B. B.
United States
Review of Sunbasket
Decent Food, Horrible Service
Some of Sun Basket’s meals are great, but their consistency and customer service is abysmal. Ingredients constantly missing or spoiled, sometimes the wrong meals all together - and they will nickel and dime you rather than show any sort of hospitality (ie they will refund you the exact cost of the item rather than offer any sort of compensation for the trouble). We have been using Sun Basket for several years and will likely be switching to another meal kit service in the next few weeks.
Reply from Sunbasket
Hi B B, we're terribly sorry to hear about your experience and would like to have the chance to look into your concern and assist you. We sent you a direct message via Trustpilot and hope to hear back from you soon.