T.H.
Received different album edition than advertised
I pre-ordered a copy of Jeff Tweedy's 'Love Is The King'. Two months later, I received a different edition of the album they have listed. The copy I received does not have the album title visibly printed on the front cover, as it is shown on Rough Trade's website. This is false advertising. If I would have known this, I wouldn't have ordered it from them.
MIDNIGHT DELIVERY
Beyond awful experience. Sunbasket has changed in the past few years. I used it two years ago; it was great. They used to deliver the box mid-day by UPS. I stopped using it and decided to try it again during Covid. WHAT A MISTAKE. The box came in the middle of the night at 11:00 PM with NO doorbell ring or knock. We woke up and found the box on our doorstep. We looked at our video camera and OnTrack (low-end courier service) threw the box on the doorstep and walked away. Sunbasket does not have ANY HUMAN customer service anymore, so I had to spend an entire day trying to contact them. Finally, they said it wouldn't happen again. Next order, the SAME THING HAPPENED!!! The box was thrown (in mid-air) onto our doorstep, with no ring or knock, at 11:30 PM!!!!! Are you kidding me? We had to get out of bed and put groceries away at 11:30 PM. I contacted them again and this time no one responded to the issue, there was some auto-fill answer that just kept saying "you received your Sunbasket box". To be honest, at this point and after reading everyone else's similar issues, I don't even know how this company gets away with this. What a waste of time and money.