David
9 hrs journey turned in 48hrs without…
9 hrs journey turned in 48hrs without any tangible explanation. Tap staff have seen so much flight delays, cancellations, missed connection to the extent that there’s no empathy. Also luck of forward thinking in addressing issues.
For a case to be heard by customer service officer, requires a waiting time of over 2hours.
Very disappointed 😞.
Customers Excellence
I have a reasonable ticket for my family summer holidays. I have few prompts to ensure, I was happy with the recommended hotel, car rental package and flights before each on the packages was finalised.
We have a great holidays experience - well done and keep up with the good work. I will continuously use your service and will recommend you to all because of your provision for value for money, good customer services and you continuous improvement towards supporting your customers.
Value for money
Value for money - cheaper deal than the airlines. Team of professionals who supported me,from the booking stage to addressing any concerns i had.