profile image of Chris Davidge

Chris Davidge

United Kingdom
Review of momox
1 star: Bad

I bought supposedly a HD-DVD via…

I bought supposedly a HD-DVD via Amazon, from these plonkers, last month and they sent me a DVD. I complained and eventually got a refund and did not need to return it. I ordered another HD-DVD and asked them to check it this time, and they sent me a DVD AGAIN, morons.

Review of Branded Surveys
3 stars: Average

Site is Ok but has all the usual…

Site is Ok but has all the usual problems with this kind of survey site. Also I have been reporting a problem several times, over a few weeks, and I am being ignored. Now sent an email to address given, waiting for an explanation for their screw up

Reply from Branded Surveys
Hi Chris,
Reported surveys take 1-3 business days to be reviewed. If you experience any issues with surveys, It Is best to reach out to us directly at info@gobranded.com, we'd be happy to answer any questions you may have.
3 stars: Average

I gave this service only 3 stars…

I gave this service only 3 stars because they claim to be Halfords when they are not. The service itself was fine, it was what caused me to get it the first place that was not. A local Halfords shop sold me the wrong battery as I was installing myself, as the car could not be driven to the installers. As selecting a battery online is automatic (using a number plate), getting a wrong battery should be impossible, Also the mobile installer would not accept the old battery and give a refund. Was told over the phone Halfords mobile is separate from Halford, so I had to pay for two batteries initially. Today I have to return to first battery to the shop to get a refund.

Reply from TyresOnTheDrive.com
Thanks for the review Chris.

I can confirm that we are Halford Tyres on the Drive and we are part of the Halfords Group. Though you will appreciate there are different divisions to the one group and sometimes things are not always linked up. The retail stores and the mobile services do operate on seperate systems. This is something we are working hard on at the moment to give customers a more seamless journey where possible.

I have fed back the details of your order to our development team so that we can improve the accuracy of the search facility on the website.

Kind regards
Mark Ellis
Customer Service Manager
Halfords Tyres on the Drive
4 stars: Great

These guys are a very professional…

These guys are a very professional bunch, who responded well to my questions about reduce inventory, and their suspended services. They only get 4 stars rather than the five I want to give, because of their cynical attempt to flog me more stuff. I bought a model kit recently and they want to know how it's progressing, and do I need any extra bits like glue or paint. Come on, I am not 5 years old, can search to web for these items, and can easily find a retailer cheaper than Jadlam. Hope they like their new location, and are already offering more stuff.

Review of Profile Pensions
1 star: Bad

I have raised a formal complaint with…

I have raised a formal complaint with pension regulator about this company. They quickly present forms for you to fill out so they can approach you pension provider. They use digital signatures on these forms and don't properly explain what your committing too. They then approach you provider without telling you about it. And they don't tell you about their fees until after you commit. Of course, as soon as I knew their charges they where dumped immediately.

Reply from Profile Pensions
Dear Mr Davidge,

We are sorry you're not happy with the communication you've had from us. If you could please get in touch with me personally by emailing me on lauren.morton@profilepensions.co.uk I'd happily look into how you were contacted by us so we can verify your review.

Many thanks,
Lauren Morton
Digital Communications Manager
Review of Instant Gaming
4 stars: Great

The service from these guys was very…

The service from these guys was very fast in the end but there was a problem initially. I was forced to use a credit card, because when I tried to use Paypal their system insisted on calling me on a mobile. I entered a valid number but their system would no accept it, and just call me.

Review of Robins & Day
2 stars: Poor

Still behaving as if Covid-19 never happened.

We all know that used car sales companies always play games. They try to make money on ALL parts of a transaction. They inflate the used car price and try to make money on any part exchange as well. Fine we know all this but that was pre-covid-19. Now they could go bust from lack of sales, and yet they still make out they are busy, and people are queuing up to buy the car you want. Customers now are not stupid but they still think we are!!!

Reply from Robins & Day
Chris, We’re sorry to hear that your experience with us was not a positive one. If you would like to email robinsandday@mpsa.com with a little more information about this issue, as well as your contact details, we can investigate this further for you.
Kind Regards,

Robins & Day
Review of Menkind
4 stars: Great

General service from Menkind is good

General service from Menkind is good, and staff are friendly, knowledge, able and helpful. I would give them 5 stars expect for the fact that the quality of the products they sell is variable. Most items are good quality or very good, but a few items are not so good, and clearly some of the items in recent sales fall into the poorer group.

Review of hmv (UK)
5 stars: Excellent

I recently bought a 4K blu-ray box set…

I recently bought a 4K blu-ray box set in HMV's 50% sale, but was very annoyed when they dropped the price by £20 more just 24 hours after my purchase. I complained and asked for a £10 refund on my purchase thinking that they would ignore it. To my surprise they agreed to the refund and this allowed me to buy another 4K blu-ray in the sale almost for free.

