Paul
New website is awful
This used to be a great site - a fair number of surveys and reasonable payments. However, since they have "improved" the website it has become a nightmare. Although there are still quite a few surveys take forever to load which means you have to spend twice as long doing the surveys for the same money. Unless they improve it I will wait until I reach the £25 threshold for payment and not bother to do any more.
Would be better if they didn't make it so difficult to contact customer services
Like many others my flights were cancelled because of covid. It was impossible to find how to obtain a refund via the Opodo website, they don't publish an email address and trying to get hold of anyone on the phone is a nightmare. I therefore wrote to them at their UK HQ in Hammersmith and, needless to say, got no reply. So far so bad. I then found their CEO's email address on ceoemail dot com and wrote to him. TBH I wasn't expecting a reply from him either, but wanted to be able to show my credit card company I had tried everything before requesting a chargeback. Much to my amazement I received an email from customer services the following day which was full of apologies and saying my case would be investigated urgently. To my even greater surprise I received another email a week later saying I would be refunded in full, which happened the following day. I think that is great service, and would have given them 5 stars if they just made it easier for people to contact them. I don't know why they don't - it might mean they get fewer bad reviews.
Avoid at all costs
Like so many others, having done surveys for them for years without any problems I suddenly discover my answers are no good. Apparently I also have multiple subscriptrions of which I was unaware. Coincidentally, I had also almost reached the level for payout. These companies really should be ashamed of themselves and deserve to go out of business.
Our Christmas cancelled thanks to Medicspot
Test kits for our group of three were handed over to a pharmacy at noon on Friday 18 December in readiness for a 6 am flight on 21 December. Despite being initially promised the results would be available by 11 pm on Saturday 19 December, then 11 pm on Sunday 20 December one result came through at 12.30 am on Monday 21 December, the second at 3 am and the third has never arrived. The result is three missed flights, Christmas ruined and over £2500 spent on airfares, car hire and accommodation wasted. This level of service is completely unacceptable and, assuming travel insurance companies pay out, they should recover the costs from Medicspot.
Fantastic service
I had never leased a car before, so was initially a bit apprehensive. However, I needn't have worried because the service was second to none. Marianne, Nicola and Carmel were absolutely fantastic making regular contact to ensure everything went smoothly, which it did. Nothing seemed to be too much trouble for them, and they replied promptly to any queries I had. I would have no hesitation recommending this company and will certainly consider using them again.
Highly recommended
Having never previously sold a car online, or even heard of this company, I was a bit apprehensive at first. However, they were absolutely fantastic. They got me a far better price than similar companies and constantly checked to ensure everythig was going well with the purchasing dealer. There was a slight hiccup when the dealer failed to reply to my emails and phone call, which they sorted very quickly. The sale and collection of the car went smoothly and I was paid the agreed price within 30 minutes of the driver arriving to collect the car. Highly recommended.
Highly recommended
Great site. Surveys aren't too long and, unlike others, if you're occasionally screened out this happens very quickly not after you have given them your life history. An even bigger bonus, again like some other sites, is they actually pay out.
Thanks so much for leaving us a 5 star review - we really appreciate it.
Kind Regards,
Shirley
Previously good experience completely ruined by their reluctance to refund deposits
Having had a really good experience with them a couple of years ago we had no hesitation in booking again. Big mistake. Like others our two trips were cancelled, which is fair enough, but then the mysterious and previously never mentioned "lifetime deposit" was produced by them as an excuse not to refund our deposits. Everyone accepts that things can sometimes go wrong and nobody could have predicted covid. However, the measure of a good company is not how they behave when things go well it is how they react when things go badly. Unlike other tour companies they have done everything they can to avoid giving refunds. This is very short sighted because all it does is alienate customers. Based on their attitude I would never travel with them again
Avoid at all costs
Same experience as others. Have done surveys for them for several years without any problems. Then no surveys for a month so queried this. Initially I was told there was some unexplained problem with my browser and I was aske to provide details, which I did. Then they came back and said there were problems with the quality of my answers and my account was suspended. When I asked what the problems were there was, needless to say, no response. I am owed £20 so would advise to avoid at all costs.
Great company
Have been with them for a couple of years. Excellent app and have never needed to contact them. Their prices are very competitive and I strongly recommend them.
Very professional service - but it takes too long
We had a complaint about our travel insurance company refusing to meet a claim. The Ombudsman Service took an age to investigate (six months) but when they did they could not have been more helpful. The investigator was happy to discuss things on the phone as well as by email, and was professional and courteous at all times. The Ombudsman ruled inn my favour and instructed the insurer to meet the vast majority of the claim. Very pleased with the outcome, but just wish it could have been a shorter process.
Avoid like the plague if you want to be paid
Having been a member for ten years without a problem I was unable to cash out last week. I contacted customer services and received the same response as others - quality reasons and having more than one account. This is the first time I have been told my responses aren't good enough and I don't have two accounts. Fortunately I wasn't owed much, but I have wasted my time and worked for nothing. Strongly advise others to have nothing to do with this outfit - there are plenty of reputable survey sites out there.
Great service
Really pleased with the service. Ordered on Sunday and it arrived on Tuesday. Great quality product and good prices. Highly recommended and, should we ever need another remote, will certainly buy from them again.
