Nuno Santos – 1 business reviews on Trustpilot

Horrible experience

On the first 2 days I started to work with Eviivo I received 20 overbooking because they couldn't upload my old reservations and they opened an account at Expedia. I ended the contract with them 2 days later and I still was charged for the first month. 6 months later I received Expedia relocations invoices because of Eviivo over bookings. I tried to talk to them but no one answers me. Not even the CFO. The worst experience I had with a channel manager. My advice is work with Eviivo if you want to loose money.

As an update from 4/3/20, I already sent several emails to my customer representative and to the CFO I tried to call them and no answer. I'm in risk of having my Expedia.com account suspended because of Eviivo. When there is a problem Eviivo simply doesn't answer you.

Reply from eviivo

Hi Nuno. Our on-boarding process with the major Online Travel Agencies is automated and existing bookings are imported into the diary before a property goes live, to make the process fast and seamless. . We are very sorry to hear of your experience on this occasion and are investigating your complaint with the relevant departments to understand what happened in this instance and will come back to you asap