Gina Marie
Missing meals and proteins every time
The food is delicious, IF you receive it. I have been pushing through with sunbasket for months and I can’t even tell you how many times they’ve forgotten an entire meal or protein (or multiple of each) in my order. All they will do is refund you for what they forgot and NEVER give you anything for the trouble. I asked them to put a note on my account for the packers because of how many times they’ve messed my order up and it CONTINUES to happen I’m tired of this completely unreliable service and their refusal to make things right.
Update: someone on the phone gave me a credit additionally to the missing items which is very rare, but SunBasket on Trustpilot failed to respond after the initial response “asking me for more info” which I gave them, and also failed to address why my basket every week is missing an ingredient or multiple, or an entire meal, and on TOP of that, this week one of my meals had ALL expired ingredients in it, which clearly means I could not make that meal. There truly is something wrong every time. When a customer is as loyal as we’ve been after a truly COUNTLESS number of mess ups, we should be compensated properly for all of the inconveniences. I suggest you guys use Hello Fresh.