Bobby B

Ordered a mailbox from these scoundrels

Ordered a mailbox. Weeks go by and nada. I contact GoVets. They tell me it was delivered. They provide tracking info. It was not delivered. It was still at manufacturer. They told me that address was my address. I told them to look at my order to see my address. Totally different State. Morons. Then they told me to contact manufacturer since they still have it. WTH. I didn't realize that was my job. I thought I was just the customer.

I guess at GoVets, you have to be the customer and the employee.

They refused to give me a refund until I spent my time (for free) trying to get this resolved with manufacturer. I thought slavery ended a long time ago.

I had to file a dispute with my credit card company. I got my refund.

Sad to see veterans this incompetent and lazy.

Reply from GoVets

Dear Mr. Breville - We are so sorry about the confusion with this order, but glad that your refund has been processed. Although you did not provide your order (32474), I was able to do some digging and find it. Looking at some of the details of your order and the UPS confirmation (1ZA4X3340391927681), we did notice that the item was quickly sent to your zip code (Mequite/Garland/Rowland Tx area) 3 days after your order on 3/10. Also, looking at all of the information submitted to our supplier, we are showing that the information submitted, along with all internal order notifications/updates were associated with your address (125 Peninsula...). I did not see if there were any discussions or email exchanges between you and our team to verify that the correct address was entered when submitting the order. So something odd is definitely going on with this shipment!

[UPDATE 5/1/2020]: Mr. Breville - We received a response from our UPS Account Manager regarding the shipment: "There's a remark indicated here that UPS doesn't have access to your gate. Please be advised that it was returned on 03/17/2020.". For future reference on orders with us or other online merchants, we recommend providing this gate entry information. :-)

Next, in our internal exchanges, you were also wondering about the name Turner on the UPS Delivery, but looking at the UPS tracking number, that was the name of the final person that received it after it was sent back to the warehouse. :-) We have reached out to our UPS rep to gather more information to help refine our processes to make sure this does not happen again, whether it's our system, customer data entry error, or simply a mis-shipment by UPS. Hopefully the UPS investigation on the final address will provide more clarity for everyone as we absolutely do not consider our team or partners to be scoundrels and want to deliver the best customer service possible! I can see that this experience was frustrating for you and we want to protect our customers and ourselves from this type of situation from happening again. With our very limited profit on these transactions, the extra time that we spend investigating and responding to these inquiries become extremely expensive and prevents us from pursuing our mission of supporting our veteran organization and contributing to veteran non-profit causes of national significance. I apologize for the long response, but delivering excellent customer service is one of our top priorities fulfilling every order to our customers is absolutely critical to our organization. If you would like to reach out to me directly, feel free to Email me at marc@govets.com (include subject: TrustPilot - Mailbox - Order 32474). I'd love to get more feedback on your experience to further help refine our policies, as needed, and I'll see how we can help make your next experience on GoVets a great experience. Have a wonderful evening!

Old food and still not delivered.

Ordered a mailbox from these scoundrels