Brian Siersema
Netherlands
Review of Uvinum
Wrong bottle
I ordered 2 bottles, a Roc de Cambes 2012 and a Roc de Cambes 2015. I got 1 Roc de Cambes 2012. which is ok, but I also got a Domain de Cambes 2015. The Domain de Cambes is the second wine of the house and much cheaper than the Roc de Cambes. They do not admit they made a mistake. So I paid around 20€ to much for the wine. So check the image of the bottles very carefully before you order. Or check the vendor of the bottles and order directly on their website.
Reply from Uvinum
Dear Brian:
We regret this situation very much. We are doing our best to clarify what happened and try to resolve it as happy as possible.
Our customer service team will keep you updated about the resolution, but please do not doubt about our best efforts to find the best solution.
Yours sincerely the Drinks&Co Team
We regret this situation very much. We are doing our best to clarify what happened and try to resolve it as happy as possible.
Our customer service team will keep you updated about the resolution, but please do not doubt about our best efforts to find the best solution.
Yours sincerely the Drinks&Co Team