Laëtitia KAFUNDA
Customer service is topnotch and the…
Customer service is topnotch and the app easy to use
DONT TRUST THEM.
Hello,
You have locked my Revolut bank account on the 17th of July 2019 and:
- After asking me to provide bank statements, invoices from clients payments: which I did provide.
- From the online chat, I spoke to your boot Rita, then I spoke to Amelie from the customer service, then I spoke to Filip from the compliance department.
You unlocked my account after checking the documents I provided.
on the 15th of August 2019 you have locked my account a second time and :
- Asking me to verify the bank cards I use to top up my Revolut bank account: which I did
- After asking me to provide bank statements, invoices from clients payments, a certificate of registration as a self-employed, tax statement: which I did provide
- After asking me questions about the nature of my business activities, how I found my clients, how I advertise my services, If I had any webpage, personal questions: which is a breach of my privacy.
From the online chat, I spoke to your boot Rita, then I spoke to Rosa from the customer service, then I spoke to Mark from the customer service.
Since the 15th of August, I do not have access to my bank account and to the funds, I have there (a total of 8000€: 7800€ on the Vault and 200€ on the account).
Nobody except an automatic boot answers my questions.
I would like to have my money back and the access of my account. I will file a complaint to the Financial Ombudsman Service, to the FCA, and I will not hesitate to sue Revolut to have reparations of the prejudice caused (professionally, morally, economically) because those funds being locked on an account I don’t have access anymore.
I will encourage all the clients who have the same experience to step forward and file a complaint and sue Revolut.
We apologise if you experienced any inconvenience as a result of this but our compliance team must follow certain protocols to ensure the safety and security of all user’s account as well as our system.
Sometimes this process can take longer. This usually happens because we work with a wide variety of partners, which means that we sometimes need to get their perspective on a case and this can cause delays.
Unfortunately, under current regulations, we are not allowed to give out any details relating to an account that’s under investigation.
You can find more information why an account is locked here: https://blog.revolut.com/why-has-my-account-been-locked-and-how-to-regain-access/
Please note that Revolut is the FCA regulated company and we follow their requirements in all of our processes.
Yours,
Revolut Team
A SCAM
A SCAM. Bad customer service and sense of ethics.
I order in march and they never delivered my orders. Of course, they don't reply on the phone and they ignore emails.
DO NOT USE THEY ARE SCAMMERS?