Elona Dulepa

Hi Elona!

Thank you for your valuable feedback. We are sorry that you are not satisfied with our service, so let us offer you a bit of clarification.

While we understand your disappointment and dissatisfaction for not having received any transfer yet, please be advised that due to the peak of the holiday season and an influx of new claims, our financial team is experiencing takes a little longer than usual to respond to our customers' enquiries and requests.

I can assure you, however, that your claim is being handled with greatest care and diligence and as soon as we have generated the requested payment confirmation, it will be sent to you immediately.

We would love to assist you further, so please kindly contact our Operations Team via Live Chat at airhlp.co/livechat (available during regular business hours). We would gladly check on the status of your claim.

Thank you again for your patience and we wish you many safe and happy travels in the future!

Alex at AirHelp