profile image of Richard Purcella

Richard Purcella

United States
Review of Home Chef
2 stars: Poor

Crappy customer care

Crappy customer care. I contacted them regarding a mistake packaging of a box (wrong recipe card). The initial response was diplomatic version of "to bad so sad. Here's how you can spend your time and money to deal with it so we don't have to!" When I responded that was unacceptable and remind them homechef says the recipe card is part of the package and I should have and want it, I was told it would be sent. That was early October. Still haven't received it.

Edit: reply to HomeChef. Your response is a complete and utter lie. I have contacted homechef twice and gotten the same response. HomeChef DOES NOT CARE ABOUT CORRECTING ITS MISTAKES. Apparently homechef is okay with losing hundreds of dollars a month over a recipe card. Pretty darn sad.

Reply from Home Chef
Hi Richard. We appreciate your feedback and are sorry to hear about your experience. We understand your frustration and will pass this information along to the appropriate teams so this can be further addressed.