Disappointing service
I had to make an urgent trip to Spain because of a family illness. Booked a car 5 hours before I was due to land and received an email saying the hire company was being contacted, but not to worry because bookings were honoured 99% of the time but if they couldn't get the car I wanted they would help me get another. An hour later I still hadn't heard anything so used the webchat to ask what was happening. Even though I had already provided booking reference etc I was asked for my full name, which I gave again. After hanging around for 20 minutes I heard nothing more and had to board the plane. When I landed I discovered I was one of the 1% they couldn't get a car for in one of Spain's busiest airports. The help finding an alternative car they offered was that I should rebook one. I know it was booked at short notice, but unfortunately illness doesn't always give a warning. It would be helpful, therefore, if they don't offer cars that aren't available and if they do then they should suggest alternatives which they say they will but don't.
It's quite clear from your feedback that you're disappointed and frustrated.
I'm very sorry that we're unable to offer you the solution and outcome you'd hoped for here. I apologise for any inconvenience caused.
Anne
Appalling customer service
We ordered some flowers on Monday but accidentally gave the wrong house number. As soon as we realised we used webchat to say what had happened and was told they would be delivered next day. They weren't so we rang - they would definitely be delivered the day after, but the weren't. Then tried email and got a reply saying they weren't responsible and we should contact the delivery company. Three days later we rang and were offered a discount code for next time - after all this there won't be a next time. The euphemistically named Customer Services then said the complainant had been escalated and a Manager would ring the next day (apparently s/he was too busy to speak now). When we asked for the Manager's name they hung up. Needless to say no manager, or anyone else rang. Then sent a formal complaint by email and received 2 contradictory emails saying (1) it was our fault for giving the wrong address (which we acknowledge) and (2) they would redeliver the flowers. As a week had now elapsed we said this was unsatisfactory and we wanted a refund. There then followed two more contradictory emails: (1) it was our fault (again) and (2) a refund would be issued within 3-5 days. Either this is a massive organisation with thousands of staff who don't speak to each other, which I doubt, or completely incompetent with zero interest in customer care. You decide - I know we have.
Unfortunately you have not provided a reference number. Please can you do so and we will be able to look into this for you.
Kind regards
eFlorist
Goods not arrived. Enquiries ignored. Dreadful customer service
I ordered a gas cooker on 16 March and paid £279.99, which never arrived. Phoned twice and was told new delivery dates would be emailed - nothing received. Emailed a named person in customer services twice - no reply. Emailed the Chief Executive - no reply. Wrote to Head Office and, three weeks later - no reply. Have now contacted my credit card company disputes team to get a refund. Quite frankly the customer service (or complete lack of it) is dreadful.
Hi Argos - thanks for your cut & paste reply. I'm not on Facebook or Twitter. However, as you have my order number, three emails and a letter I don't really understand what more information you need.
I am very sorry to read about the upset and frustration which has been caused by this order :(. I can appreciate that the service in which you have received is not the level which any would expect. Can you please contact us on Facebook or Twitter so that we can look into this further.
Please quote 'trustpilot' in your message.
https://www.facebook.com/argos/
https://twitter.com/ArgosHelpers
Jess
Dreadful customer service
Dreadful customer service. My gift vouchers were returned in August, after 2 complaints via Resolver I eventually received an acknowledgement. Despite registering online, an escalation by Resolver and an email to customer services there's still no sign of a reply or a replacement e-voucher. I will never shop with this outfit again.
Absolutely dreadful customer service
I rented a car via Expedia and there a large, unexplained charge ($355) has appeared on my credit card. I phoned customer services - in itself a frustrating experience - and on the se cond attempt was told to write to bfscrd @ expedia.co.uk and they would take the matter up with the car hire company. So far I've written to them twice and received no reply. I then tried travel @ expedia.co.uk and they didn't reply either. I tried the webchat - a waste of time - and finally wrote to the CEO Andy Washington on andywashington @ expedia.com, told him the story, pointed out his website says complaints would receive a reply within 48 hours and asking him to intervene. Guess what, three days later and I haven't received the courtesy of a reply. I've been an Expedia customer for 16 years, and have spent thousands on hotels and flights. Never again.
Great to get a reply. Thanks, just a shame it required a public forum to get one.
Itinerary 7173933249240
Thank you for your two answerphone messages. Rather than keep ringing please email me with your proposed solution. This has been dragging on for three weeks now and I would like it resolved quickly.
The explanation I received from Expedia was that I was charged an additional $335 was because I returned the car a week late. I replied immediately saying this was impossible because our return flights were booked via Expedia, and various I had proof of attending various things (business meetings, medical appointments etc) in the U.K. when, according to them I was still driving around the USA. One other important event during the time we were apparently abroad was the death and funeral of my mother-in-law. It would not be unreasonable to expect any normal company to reply immediately saying (a) they would contact the car hire company to ask them to provide evidence the car had not been returned at the correct time and, at the same time (b) expressing sympathy for the inconvenience caused at such a depressing time. Expedia's response was ..... nothing at all. I eventually got this sorted out by my credit card company, who were extremely helpful. I have used Expedia for nearly all my flights, hotels and car hire for 16 years and will never use them again. I understand that, with any large organisation things occasionally go wrong. However, what is important is what the organisation does to put them right. Expedia has absolutely no interest in resolving problems or assisting customers - I suppose they have so many they don't really care if they lose a few. As the only way of getting any response from them at all is to post a negative review on Trustpilot why don't they just post a link to this site to avoid customers and ex-customers wasting their time sending emails to their so called "customer services" who never reply.
Well, I did get a fairly instantaneous reply:
Hi Paul, our priority escalation team is working on your complaint and they will contact you shortly to discuss this further. Thanks ^M
Unfortunately, that's as far as it got. Despite the "priority escalation team" being on the case I haven't heard another word. Par for the course, really. Perhaps the "non-priority escalation team" will do better. I won't hold my breath.