Javier Puerta Segura
United Kingdom
Review of ChemistDirect.co.uk
They sent the wrong item and it costs…
They sent the wrong item and it costs me double money to return it and don't have my order at home. Very bad behaviour with the sales department who didn't help to get the product. I don't recommend buying here. Not bad, very very bad!
Reply from ChemistDirect.co.uk
Good Afternoon Javier Puerta Segura,
Thank you for your recent communication.
We are so very sorry to hear you received an incorrect product from ourselves and can confirm we had emailed you to confirm we raised a free returns for you and a collect plus label was emailed to you as advised to have this item returned at our cost.
Therefore no payment would have been required for you to have your items back? however on investigating this further for you I have refunded this in full to you, please dispose of this item.
Please allow 1-3 working days for your payment to appear in your account.
Please accept our sincere apologies for the inconvenience caused to you. We hope we can restore your faith back with Chemist Direct.
For further assistance please do not hesitate to contact us.
Have a lovely day.
Best Wishes,
Clare B
Customer Care
Chemist Direct
Thank you for your recent communication.
We are so very sorry to hear you received an incorrect product from ourselves and can confirm we had emailed you to confirm we raised a free returns for you and a collect plus label was emailed to you as advised to have this item returned at our cost.
Therefore no payment would have been required for you to have your items back? however on investigating this further for you I have refunded this in full to you, please dispose of this item.
Please allow 1-3 working days for your payment to appear in your account.
Please accept our sincere apologies for the inconvenience caused to you. We hope we can restore your faith back with Chemist Direct.
For further assistance please do not hesitate to contact us.
Have a lovely day.
Best Wishes,
Clare B
Customer Care
Chemist Direct