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Please, let us browse before making us become a paid member!
We don't pay to get into Whole Foods or Trader Joes or even the local health food market. We don't have to become a member or get stopped on the way out if we don't buy anything.
So what makes this site put up a membership barricade so you can browse through the products offered? And when you want to cancel, your 'special' $39.95 annual membership is suddenly reduced to $20 as an incentive to stay on board!
Had the barricade not put there to begin with, the experience would have been so much more interesting.
Open up, let your products and prices motivate people to join. This "pay for view", which the meal kit companies seem to love, is really a bad idea.
Costly membership a must before you can peak at meal kits.
This, like almost all other meal kit companies, require a paid membership before anyone can check out the types of meals offered.
I don't get it because we don't need to pay to browse online, we don't need to pay to browse in a supermarket. So why do we need to pay to browse on these meal kit companies.
And canceling is no pleasure.
I'm sure the food for those who want to spend their evenings chopping away to eat 700+ calorie meals is good.
For me, it would have been easier if there was a simple option to just see the menus for the next few weeks. Decision made much more quickly.
They can take the order but can't deliver
We waited to order after months of canceled orders. Sure enough -- 45 minutes into the order, we received a "system cancellation". We had hoped that they improved but it turned out to be another dismal disappointment. I read they pulled their IPO. Anyone who invests in the company is CRAZY.
In New York, restaurants are going back to their own delivery people. It limits the options a bit, but the food arrives and is hot. (Seems like some of these delivery sites are just portals for restaurants with their own delivery people.)
It was a great idea if it could have been executed. But execution was impossible
Sellers Beware! Tradesy's policy change will kill your business.
Tradesy changed their policy and will return any item returned by a buyer if Tradesy ARBITRARILY determines that the price is too high.
This is absurd. Tradesy motivates buyers by saying they take anything back; no questions asked. So buyers can "test" items and decide to return if they don't like the item. Well, now they are sticking the returns Tradesy "deems" priced too high back to the sellers.
And what is too high? If someone bought the item to start, they thought the price was reasonable. They likely aren't returning the item because of price; they are most likely returning it because they don't like it. (They probably wouldn't have bought the item if they thought the price was too high.)
Plus, they are returning the item after almost a month, which is a killer if you are a company and maintain accounting and inventory systems. Month end results are totally screwed.
Furthermore, if Tradesy is trying to get prices down, its high commission rate (up to 22%) will make the sale of never used goods impossible.
This is totally inappropriate. Tradesy is obviously having inventory turn issues and, as a result, financial problems.
If they don't want items back into their inventory and are arbitrarily sticking it back to the sellers, Tradesy needs to establish guidelines. (Having none is very unprofessional.) Sellers should have guidelines and the option to list items that are priced outside those guidelines as "non-returnable"
UPDATE: As expected:
1. The buyer did not return the item because of price.
2. The buyer was issued a credit and not a refund despite the fact that the funds were drawn out of our account
3. The credit was issued immediately as the buyer sent the item back the date it was received. It will be one month since the buyer received the item before we get our item back.
This is shameless and unethical. No marketplace keeps the funds from selling an item while returning the item to the seller.
PROTEST.
The Best In NYC
Seamless was the first in NY and remains the best, although their delivery zone is very limited.
They are good for ordering locally from places that would not have their own delivery person and their service fee is minimal which makes them particularly attractive compared to these new delivery services that have outrageous service fees.
They have real time phone service and try to help. It works.
Seems that these other firms in their rush to get acquired or go public just screw up customer service.
I guess we are spoiled having had Seamless first. But, by keeping it focused, well priced and responsive, it is the best service in Manhattan for sure.
This service tries
This service tries its best. It used to have phone-in customer service, but seems to be gone.
Being in Manhattan, we have had delivery from local restaurants at least for the last 40 years, so home delivery is not new to us. But this service and its competitors expand the options by using its own couriers.
The positive is that we get to order beyond our zone. The negative is that the failure rate is very high...orders get canceled, orders are incorrect, orders are incomplete, etc, etc.
Unfortunately, these services don't understand 24-7 customer service, which means if an order goes wrong, you are screwed royally. And, I have had many orders go wrong. Since I work very late, if an order goes wrong, I have nothing to eat.
When you call a restaurant and say the order was wrong, they say contact the 3rd party delivery firm. Trycaviar used to have phone service (not that it helped), but seems no more.
Sadly, we blame the restaurants and it is reflected in their YELP reviews. But, for the most part, it is the delivery services and their bad couriers that we should blame most of the time.
I have gone back to ordering directly from my local restaurants. If there is an issue, they will send out anything wrong or missing. That is something none of these delivery services can do.
I would give them zero stars if I…
I would give them zero stars if I could. This is the WORST WORST of the delivery companies.
Being in Manhattan, we have had delivery from local restaurants at least for the last 40 years, so home delivery is not new to us. But this service and its competitors expand the options by using its own couriers.
The positive is that we get to order beyond our zone. The negative is that the failure rate is very high...orders get canceled, orders are incorrect, orders are incomplete, etc, etc.
Unfortunately, these services don't understand 24-7 customer service, which means if an order goes wrong, you are screwed royally. And, I have had many orders go wrong. Since I work very late, if an order goes wrong, I have nothing to eat.
When you call a restaurant and say the order was wrong, they say contact the 3rd party delivery firm. Postmates has not real time customer service and can't fix the problem. Trycaviar used to, but seems no more.
Anyway, one night (after other orders went wrong), I came home around 9:30 and a salad awaited me instead of my full order. The restaurant was very nice (which they are not all the time) and tried to assist. The absence of food caused a bad chain reaction among my husband, me and others.
I had to write Postmates twice. Rather than refunding my credit card, they wanted to credit my Postmates account. I said definitely not and told them how badly the absence of the order (especially so late) impacted my household. They gave me a refund on the credit card but no "oops, we screwed you credit".
I have had multiple problems with POSTMATES. The worst.
Sadly, we blame the restaurants and it is reflected in their YELP reviews. But, for the most part, it is the delivery services and their bad couriers that we should blame most of the time.
I have gone back to ordering directly from my local restaurants. If there is an issue, they will send out anything wrong or missing. That is something none of these delivery services can do.