam belt kit on 27/10 arrived on 4/11 order no 24617598 opened the box and to my horror noticed one of the bearings was used, please HOW do you get that so wrong? I sent an email immediately with pictures, they didnt bother to reply on the 5th, ignored my messages on messenger, so I wasted more time emailling again on the 6th. Then they replied asking for more pictures probably to prove it wasnt my used one which I have sent, again. I was going to wait until they had a chance to sort it out but no. HORRIBLE service that warrants this review.
So just an update of how this car crash customer service is working or not as the case may be, I have sent a total of 15 pics, including all the parts, this is apparently still not enough, well it is for some customer service reps but not others. Up to date I'm emailing 4, 5 if you include this reply, one is saying send all the parts back, another is still investigating with his manager and needs more pics, one is sending the part foc with no return, and another is wanting it sent back with a return and have just received instructions for a return. Progress!
Thank you for your feedback!
We are sorry to hear that you are not satisfied with the level of service received. To enable us to investigate the concerns you mentioned, could we please ask you to provide your order number.
Best Regards,
Autodoc Team
Thought long and hard about this review…
Thought long and hard about this review but believe it is justified.
I have bought around 10 batteries from Tanya, delivered to both UK and Portugal, with absolutely no problems up to now. I wont be buying anything else. In August I bought an inverter delivered to Portugal, I needed it quickly, it was faulty, it took weeks to get it collected (No fault of Tanya but use a rubbish collection company) and total time to get tested and a refund was 6 weeks, I was told it would be 7-10 days, I had to message and message and based moving around a huge generator on the time frame.
Since then my big numax leisure battery has failed within 18 months, the return of that is impossible and I didnt even bother contacting, instead I ordered a Rolls off grid battery from Tanya but they called to tell me they no longer deliver to Portugal, I have had at least 3 big batteries delivered here but they wouldnt offer me another brand. So Tanya, you dont want my business but you can have my review.
Next day delivery to Portugal!
Next day, UK to Portugal for a fiver!
Amazing service.
Perfect!
I live in Portugal, ordered 4 boxes of spares in total, always within a week, usually a few days and its with me!
Thanks, will certainly be using again
Professional
I've used lots of contact lens suppliers. Delivery was swift (here by next day) and goods well packed.