Ian
SomHthing Fishie here
Be very careful of this company. 1.) You may have seen the competitive advertising for autopecasonline24.pt – it is the same company. 2.) Strange how all the favourable comments do not have a picture of the sender were as complaints do. Very few people write to say how wonderful a company is, why so many here. 3.) It seems that there are no offices or staff in the countries they offer just and auto-switching to Berlin. 4.) You are expected to pay the return cost even if it is their mistake. 5.) Their technical back-up is very poor.
Then why did your staff and technical support know the OEM number rather than ask me for it. It is not every one who understands and knows in intimate working of the parts industrie further underlining your staff's poor training, experience and customer support all of which raises suspicion of the competence and integrity of the company, staff, service and parts supplied
In response to your request for order number suggest you start with O/N 21241851 and follow this through. As for your autopecasonline24.pt the connection was from the payment request...Strand how a UK company will supply once professional technical check show that two types are fitted to this model whilst Auto-Doc true to insist what they have supplied are correct until I have to prove they are wrong.
You are correct that there are two variations of brake pads fitted to this model, however have worked in the repair and management of construction equipment companies such as your would be issued with concise and extensive catalogues from Filter and Brake component manufacturers from which various cross references are listed including the OEM number. It was your staff who requested me to supply the OEM number, to which I question the validity of your technical service support. I then located on EBay, a more professional company who listed the OEM Number which I forwarded to your company. Af for the repturns, the mistake was yours due to poor staff training and education. You initial instructed then instructed me to return and my expense, the in correct parts before dispatching the replacement even though I suggested you arrange collection on receipt of replacements which your refused. The nearest DPD office is a round trip of 360 kilometers = € 36.98 in fuel + tolls .to get a €19.35 refund. It is obvious that your company and the associated partners have an appalling and questionable customer service response added to which your technical service support seems to have little or no experience in administering a parts service operation.in respect of cross references and manufactures anomalies.
Thank you for your feedback.
We would like to inform you that autopacasonline24 are our partners. Our customers write a lot of different comments and not only negative. It is not a secret that our company based in Berlin, Germany.
We offer two ways for the returning. By using the additional option "Safe Order", you can extend the opportunities of the standard Right of Cancellation. We are offering you a full refund and free return shipment without stating the reason within first 100 days. It is valid only in case if the product is in the original packing is not damaged and not mounted. Please note that the Right of Cancellation is not replaced by the option "Safe Order" and does not refer to it. If you do not have this option, you have a right to return the spare part within 14 days at your expense.
According your VIN Code there are few options that could be compatible for your vehicle, and we asked you to provide OEM number to find correct one, which you refused to do. Our customer support provided you all necessary information about your order.
Update: Our spare parts have OEM numbers which are provided by company manufacturers and listed on the website. You can check it by yourself and all database is available in TecDoc.
Best Regards,
Autodoc Team
As with Andrew from Portugal
As with Andrew from Portugal, I am also in Portugal. Order front Brake pads for my Grand Cherokee. Fill all the details via web site, Delivered within 7 days. Striped out old unit before open new packet. Incorrect parts. Tried to contact Portugal by phone and email Zero response. Call the UK operation, they check and said they were correct. Sent picture and detailed drawing. Still maintained they were correct. Sent VIN number, again stated correct but could I send the OEM number. Suggested they must have a technical support office that would have all the permutations and cross references. Then it was, ‘If I returned they would refund’ return and my expense. No way. Checked E Bay and come up with 2 or 3 offers all showing that there were m two types fitted during 1999 and 2004 so which type do you require. Sent a copy to AutoDoc UK, reply we do not recognise the part number can you supply us with OEM number. You should that in your tech support. It took me about 5 -10 minutes to find a reto manufacture who also showed the OEM No which I forwarded to AUTODoc UK. We have check with technical and they will fit. Okay, send them through and instruct the courier to also collect. We need the original returned first. ..... These are no more than a crowed of 'Tick box Technicians' with little or no experience of motor parts and customer service...Looking at all there locations I believe they are no more than a desk in the corner of a room all linked back to Berlin.. If you want to complain direct send too t.casper. at AutoD etc. I have sent three separate complaints today, as of yet no response....Be very careful with this company send you the wrong part. even if it is their fault they will not dispatch the correct part until you have returned, at your cost, the incorrect part....which technically is extortion............No more than a butch of clowns....
Thank you for choosing our website!
We are surprised about such a bad review because the customer service has provided you with the free return form and the good solution has been found.
If you have any additional questions, please do not hesitate to ask!
Best Regards,
Autodoc Team