Nigel Wareing
Unable to set up automated invoicing...
Since they changed their invoicing systems around March 19, Eviivo still cannot set up their systems to send me their monthly invoice to the correct business email address!! So i have to ring in every month to request an invoice. I'm approaching double figures on the number of support calls I've made via telephone. Chat is too slow and they never get the point - they just do a work around and send me the invoice manually. Email raised support tickets haven't been answered. The root caused is never fixed and although I've asked several times for it to be investigated, it never has - until today. Today I got a response - to find they've investigated the wrong email address....... !!
Error after error after error....
I'm a landlord of a residential property, where the outgoing tenants had moved the gas and electric supply to EON. So as the tenants vacated, I inherited the supply. I rang EON and gave them the meter readings which all agreed nicely. 41 days later new tenants moved in and I again gave EON the meter readings. During the 41 days - with the property empty- I have now received 5 invoices (for amounts between £240 and £6), 2 letters and an email requesting updated meter readings. The opening and closing meter readings on the invoices keep getting changed from those given; amounts on one invoice have not been correctly credited on the next and now the 5th invoice simply does not match the units used and the standing charge. i have called EON 5 times, typically it takes 40 minutes to get through and have now raised a complaint. This is being written whilst on hold with them again. What a performance!.
UPDATE: after a further almost 2hours on the phone and having to explain the whole palava twice more, eventually we have reached an agreement on the actual cost of the services provided/used. No apology, no compensation and no real explanation. Apparently under GPDR they cannot talk further about it! Now will be moving other business contracts with them to other suppliers.
I'm sorry that you've had to contact us so many times about this.
You've done the right thing in raising a complaint, you'll have a point of contact until a resolution can be reached.
I hope this is sorted out quickly.
Helena
Web site Interface is driving me mad…
Interface on web site is driving me nuts. Within seconds of logging on the Live chat box stick a popup, dead centre on screen with the latest marketing information and asking "do i want to chat" Ok so most banking logins i have experienced have an marketing banner on login. So i closed the window. Seconds later its back. Accepted the chat invite; talked to an agent who said click on the X. I stopped the chat, closed the chat window and clicked on the X; seconds later the box is back - want to chat? Now every time I login its the same - want to chat?. Funnily enough, actually i dont want to chat, i want to bank - that's why i logged onto a bank's website! The only way i seen to be be able to stop the live chat box "do you want to chat?" is to open a chat window with an agent and leave it open. i have cleared cookies, caches, used different browsers - makes no difference. What a pathetic user interface! Why the bank can't put the chat box/alerts icon in the bottom right hand corner of the screen like most other companies do is beyond me. Now raised a formal complaint and it has been closed today, without notice and without any response. I have today reopened it and raised another complaint about the complaints process!
Good Customer Service
Easy to order. Good customer service check to clear any delivery issues. Quick service. Very helpful delivery driver. Will order here again.
Inchcape Sandhurst cannot honor a price…
Inchcape Sandhurst cannot honor a price quoted. Bill has suddenly jumped up and car held to ransom unless i paid up. Of the 2 jobs it was booked in for, one was overcharged and the other not completed as they had ordered the wrong parts. Last time i go there.