Rui
Germany
Review of Monese
Monese closed Last october my account…
Monese closed Last october my account because they suspected that i payed IPTV.
I send them email showing them what i really payed and didnt Gott no answer. Allmost 3 months later im still waiting for my Balance money to be Transfer to my account.
I send many emails until now asking for my money and i dont have no answer until today!
Reply from Monese
Hello Rui,
Our sincerest apologies for any inconvenience caused to you in this situation. Please know that accounts are only suspended to comply with the relevant regulations. You can always find more details about it in our Terms & Conditions at monese.com/terms - sections 14 and 15.
You surely received communication regarding your account status from our compliance team. We recommend you to kindly reply to their email directly to discuss your account further, as we cannot comment on any account specifics on a public platform.
We appreciate your understanding.
All the best,
The Monese team
Our sincerest apologies for any inconvenience caused to you in this situation. Please know that accounts are only suspended to comply with the relevant regulations. You can always find more details about it in our Terms & Conditions at monese.com/terms - sections 14 and 15.
You surely received communication regarding your account status from our compliance team. We recommend you to kindly reply to their email directly to discuss your account further, as we cannot comment on any account specifics on a public platform.
We appreciate your understanding.
All the best,
The Monese team