Diana
Used the points for the card that is not available
I have redeemed my points requesting Decathlon gift card, which is not available. I have tried number of times to download voucher using the code received from Nicequest, but response is the same “not available”.The gift card that is not available shouldn’t be on the list at all. I feel that I have been scammed because I can see that their website wouldn’t allow me to leave any feedbacks or comments and no one responds to webform requests (I have sent more than 2 already). I had to pay by cash at Decathlon store because I couldn’t use the voucher. And now I can see that there is no way to get in touch with this company. It is always risky to deal with online companies and now I have that experience. Maybe they will respond to my review.
Resp. In response to Nicequest reply I would like to ask them to read my review again. I mentioned that I have already sent more than two messages using their online form, but for them takes longer to respond to inquiries than respond to negative reviews.
Upd. 23/09 As promised to Nicequest, this is my update: after one week (6 days to be exact) I downloaded finally my Decathlon gift card. I found my email box full of emails informing that Decathlon gift card is now available; the amount of emails received possible is equal to the number of attempts to download gift card. I received Decathlon gift card so, I guess, the problem is resolved. Thank you to Trustpilot
Thank you for letting us know and we are sorry for the inconvenience caused.
In order to help you with your gift card, we need to verify your email address, that´s why we ask you internally to inform us your email ate Nicequest.
Regards,
Nicequest Team
This company is impossible to reach
This company is impossible to reach. I always hear the message "there is no one available to take your call"
Thank you,
Michael Bell, President