Review of Unbiased
3 stars: Average

Although the website is easy to use

Although the website is easy to use, clearly there is a problem. I have dealt with a advisor that was recommended quite quickly but he was unable to help me. The advisor recommended two other advisor companies and I found BOTH could also not help me. The financial industry is trying to walk away from advising clients about GMP pension transfers and the website appears to be ignoring this. Either the website needs to advise users that advice on pensions is now a major issue or say they can't help users about pensions at all. There are a few companies that will help but they will either charge extortionate rates or are not sticking to the rules.

Reply from Unbiased
Hi Chris,

We are sorry to hear that the advisers you have spoken to are unable to help you.

It could be that your specific query is not something that advisers can help with, there are certain queries that our advisers cannot assist with, and this is unfortunately not something Unbiased can control., nor can we control the advisers fees or quality of their work, we merely provide the contact for initial communications.

We wish you all the best in locating an adviser who can help.

Kind regards,

The team at Unbiased
Review of CDKeys.com
4 stars: Great

Not quiet the cheapest by a few pence

Not quiet the cheapest by a few pence, but very good website

Review of Toolstation
5 stars: Excellent

Reasonable prices and good service with…

Reasonable prices and good service with TS sites still open with restrictions

Review of Hermes UK
4 stars: Great

Patchy service from a average courier

While Hermes do deliver most parcels successfully, they suffer from the most common problems with this type of service. The main suspicion is that they give their couriers too many deliveries to do per day. If so, this means the courier only gives the customer less than one minute to answer the door, and sometimes leaves a parcel outside the door if they get no response in time.

Review of TopCashback
5 stars: Excellent

The best free cashback site in the UK…

The best free cashback site in the UK with the highest cash percentages. Easy to use and the wait for cashback is normally acceptable

Review of Hermes UK
3 stars: Average
Review of ScoresMatter
1 star: Bad

I setup an account a month ago and have…

I setup an account a month ago and have been unable to use their credit report service:

We're sorry, but you have been declined access to the credit report feature. Please contact customer service if you have further questions.

This was straight after I gave credit card details and of course they have now taken £19.95. I complained when I setup the account and was told to create another account, Luckily I did not do this otherwise they would had taken money twice. I have got my bank to stop further payments and the bank are refusing to refund until I ask Scoresmatter for it, and of course they are not responding. If the my bank don't play ball I will close the account, only had it for 30 years.

Reply from ScoresMatter
Hi Chris ,
Apologize for the inconvenience.
Please call our Customer Care team on 0808 189 3005 available Mon-Fri 8am until 5:30pm
on we will be happy to help you . Alternatively, you can email manager@scoresmatter.co.uk

Thanks
ScoreMatter
Review of 20Cogs
4 stars: Great

20 cogs is a good site but there are…

20 cogs is a good site but there are annoying problems:

1) Cogs can go Red AFTER they have gone Green, this should be impossible.
2) This happened because I had setup new accounts on a couple of sites with new email addresses, so under the unclear rules I was not a new customer.
3) A few sites can stay grey for days after you have taken the offer.
4) Some say you can cancel on the last day of a trial but these retailers take your money early on the last day - sneeky. Also pointless because I will never use such a retailer again.

Reply from 20Cogs
Thanks for reviewing 20Cogs.

We hope you enjoy spending your reward money.

Kind Regards,

Hazel
- 20Cogs Team
Review of Quidco
3 stars: Average

Quidco is a good cashback site, but....

Quidco is a good cashback site, but I don't use it very much for two reasons:

1) The percentage cash backs they give are lower than other sites
2) I get more rejections from retails via this site with no explanation

Reply from Quidco
The cashback rates on offer come from the retailer directly as they are ones who pay the cashback. Cashback is a referral fee that is paid to Quidco which we then pass over to yourself in the form of cashback, as such it is completely up to the retailer's decision on whether the cashback is paid. We will always try are hardest to receive a positive outcome to each claim however some claims will be declined for the reasons stated on our FAQ's here: https://support.quidco.com/article/cashback-declined

However, If you'd like me to check any specific transactions or would like help with raising any claims, please email me the details at Joseph@quidco.com and I'll be happy to help.

Joseph
Review of Shawbrook Bank
1 star: Bad

Most bureaucratic instituition on the planet!!!!!!!!!!!!

Having applied for two loans from this bank and hit endless problem with their website, paperwork, repeated requests for more information, being told I am giving incorrect information, etc, etc..... Have other people hit similar problems?

Website problem: Applied online via a retailer and site accepted my credit cards details several times, but then rejected ALL the cards as proof of ID. They don't accept the old green driving license or an expired passport. My credit cards were then charged four times.

Loan issues : I was eventually accepted for a loan, but then I withdrew from the retailer transaction. I then asked for the bank to offer a smaller loan. They refused and said I need to apply again for a personal loan. I applied and then they wanted me to go through the WHOLE process again. Proof of ID, proof of address, proof of income through a bank account statement. I received today letter asking me to call them again. This time they would not accept the bank account statement because it was from a different bank. They had not explained that the wanted to look at a specific bank account that matched the application. I have agreed to swop the loan to the bank I showed them, but guess what I have to fill out some of the paperwork AGAIN.